some fix

static/js/customer-ticket-wizard.js

@@ -18,6 +18,22 @@
 
   const toPersianDigits = value => String(value).replace(/\d/g, digit => '۰۱۲۳۴۵۶۷۸۹'[digit]);
 
+  function focusWizardCard({ respectExistingFocus = false } = {}) {
+    requestAnimationFrame(() => {
+      if (
+        respectExistingFocus
+        && document.activeElement !== document.body
+        && document.activeElement !== document.documentElement
+      ) return;
+      form.focus({ preventScroll: true });
+      form.scrollIntoView({
+        behavior: window.matchMedia('(prefers-reduced-motion: reduce)').matches ? 'auto' : 'smooth',
+        block: 'start',
+        inline: 'nearest',
+      });
+    });
+  }
+
   function updateProgress(number) {
     progress.forEach(item => {
       const itemNumber = Number(item.dataset.wizardProgressItem);
@@ -35,7 +51,7 @@
       step.classList.toggle('is-active', active);
     });
     updateProgress(number);
-    if (scroll) window.scrollTo({ top: 0, behavior: 'smooth' });
+    if (scroll) focusWizardCard();
   }
 
   function clearValidation(number) {
@@ -349,19 +365,6 @@
   setupVoiceRecorder(voiceRoot);
   form.dataset.wizardEnhanced = '';
 
-  function focusWizardCard() {
-    requestAnimationFrame(() => {
-      // Do not steal focus if the visitor has already started interacting.
-      if (document.activeElement !== document.body && document.activeElement !== document.documentElement) return;
-      form.focus({ preventScroll: true });
-      form.scrollIntoView({
-        behavior: window.matchMedia('(prefers-reduced-motion: reduce)').matches ? 'auto' : 'smooth',
-        block: 'start',
-        inline: 'nearest',
-      });
-    });
-  }
-
   const serverErrorStep = steps.find(step => step.querySelector('.errorlist'));
   const initialStep = serverErrorStep ? Number(serverErrorStep.dataset.wizardStep) : 1;
   showStep(initialStep, { scroll: false });
@@ -372,5 +375,5 @@
       .filter(Boolean);
     const number = Number(serverErrorStep.dataset.wizardStep);
     requestAnimationFrame(() => showValidation(number, { message: messages.join(' '), fields }));
-  } else focusWizardCard();
+  } else focusWizardCard({ respectExistingFocus: true });
 })();