bale group for orgs, and sms for each org

apps/notifications/management/commands/process_notifications.py

@@ -60,6 +60,15 @@ def _bale_ticket_text(ticket, message=None, *, is_reply=False, message_count=1,
 
 def _send_sms(job):
     issued = None
+    if job.event_type == "UNIT_SUPERVISOR_NEW_TICKET":
+        recipient = job.payload.get("recipient_mobile", "")
+        if not recipient:
+            raise ValueError("Unit supervisor mobile is not configured")
+        subject = " ".join(job.ticket.subject.split())[:80] or "بدون موضوع"
+        category = " ".join(job.ticket.category.title.split())[:50]
+        customer_mobile = job.ticket.customer.local_mobile or "ثبت نشده"
+        message = f"تیکت جدید {job.ticket.ticket_number}\nتلفن: {customer_mobile}\nموضوع: {subject}\nدسته: {category}"
+        return get_sms_provider().send_message(recipient, message), issued
     if job.event_type == "CUSTOMER_TICKET_CREATED":
         issued, url = _magic_link(job, "customer_created_ticket")
         message = _render_sms(job.event_type,_sms_context(job,url),job.ticket.owning_unit)
@@ -72,12 +81,13 @@ def _send_sms(job):
     return get_sms_provider().send_message(job.customer.mobile, message), issued
 
 def _send_bale(job):
+    unit_chat_id = (getattr(job.ticket.owning_unit, "bale_chat_id", "") or "").strip()
     if job.event_type == "NEW_CUSTOMER_TICKET":
-        return get_bale_provider().send_message(settings.BALE_GROUP_CHAT_ID, _bale_ticket_text(job.ticket))
+        return get_bale_provider().send_message(unit_chat_id, _bale_ticket_text(job.ticket)) if unit_chat_id else None
     if job.event_type in ["CUSTOMER_TICKET_REPLY","CUSTOMER_TICKET_REOPENED"]:
         message = job.ticket.ticket_messages.filter(pk=job.payload.get("message_id"), is_internal=False).first()
         if not message: raise ValueError("Customer reply message no longer exists")
-        return get_bale_provider().send_message(settings.BALE_GROUP_CHAT_ID, _bale_ticket_text(job.ticket,message,is_reply=True,message_count=job.payload.get("message_count",1),reopened=job.event_type=="CUSTOMER_TICKET_REOPENED"))
+        return get_bale_provider().send_message(unit_chat_id, _bale_ticket_text(job.ticket,message,is_reply=True,message_count=job.payload.get("message_count",1),reopened=job.event_type=="CUSTOMER_TICKET_REOPENED")) if unit_chat_id else None
     if not job.staff_user or not hasattr(job.staff_user, "staff_profile"): raise ValueError("Bale recipient is not configured")
     profile = job.staff_user.staff_profile
     if not profile.bale_notifications_enabled: return None