bale group for orgs, and sms for each org

apps/notifications/services.py

@@ -5,6 +5,22 @@ from .models import NotificationJob,NotificationPolicy
 def enqueue(channel,event_type,ticket,dedupe_key,payload=None,customer=None,staff_user=None):
     return NotificationJob.objects.get_or_create(dedupe_key=dedupe_key,defaults={"channel":channel,"event_type":event_type,"ticket":ticket,"payload":payload or {},"customer":customer,"staff_user":staff_user,"next_attempt_at":timezone.now()})[0]
 
+def enqueue_unit_supervisor_ticket_sms(ticket):
+    """Queue one concise new-ticket SMS for each configured unit supervisor."""
+    unit = ticket.owning_unit
+    if not unit:
+        return []
+    return [
+        enqueue(
+            NotificationJob.Channel.SMS,
+            "UNIT_SUPERVISOR_NEW_TICKET",
+            ticket,
+            f"ticket:{ticket.pk}:unit-supervisor:{mobile}",
+            payload={"recipient_mobile": mobile},
+        )
+        for mobile in unit.supervisor_mobiles
+    ]
+
 def staff_reply_policy():
     return NotificationPolicy.objects.get_or_create(key=NotificationPolicy.Key.STAFF_REPLY_SMS,defaults={"quiet_period_seconds":300})[0]
 
@@ -40,6 +56,8 @@ def cancel_staff_reply_sms_if_read(ticket,customer):
 
 def schedule_customer_reply_bale(ticket,message):
     """Debounce consecutive customer chat messages into one Bale group alert."""
+    if not ticket.owning_unit_id or not ticket.owning_unit.bale_chat_id:
+        return None,False
     policy=customer_reply_bale_policy()
     if not policy.is_active: return None,False
     due=timezone.now()+timedelta(seconds=policy.quiet_period_seconds)