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apps/ticket/selectors.py

@@ -0,0 +1,32 @@
+from apps.ticket.models import Ticket as TicketModel, TicketComment as TicketCommentModel
+from apps.cuser.models import CuserRole as CuserRoleModel
+from rest_framework import exceptions
+
+
+def list_ticket(cuser_role_uuid: str, workspace_uuid: str) -> TicketModel:
+    try:
+        role_type_name = CuserRoleModel.objects.get(uuid=cuser_role_uuid).role_type.role_name_en
+        if role_type_name == 'workspace_operator':
+            tickets = TicketModel.objects.filter(sys_ws__uuid=workspace_uuid).order_by('-created_at')
+        else:
+            tickets = TicketModel.objects.filter(cuser_role__uuid=cuser_role_uuid, sys_ws__uuid=workspace_uuid).order_by('-created_at')
+        return tickets
+    except Exception as exp:
+        message = f'Error Fetching List tickets: {exp}'
+        raise exceptions.ValidationError({'error': message})
+
+
+def retrieve_ticket_comments(ticket_id: int, cuser_role_uuid: str, workspace_uuid: str) -> TicketCommentModel:
+    try:
+        role_type_name = CuserRoleModel.objects.get(uuid=cuser_role_uuid).role_type.role_name_en
+
+        if role_type_name == 'workspace_operator':
+            ticket = TicketModel.objects.get(id=ticket_id, sys_ws__uuid=workspace_uuid)
+        else:
+            ticket = TicketModel.objects.get(id=ticket_id, cuser_role__uuid=cuser_role_uuid, sys_ws__uuid=workspace_uuid)
+
+        ticket_comments = TicketCommentModel.objects.filter(ticket=ticket, sys_ws__uuid=workspace_uuid)
+        return ticket_comments
+    except Exception as exp:
+        message = f'Error Fetching List ticket comments: {exp}'
+        raise exceptions.ValidationError({'error': message})