bale group for orgs, and sms for each org

.env.example

@@ -39,7 +39,6 @@ SMS_API_TOKEN=replace-me
 SMS_SENDER=
 BALE_API_BASE=https://tapi.bale.ai
 BALE_BOT_TOKEN=
-BALE_GROUP_CHAT_ID=5924558401
 INTEGRATION_HTTP_TIMEOUT_SECONDS=10
 MAX_NOTIFICATION_ATTEMPTS=5
 SECURE_SSL_REDIRECT=true

.env.local.example

@@ -8,5 +8,4 @@ DEV_OTP_CODE=12345
 SMS_PROVIDER_CLASS=apps.integrations.sms.console.ConsoleSMSProvider
 BALE_API_BASE=https://tapi.bale.ai
 BALE_BOT_TOKEN=
-BALE_GROUP_CHAT_ID=5924558401
 INTEGRATION_HTTP_TIMEOUT_SECONDS=10

apps/notifications/management/commands/process_notifications.py

@@ -60,6 +60,15 @@ def _bale_ticket_text(ticket, message=None, *, is_reply=False, message_count=1,
 
 def _send_sms(job):
     issued = None
+    if job.event_type == "UNIT_SUPERVISOR_NEW_TICKET":
+        recipient = job.payload.get("recipient_mobile", "")
+        if not recipient:
+            raise ValueError("Unit supervisor mobile is not configured")
+        subject = " ".join(job.ticket.subject.split())[:80] or "بدون موضوع"
+        category = " ".join(job.ticket.category.title.split())[:50]
+        customer_mobile = job.ticket.customer.local_mobile or "ثبت نشده"
+        message = f"تیکت جدید {job.ticket.ticket_number}\nتلفن: {customer_mobile}\nموضوع: {subject}\nدسته: {category}"
+        return get_sms_provider().send_message(recipient, message), issued
     if job.event_type == "CUSTOMER_TICKET_CREATED":
         issued, url = _magic_link(job, "customer_created_ticket")
         message = _render_sms(job.event_type,_sms_context(job,url),job.ticket.owning_unit)
@@ -72,12 +81,13 @@ def _send_sms(job):
     return get_sms_provider().send_message(job.customer.mobile, message), issued
 
 def _send_bale(job):
+    unit_chat_id = (getattr(job.ticket.owning_unit, "bale_chat_id", "") or "").strip()
     if job.event_type == "NEW_CUSTOMER_TICKET":
-        return get_bale_provider().send_message(settings.BALE_GROUP_CHAT_ID, _bale_ticket_text(job.ticket))
+        return get_bale_provider().send_message(unit_chat_id, _bale_ticket_text(job.ticket)) if unit_chat_id else None
     if job.event_type in ["CUSTOMER_TICKET_REPLY","CUSTOMER_TICKET_REOPENED"]:
         message = job.ticket.ticket_messages.filter(pk=job.payload.get("message_id"), is_internal=False).first()
         if not message: raise ValueError("Customer reply message no longer exists")
-        return get_bale_provider().send_message(settings.BALE_GROUP_CHAT_ID, _bale_ticket_text(job.ticket,message,is_reply=True,message_count=job.payload.get("message_count",1),reopened=job.event_type=="CUSTOMER_TICKET_REOPENED"))
+        return get_bale_provider().send_message(unit_chat_id, _bale_ticket_text(job.ticket,message,is_reply=True,message_count=job.payload.get("message_count",1),reopened=job.event_type=="CUSTOMER_TICKET_REOPENED")) if unit_chat_id else None
     if not job.staff_user or not hasattr(job.staff_user, "staff_profile"): raise ValueError("Bale recipient is not configured")
     profile = job.staff_user.staff_profile
     if not profile.bale_notifications_enabled: return None

apps/notifications/services.py

@@ -5,6 +5,22 @@ from .models import NotificationJob,NotificationPolicy
 def enqueue(channel,event_type,ticket,dedupe_key,payload=None,customer=None,staff_user=None):
     return NotificationJob.objects.get_or_create(dedupe_key=dedupe_key,defaults={"channel":channel,"event_type":event_type,"ticket":ticket,"payload":payload or {},"customer":customer,"staff_user":staff_user,"next_attempt_at":timezone.now()})[0]
 
