estelam ticket, varizha , others

apps/tickets/staff_conversation.py

@@ -12,7 +12,9 @@ from .sharing import staff_message_context
 
 
 def received_messages(user, ticket=None):
+    from .dispatch_responses import sealed_message_q
     grants = MessageShare.objects.filter(user=user, revoked_at__isnull=True, message__deleted_at__isnull=True)
+    grants = grants.exclude(sealed_message_q("message__"))
     return grants.filter(message__ticket=ticket) if ticket is not None else grants
 
 
@@ -28,7 +30,8 @@ def visible_messages(ticket, user):
     profile = getattr(user, "staff_profile", None)
     if not user.is_active or (profile is not None and not profile.is_active):
         raise PermissionDenied
-    query = ticket.ticket_messages.all()
+    from .dispatch_responses import filter_response_messages
+    query = filter_response_messages(ticket.ticket_messages.all(), user)
     if TicketPolicy.can_view(user, ticket):
         return query
     grants = received_messages(user, ticket)