button force anoncecall

apps/notifications/services.py

@@ -17,6 +17,30 @@ def schedule_announcement(message):
         },
     )[0]
 
+
+def schedule_immediate_announcement(ticket, requested_by):
+    """Queue an urgent call, coalescing repeated clicks for one minute."""
+    from django.db import transaction
+    from apps.tickets.models import Ticket
+
+    with transaction.atomic():
+        Ticket.objects.select_for_update().get(pk=ticket.pk)
+        now = timezone.now()
+        recent = AnnouncementJob.objects.filter(
+            ticket=ticket,
+            source=AnnouncementJob.Source.MANUAL,
+            created_at__gte=now - timedelta(minutes=1),
+        ).order_by("-created_at").first()
+        if recent:
+            return recent, False
+        return AnnouncementJob.objects.create(
+            source=AnnouncementJob.Source.MANUAL,
+            ticket=ticket,
+            requested_by=requested_by,
+            next_attempt_at=now,
+            idempotency_key=f"manual-ticket-{uuid4().hex}",
+        ), True
+
 def enqueue_unit_supervisor_ticket_sms(ticket):
     """Queue one concise new-ticket SMS for each configured unit supervisor."""
     unit = ticket.owning_unit