+def enqueue_unit_supervisor_ticket_sms(ticket):
+    """Queue one concise new-ticket SMS for each configured unit supervisor."""
+    unit = ticket.owning_unit
+    if not unit:
+        return []
+    return [
+        enqueue(
+            NotificationJob.Channel.SMS,
+            "UNIT_SUPERVISOR_NEW_TICKET",
+            ticket,
+            f"ticket:{ticket.pk}:unit-supervisor:{mobile}",
+            payload={"recipient_mobile": mobile},
+        )
+        for mobile in unit.supervisor_mobiles
+    ]
+
 def staff_reply_policy():
     return NotificationPolicy.objects.get_or_create(key=NotificationPolicy.Key.STAFF_REPLY_SMS,defaults={"quiet_period_seconds":300})[0]
 
@@ -40,6 +56,8 @@ def cancel_staff_reply_sms_if_read(ticket,customer):
 
 def schedule_customer_reply_bale(ticket,message):
     """Debounce consecutive customer chat messages into one Bale group alert."""
+    if not ticket.owning_unit_id or not ticket.owning_unit.bale_chat_id:
+        return None,False
     policy=customer_reply_bale_policy()
     if not policy.is_active: return None,False
     due=timezone.now()+timedelta(seconds=policy.quiet_period_seconds)

apps/staff/admin.py

@@ -13,12 +13,17 @@ class UnitMembershipInline(admin.TabularInline):
 
 @admin.register(OrganizationalUnit)
 class OrganizationalUnitAdmin(admin.ModelAdmin):
-    list_display = ("name", "slug", "sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active", "updated_at")
+    list_display = ("name", "slug", "bale_chat_id", "sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active", "updated_at")
     list_filter = ("show_in_customer_form", "accepts_external_tickets", "is_active")
-    search_fields = ("name", "slug")
+    search_fields = ("name", "slug", "bale_chat_id", "supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3")
     list_editable = ("sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active")
     filter_horizontal = ("permissions",)
     inlines = (UnitMembershipInline,)
+    fieldsets = (
+        ("مشخصات واحد", {"fields": ("name", "slug", "description", "search_keywords", "sort_order")}),
+        ("اطلاع‌رسانی بله و سرپرستان", {"fields": ("bale_chat_id", "supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3")}),
+        ("نمایش و دسترسی", {"fields": ("permissions", "show_in_customer_form", "accepts_external_tickets", "is_active")}),
+    )
 
 
 @admin.register(UnitMembership)

apps/staff/migrations/0010_organizationalunit_notification_destinations.py

@@ -0,0 +1,33 @@
+# Generated by Django 5.1.1 on 2026-09-13
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("staff", "0009_alter_staffprofile_sort_order"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="organizationalunit",
+            name="bale_chat_id",
+            field=models.CharField(blank=True, help_text="شناسه chat_id گروه بله این واحد؛ در صورت خالی بودن، اعلان گروهی بله برای این واحد ارسال نمی‌شود.", max_length=100, verbose_name="شناسه گروه بله"),
+        ),
+        migrations.AddField(
+            model_name="organizationalunit",
+            name="supervisor_mobile_1",
+            field=models.CharField(blank=True, max_length=16, verbose_name="شماره همراه سرپرست اول"),
+        ),
+        migrations.AddField(
+            model_name="organizationalunit",
+            name="supervisor_mobile_2",
+            field=models.CharField(blank=True, max_length=16, verbose_name="شماره همراه سرپرست دوم"),
+        ),
+        migrations.AddField(
+            model_name="organizationalunit",
+            name="supervisor_mobile_3",
+            field=models.CharField(blank=True, max_length=16, verbose_name="شماره همراه سرپرست سوم"),
+        ),
+    ]

apps/staff/models.py

@@ -1,5 +1,6 @@
 from django.conf import settings
 from django.contrib.auth.models import Permission
+from django.core.exceptions import ValidationError
 from django.db import models
 from apps.core.models import PersianTextNormalizationMixin, TimeStampedModel
 
