button force anoncecall

apps/tickets/views.py

@@ -24,6 +24,8 @@ from apps.accounts.magic_access import get_ticket_magic_access
 from apps.customers.models import ContactGroup, CustomerProfile
 from apps.messaging.models import Message,MessageReadReceipt
 from apps.notifications.models import AnnouncementJob, NotificationJob, SMSTemplate
+from apps.notifications.services import schedule_immediate_announcement
+from apps.core.models import VoipConfiguration
 from apps.core.iran_locations import location_data
 from apps.core.persian_text import normalize_persian_text
 from apps.integrations.voip import place_voip_call
@@ -444,15 +446,35 @@ def staff_detail(request,public_id):
     last=conversation[-1] if conversation else None; TicketReadState.objects.update_or_create(ticket=ticket,user=request.user,defaults={"last_read_at":timezone.now(),"last_read_message":last})
     history=Ticket.objects.filter(customer=ticket.customer).exclude(pk=ticket.pk).select_related("owner__staff_profile","selected_expert__staff_profile").order_by("-last_activity_at")[:5]
     sms_jobs=list(ticket.notificationjob_set.filter(channel=NotificationJob.Channel.SMS).exclude(event_type="UNIT_SUPERVISOR_NEW_TICKET").order_by("-created_at"))
-    announcement_jobs=list(AnnouncementJob.objects.filter(message__ticket=ticket).select_related("message").order_by("-message__created_at", "-pk"))
+    announcement_jobs=list(AnnouncementJob.objects.filter(Q(message__ticket=ticket) | Q(ticket=ticket)).select_related("message").order_by("-created_at", "-pk"))
     can_retry_sms=TicketPolicy.can_reply(request.user,ticket)
+    can_request_announcement=request.user.account_type==User.AccountType.STAFF and can_retry_sms
+    configuration=VoipConfiguration.load() if can_request_announcement else None
+    announcement_ready=bool(configuration and configuration.announcement_url and configuration.announcement_id and ticket.customer.is_active and ticket.customer.local_mobile)
     for sms_job in sms_jobs:
         sms_job.sms_retryable=can_retry_sms and _sms_job_is_retryable(sms_job)
     latest=conversation[-1] if conversation else None
     group_dispatch = ticket.group_dispatch
     can_resolve_dispatch = bool(group_dispatch and DispatchPolicy.can_view(request.user, group_dispatch) and (request.user.has_perm("tickets.change_ticket") or TicketPolicy.has_unit_permission(request.user, group_dispatch.unit, "tickets.change_ticket")))
     group_open_count = group_dispatch.tickets.exclude(status__in=(Ticket.Status.RESOLVED, Ticket.Status.CLOSED)).count() if group_dispatch else 0
-    return render(request,"tickets/staff_detail.html",{"ticket":ticket,"conversation":conversation,"has_older":has_older,"older_cursor":older_cursor,"form":StaffReplyForm(),"transfer_form":TransferForm(),"share_form":ShareForm(),"can_claim":TicketPolicy.can_claim(request.user,ticket),"can_transfer":TicketPolicy.can_transfer(request.user,ticket),"can_share":TicketPolicy.can_share(request.user,ticket),"can_delete":TicketPolicy.can_delete(request.user,ticket),"can_resolve_dispatch":can_resolve_dispatch,"group_open_count":group_open_count,"statuses":Ticket.Status.choices,"priorities":Ticket.Priority.choices,"grants":ticket.access_grants.filter(revoked_at__isnull=True).select_related("user__staff_profile"),"customer_history":history,"sms_jobs":sms_jobs,"announcement_jobs":announcement_jobs,"viewer_user":request.user,"voip_call_methods":_voip_call_methods(request.user),"poll_version":conversation_version(ticket,latest),"poll_cursor":latest.public_id if latest else ""})
+    return render(request,"tickets/staff_detail.html",{"ticket":ticket,"conversation":conversation,"has_older":has_older,"older_cursor":older_cursor,"form":StaffReplyForm(),"transfer_form":TransferForm(),"share_form":ShareForm(),"can_claim":TicketPolicy.can_claim(request.user,ticket),"can_transfer":TicketPolicy.can_transfer(request.user,ticket),"can_share":TicketPolicy.can_share(request.user,ticket),"can_delete":TicketPolicy.can_delete(request.user,ticket),"can_resolve_dispatch":can_resolve_dispatch,"group_open_count":group_open_count,"statuses":Ticket.Status.choices,"priorities":Ticket.Priority.choices,"grants":ticket.access_grants.filter(revoked_at__isnull=True).select_related("user__staff_profile"),"customer_history":history,"sms_jobs":sms_jobs,"announcement_jobs":announcement_jobs,"can_request_announcement":can_request_announcement,"announcement_ready":announcement_ready,"viewer_user":request.user,"voip_call_methods":_voip_call_methods(request.user),"poll_version":conversation_version(ticket,latest),"poll_cursor":latest.public_id if latest else ""})
+
+
+@staff_required
+@require_POST
+def staff_announcement_now(request, public_id):
+    ticket=get_object_or_404(Ticket.objects.select_related("customer"), public_id=public_id)
+    if request.user.account_type!=User.AccountType.STAFF or not TicketPolicy.can_reply(request.user,ticket):
+        raise PermissionDenied
+    configuration=VoipConfiguration.load()
+    if not configuration.announcement_url or not configuration.announcement_id:
+        messages.error(request,"تنظیمات اطلاع‌رسانی تلفنی کامل نیست.")
+    elif not ticket.customer.is_active or not ticket.customer.local_mobile:
+        messages.error(request,"شماره همراه مخاطب برای تماس در دسترس نیست.")
+    else:
+        _,created=schedule_immediate_announcement(ticket,request.user)
+        messages.success(request,"درخواست اطلاع‌رسانی تلفنی فوری در صف قرار گرفت." if created else "درخواست اطلاع‌رسانی تلفنی این تیکت در دقیقهٔ گذشته ثبت شده است.")
+    return redirect("staff_tickets:detail",public_id=public_id)
 @staff_required
 @require_POST
 def staff_sms_retry(request,public_id,job_id):