@@ -26,6 +27,15 @@ class OrganizationalUnit(PersianTextNormalizationMixin, TimeStampedModel):
         help_text="اگر غیرفعال باشد، مشتریان نمی‌توانند مستقیماً برای این واحد تیکت ثبت کنند.",
     )
     show_in_customer_form = models.BooleanField(default=True, verbose_name="نمایش در فرم مشتری", help_text="در صورت خاموش بودن، واحد در فرم ثبت تیکت و جستجوی مشتری نمایش داده نمی‌شود.")
+    bale_chat_id = models.CharField(
+        max_length=100,
+        blank=True,
+        verbose_name="شناسه گروه بله",
+        help_text="شناسه chat_id گروه بله این واحد؛ در صورت خالی بودن، اعلان گروهی بله برای این واحد ارسال نمی‌شود.",
+    )
+    supervisor_mobile_1 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست اول")
+    supervisor_mobile_2 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست دوم")
+    supervisor_mobile_3 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست سوم")
 
     class Meta:
         ordering = ["sort_order", "name", "pk"]
@@ -35,6 +45,47 @@ class OrganizationalUnit(PersianTextNormalizationMixin, TimeStampedModel):
     def __str__(self):
         return self.name
 
+    @property
+    def supervisor_mobiles(self):
+        """Return configured supervisor mobiles once, in their configured order."""
+        return tuple(dict.fromkeys(filter(None, (
+            self.supervisor_mobile_1,
+            self.supervisor_mobile_2,
+            self.supervisor_mobile_3,
+        ))))
+
+    def clean(self):
+        super().clean()
+        from apps.accounts.models import normalize_mobile
+
+        normalized = []
+        errors = {}
+        for field_name in ("supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3"):
+            value = getattr(self, field_name, "").strip()
+            if not value:
+                setattr(self, field_name, "")
+                continue
+            try:
+                value = normalize_mobile(value)
+            except ValueError as exc:
+                errors[field_name] = str(exc)
+                continue
+            setattr(self, field_name, value)
+            if value in normalized:
+                errors[field_name] = "این شماره همراه قبلاً برای همین واحد وارد شده است."
+            normalized.append(value)
+        if errors:
+            raise ValidationError(errors)
+
+    def save(self, *args, **kwargs):
+        from apps.accounts.models import normalize_mobile
+
+        for field_name in ("supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3"):
+            value = getattr(self, field_name, "").strip()
+            setattr(self, field_name, normalize_mobile(value) if value else "")
+        self.bale_chat_id = self.bale_chat_id.strip()
+        super().save(*args, **kwargs)
+
 
 class UnitMembership(TimeStampedModel):
     """Dynamic per-user unit membership with optional extra permissions."""

apps/tickets/services.py

@@ -7,7 +7,7 @@ from apps.attachments.services import save_attachments
 from apps.core.persian_text import normalize_persian_text
 from apps.messaging.models import Message,MessageMention
 from apps.notifications.models import NotificationJob
-from apps.notifications.services import cancel_staff_reply_sms,enqueue,schedule_customer_reply_bale,schedule_staff_reply_sms
+from apps.notifications.services import cancel_staff_reply_sms,enqueue,enqueue_unit_supervisor_ticket_sms,schedule_customer_reply_bale,schedule_staff_reply_sms
 from .models import GroupDispatch,SLAConfig,Ticket,TicketAccessGrant,TicketEvent
 from .policies import DispatchPolicy, TicketPolicy
 
@@ -39,7 +39,9 @@ def create_ticket(*,customer,category,subject,selected_expert=None,body="",files
         enqueue(NotificationJob.Channel.SMS,"STAFF_TICKET_CREATED",ticket,f"ticket:{ticket.pk}:staff-created",customer=customer)
     else:
         enqueue(NotificationJob.Channel.SMS,"CUSTOMER_TICKET_CREATED",ticket,f"ticket:{ticket.pk}:customer-created",customer=customer)
-        enqueue(NotificationJob.Channel.BALE,"NEW_CUSTOMER_TICKET",ticket,f"ticket:{ticket.pk}:bale-group",payload={"ticket_number":ticket.ticket_number})
+        if owning_unit and owning_unit.bale_chat_id:
+            enqueue(NotificationJob.Channel.BALE,"NEW_CUSTOMER_TICKET",ticket,f"ticket:{ticket.pk}:bale-group",payload={"ticket_number":ticket.ticket_number})
+    enqueue_unit_supervisor_ticket_sms(ticket)
     return ticket
 
 
@@ -163,7 +165,8 @@ def reply_ticket(*,ticket_id,user,body="",files=(),internal=False,mentioned_user
             if reopened: ticket.status=Ticket.Status.REOPENED; ticket.reopened_at=now; TicketEvent.objects.create(ticket=ticket,event_type=TicketEvent.Type.REOPENED,actor=user)
             elif ticket.status != Ticket.Status.NEW: ticket.status=Ticket.Status.WAITING_STAFF
             if reopened:
-                enqueue(NotificationJob.Channel.BALE,"CUSTOMER_TICKET_REOPENED",ticket,f"message:{msg.pk}:bale-reopened",customer=ticket.customer,payload={"message_id":msg.pk,"message_count":1})
+                if ticket.owning_unit_id and ticket.owning_unit.bale_chat_id:
+                    enqueue(NotificationJob.Channel.BALE,"CUSTOMER_TICKET_REOPENED",ticket,f"message:{msg.pk}:bale-reopened",customer=ticket.customer,payload={"message_id":msg.pk,"message_count":1})
             else:
                 schedule_customer_reply_bale(ticket,msg)
         else:

config/settings/base.py

@@ -114,7 +114,6 @@ SMS0098_API_URL = os.getenv("SMS0098_API_URL", "http://www.0098sms.com/sendsmsli
 SMS_TEST_ALLOWED_MOBILES = ("+989202202129", "+989384999655")
 BALE_API_BASE = os.getenv("BALE_API_BASE", "https://tapi.bale.ai")
 BALE_BOT_TOKEN = os.getenv("BALE_BOT_TOKEN", "")
-BALE_GROUP_CHAT_ID = os.getenv("BALE_GROUP_CHAT_ID", "")
 INTEGRATION_HTTP_TIMEOUT_SECONDS = int(os.getenv("INTEGRATION_HTTP_TIMEOUT_SECONDS", "10"))
 STAFF_REPLY_SMS_THROTTLE_SECONDS = int(os.getenv("STAFF_REPLY_SMS_THROTTLE_SECONDS", "180"))
 X_FRAME_OPTIONS = "DENY"

docker-compose.yml

@@ -43,7 +43,6 @@ x-django-service: &django-service
     SMS_SENDER: ${SMS_SENDER:-}
     BALE_API_BASE: ${BALE_API_BASE:-https://tapi.bale.ai}
     BALE_BOT_TOKEN: ${BALE_BOT_TOKEN:-}
-    BALE_GROUP_CHAT_ID: ${BALE_GROUP_CHAT_ID:-}
     INTEGRATION_HTTP_TIMEOUT_SECONDS: ${INTEGRATION_HTTP_TIMEOUT_SECONDS:-10}
     MAX_NOTIFICATION_ATTEMPTS: ${MAX_NOTIFICATION_ATTEMPTS:-5}
     SECURE_SSL_REDIRECT: ${SECURE_SSL_REDIRECT:-true}

docs/DEPLOYMENT_COOLIFY.md

@@ -107,12 +107,13 @@ SMS_SENDER=<sender>
 ```dotenv
 BALE_API_BASE=https://tapi.bale.ai
 BALE_BOT_TOKEN=<bot-token>
-BALE_GROUP_CHAT_ID=<group-chat-id>
 INTEGRATION_HTTP_TIMEOUT_SECONDS=10
 MAX_NOTIFICATION_ATTEMPTS=5
 ```
 
-در production نبودن `BALE_BOT_TOKEN` خطای قابل‌مشاهده ایجاد می‌کند و job را بی‌صدا SENT علامت نمی‌زند. worker هر پنج ثانیه outbox دیتابیس را بررسی می‌کند، با قفل `skip_locked` از پردازش هم‌زمان جلوگیری می‌کند و خطاها را با backoff تا سقف `MAX_NOTIFICATION_ATTEMPTS` دوباره امتحان می‌کند.
+در production نبودن `BALE_BOT_TOKEN` خطای قابل‌مشاهده ایجاد می‌کند و job را بی‌صدا SENT علامت نمی‌زند. شناسه گروه دیگر یک env سراسری نیست: برای هر واحد از مسیر `x5admin → واحدهای سازمانی`، فیلد «شناسه گروه بله» را جداگانه وارد کنید. خالی بودن این فیلد یعنی اعلان‌های گروهی تیکت جدید و پاسخ مشتری برای همان واحد ارسال نمی‌شود؛ سامانه هرگز به گروه واحد دیگر fallback نمی‌کند. سه شماره اختیاری سرپرست نیز در همین صفحه تنظیم می‌شوند و فقط هنگام ایجاد تیکت جدید، پیامک کوتاه دریافت می‌کنند.
+
+worker هر پنج ثانیه outbox دیتابیس را بررسی می‌کند، با قفل `skip_locked` از پردازش هم‌زمان جلوگیری می‌کند و خطاها را با backoff تا سقف `MAX_NOTIFICATION_ATTEMPTS` دوباره امتحان می‌کند.
 
 سیاست تأخیر پیامک پاسخ کارشناس و اعلان پاسخ مشتری در Bale از مدل `NotificationPolicy` در پنل مدیریت دیتابیس کنترل می‌شود؛ متغیر قدیمی `STAFF_REPLY_SMS_THROTTLE_SECONDS` مرجع اصلی این رفتار نیست.
 

tests/e2e/test_organization_permissions_e2e.py

@@ -88,7 +88,7 @@ def test_e2e_02_contact_group_picker_excludes_other_units(live_server, browser_p
     with browser_page() as page:
         login_staff(page, live_server, users["kimiya_ghaffari"])
         page.goto(f"{live_server.url}{reverse('staff_tickets:contact_create')}", wait_until="domcontentloaded")
-        options = page.locator('select[name="groups"] option')
+        options = page.locator('[data-contact-group-selector] label')
         expect(options.filter(has_text="مخاطبان فروش")).to_have_count(1)
         expect(options.filter(has_text="بارگیری انبار")).to_have_count(0)
         expect(options.filter(has_text="مالی / حسابداری")).to_have_count(0)
@@ -96,7 +96,7 @@ def test_e2e_02_contact_group_picker_excludes_other_units(live_server, browser_p
         page.locator('input[name="first_name"]').fill("مخاطب")
         page.locator('input[name="last_name"]').fill("فروش")
         page.locator('select[name="stakeholder_type"]').select_option(CustomerProfile.StakeholderType.CUSTOMER)
-        page.locator('select[name="groups"]').select_option(str(sales_group.pk))
+        page.locator(f'input[name="groups"][value="{sales_group.pk}"]').check()
         with page.expect_navigation(wait_until="domcontentloaded"):
             page.get_by_role("button", name="ذخیره مخاطب").click()
         expect(page.locator("body")).to_contain_text("مخاطب فروش")

tests/test_domain.py

@@ -2,7 +2,7 @@ import pytest
 import base64
 from datetime import timedelta
 from django.contrib.auth.models import Permission
-from django.core.exceptions import PermissionDenied
+from django.core.exceptions import PermissionDenied, ValidationError
 from django.test import override_settings
 from django.utils import timezone
 from django.core.files.uploadedfile import SimpleUploadedFile
@@ -16,7 +16,7 @@ from apps.tickets.services import claim_ticket, create_ticket, delete_ticket, re
 
 @pytest.fixture
 def category(db):
-    unit = OrganizationalUnit.objects.create(name="واحد تست دامنه", slug="domain-test-unit")
+    unit = OrganizationalUnit.objects.create(name="واحد تست دامنه", slug="domain-test-unit", bale_chat_id="domain-bale-group")
     unit.permissions.add(
         Permission.objects.get(codename="view_ticket", content_type__app_label="tickets"),
         Permission.objects.get(codename="add_message", content_type__app_label="messaging"),
@@ -50,9 +50,8 @@ def test_customer_reply_enqueues_bale_group_notification(category, customer):
     assert job.next_attempt_at>=timezone.now()+timedelta(seconds=595)
 
 @pytest.mark.django_db
-def test_customer_ticket_and_reply_bale_events_always_target_group(category, customer, settings, monkeypatch):
+def test_customer_ticket_and_reply_bale_events_target_owning_unit_group(category, customer, monkeypatch):
     from apps.notifications.management.commands.process_notifications import _send_bale
-    settings.BALE_GROUP_CHAT_ID = "group-123"
     sent = []
     class Provider:
         def send_message(self, chat_id, text):
@@ -68,7 +67,7 @@ def test_customer_ticket_and_reply_bale_events_always_target_group(category, cus
     reply = reply_ticket(ticket_id=ticket.pk, user=customer, body="پاسخ مشتری")
     reply_job = NotificationJob.objects.get(ticket=ticket, event_type="CUSTOMER_TICKET_REPLY")
     _send_bale(reply_job)
-    assert [chat_id for chat_id, _ in sent] == ["group-123", "group-123"]
+    assert [chat_id for chat_id, _ in sent] == ["domain-bale-group", "domain-bale-group"]
     assert "تیکت جدید مشتری" in sent[0][1]
     assert "پاسخ جدید مشتری" in sent[1][1]
     assert reply.body in sent[1][1]
@@ -79,6 +78,132 @@ def test_customer_ticket_and_reply_bale_events_always_target_group(category, cus
         assert "🎫" in text and "📌 اعلان بله" in text and "📝" in text
     assert "📍 تهران" in sent[0][1]
 
+
+@pytest.mark.django_db
+def test_bale_group_notifications_are_isolated_between_units(category, customer, monkeypatch):
+    from apps.notifications.management.commands.process_notifications import _send_bale
+
+    second_unit = OrganizationalUnit.objects.create(
+        name="واحد دوم اعلان بله",
+        slug="second-bale-unit",
+        bale_chat_id="second-bale-group",
+    )
+    second_category = TicketCategory.objects.create(unit=second_unit, title="حسابداری", slug="second-bale-category")
+    sent = []
+
+    class Provider:
+        def send_message(self, chat_id, text):
+            sent.append((chat_id, text))
+            return type("Result", (), {"success": True})()
+
+    monkeypatch.setattr("apps.notifications.management.commands.process_notifications.get_bale_provider", lambda: Provider())
+    first_ticket = create_ticket(customer=customer, category=category, subject="درخواست فروش", body="پیام فروش")
+    second_ticket = create_ticket(customer=customer, category=second_category, subject="درخواست مالی", body="پیام مالی")
+    first_reply = reply_ticket(ticket_id=first_ticket.pk, user=customer, body="پاسخ فروش")
+    second_reply = reply_ticket(ticket_id=second_ticket.pk, user=customer, body="پاسخ مالی")
+
+    for ticket, event_type in (
+        (first_ticket, "NEW_CUSTOMER_TICKET"),
+        (second_ticket, "NEW_CUSTOMER_TICKET"),
+        (first_ticket, "CUSTOMER_TICKET_REPLY"),
+        (second_ticket, "CUSTOMER_TICKET_REPLY"),
+    ):
+        _send_bale(NotificationJob.objects.get(ticket=ticket, event_type=event_type))
+
+    assert [chat_id for chat_id, _ in sent] == [
+        "domain-bale-group",
+        "second-bale-group",
+        "domain-bale-group",
+        "second-bale-group",
+    ]
+    assert first_reply.body in sent[2][1]
+    assert second_reply.body in sent[3][1]
+    assert "درخواست مالی" not in sent[0][1] and "درخواست فروش" not in sent[1][1]
+
+
+@pytest.mark.django_db
+def test_blank_unit_bale_chat_never_falls_back_to_global_group(category, customer, settings):
+    settings.BALE_GROUP_CHAT_ID = "legacy-global-group"
+    category.unit.bale_chat_id = ""
+    category.unit.save(update_fields=["bale_chat_id", "updated_at"])
+
+    ticket = create_ticket(customer=customer, category=category, subject="بدون گروه", body="پیام")
+    reply_ticket(ticket_id=ticket.pk, user=customer, body="پاسخ")
+
+    assert not NotificationJob.objects.filter(ticket=ticket, channel=NotificationJob.Channel.BALE).exists()
+
+
+@pytest.mark.django_db
+def test_unit_notification_destinations_normalize_and_reject_duplicate_supervisors():
+    unit = OrganizationalUnit(
+        name="واحد مقصد اعلان",
+        slug="notification-destinations",
+        supervisor_mobile_1="0912 111 2233",
+        supervisor_mobile_2="0935 222 3344",
+    )
+    unit.full_clean()
+    unit.save()
+    assert unit.supervisor_mobiles == ("+989121112233", "+989352223344")
+
+    unit.supervisor_mobile_3 = "09121112233"
+    with pytest.raises(ValidationError, match="قبلاً"):
+        unit.full_clean()
+
+
+@pytest.mark.django_db
+def test_new_ticket_sms_is_queued_for_each_unit_supervisor_only_on_creation(category, customer, monkeypatch):
+    from apps.notifications.management.commands.process_notifications import _send_sms
+
+    unit = category.unit
+    unit.supervisor_mobile_1 = "09121112233"
+    unit.supervisor_mobile_2 = "09352223344"
+    unit.supervisor_mobile_3 = "09903334455"
+    unit.save()
+    ticket = create_ticket(customer=customer, category=category, subject="  پیگیری   بارگیری  ", body="متن")
+    jobs = list(NotificationJob.objects.filter(ticket=ticket, event_type="UNIT_SUPERVISOR_NEW_TICKET").order_by("id"))
+    assert [job.payload["recipient_mobile"] for job in jobs] == list(unit.supervisor_mobiles)
+
+    sent = []
+
+    class Provider:
+        def send_message(self, mobile, message):
+            sent.append((mobile, message))
+            return type("Result", (), {"success": True})()
+
+    monkeypatch.setattr("apps.notifications.management.commands.process_notifications.get_sms_provider", lambda: Provider())
+    for job in jobs:
+        result, issued_link = _send_sms(job)
+        assert result.success and issued_link is None
+
+    assert [mobile for mobile, _ in sent] == list(unit.supervisor_mobiles)
+    for _, message in sent:
+        assert customer.local_mobile in message
+        assert "موضوع: پیگیری بارگیری" in message
+        assert f"دسته: {category.title}" in message
+
+    supervisor_job_count = NotificationJob.objects.filter(event_type="UNIT_SUPERVISOR_NEW_TICKET").count()
+    reply_ticket(ticket_id=ticket.pk, user=customer, body="پاسخ جدید")
+    assert NotificationJob.objects.filter(event_type="UNIT_SUPERVISOR_NEW_TICKET").count() == supervisor_job_count
+
+
+@pytest.mark.django_db
+def test_staff_created_ticket_also_notifies_owning_unit_supervisors(category, customer):
+    category.unit.supervisor_mobile_1 = "09124445566"
+    category.unit.save()
+    staff = make_staff("a")
+
+    ticket = create_ticket(
+        customer=customer,
+        created_by=staff,
+        unit=category.unit,
+        category=category,
+        subject="ثبت توسط کارشناس",
+        body="متن",
+    )
+
+    job = NotificationJob.objects.get(ticket=ticket, event_type="UNIT_SUPERVISOR_NEW_TICKET")
+    assert job.payload == {"recipient_mobile": "+989124445566"}
+
 @pytest.mark.django_db
 def test_customer_bale_replies_are_debounced_by_database_policy(category,customer):
     from apps.notifications.models import NotificationPolicy