fix sms and ticket user frindly

static/css/customer-ticket-wizard.css

@@ -0,0 +1,16 @@
+.ticket-wizard-page{width:min(100%,65rem);margin-inline:auto;padding:0 0 6.5rem;color:#08376b}
+.ticket-wizard-topbar{display:flex;min-height:3rem;align-items:center;justify-content:space-between;gap:1rem}.ticket-wizard-back{color:#1977ce;font-size:.82rem;font-weight:850}.ticket-wizard-save{display:none;align-items:center;gap:.45rem;color:rgba(8,55,107,.62);font-size:.76rem}.ticket-wizard-save i{width:.48rem;height:.48rem;border-radius:50%;background:#19a774;box-shadow:0 0 0 .23rem rgba(25,167,116,.1)}
+.ticket-wizard-intro{margin:.65rem 0 1.1rem}.ticket-wizard-intro .page-kicker{margin:0;color:#0693e3;font-size:.76rem;font-weight:900}.ticket-wizard-intro h1{margin:.25rem 0;font-size:1.5rem;line-height:1.5}.ticket-wizard-intro>p:last-child{margin:0;color:rgba(8,55,107,.62);font-size:.86rem;line-height:1.9}
+.ticket-wizard-progress{position:relative;display:grid;grid-template-columns:repeat(5,1fr);margin:0 0 .8rem;padding:0;list-style:none}.ticket-wizard-progress:before{position:absolute;top:1.05rem;right:10%;left:10%;height:2px;background:rgba(8,55,107,.1);content:""}.ticket-wizard-progress li{position:relative;display:grid;justify-items:center;color:rgba(8,55,107,.35)}.ticket-wizard-progress li>span{z-index:1;display:grid;width:2.1rem;height:2.1rem;place-items:center;border:2px solid #d5dfe4;border-radius:.7rem;background:#eee;font-size:.72rem;font-weight:900}.ticket-wizard-progress li>div{display:none}.ticket-wizard-progress li.is-active>span{border-color:#0693e3;background:#0693e3;color:#fff;box-shadow:0 8px 20px -12px #0693e3}.ticket-wizard-progress li.is-complete>span{border-color:#27a47a;background:#e5f7f0;color:#16815e}
+.ticket-wizard-card{overflow:visible;border:1px solid rgba(8,55,107,.1);border-radius:1.15rem;background:#fff;box-shadow:0 18px 55px -35px rgba(8,55,107,.35)}.ticket-wizard-step{padding:1rem}.ticket-wizard-card[data-wizard-enhanced] .ticket-wizard-step:not(.is-active){display:none}.ticket-wizard-step-head{display:flex;align-items:flex-start;gap:.7rem;border-bottom:1px solid rgba(8,55,107,.07);padding-bottom:1rem}.ticket-wizard-symbol{display:grid;width:2.45rem;height:2.45rem;flex:none;place-items:center;border-radius:.75rem;background:#e5f4ff;color:#1977ce;font-size:1.05rem;font-weight:900}.ticket-wizard-symbol.is-success{background:#e5f8ef;color:#16815e}.ticket-wizard-step-head small{color:rgba(8,55,107,.48);font-size:.7rem;font-weight:750}.ticket-wizard-step-head h2{margin:.08rem 0;color:#08376b;font-size:1.08rem;line-height:1.6}.ticket-wizard-step-head p{margin:0;color:rgba(8,55,107,.62);font-size:.82rem;line-height:1.85}
+.ticket-intent-search{display:flex;align-items:center;margin:1rem 0 .65rem;border:1px solid rgba(8,55,107,.14);border-radius:1rem;background:#fff;padding:0 .75rem;box-shadow:0 1px 3px rgba(8,55,107,.06)}.ticket-intent-search:focus-within{border-color:#0693e3;box-shadow:0 0 0 4px rgba(6,147,227,.1)}.ticket-intent-search i{color:#0693e3;font-style:normal}.ticket-intent-search input{min-height:3.2rem;border:0!important;background:transparent!important;padding:.7rem!important;font-size:1rem!important;box-shadow:none!important}.ticket-intent-search kbd{display:none}.ticket-intent-results:empty{display:none}.ticket-intent-results{margin-bottom:.65rem}.ticket-intent-results .intent-result{font-size:.84rem}.ticket-intent-results .intent-result span{font-size:.75rem}.ticket-intent-results .intent-result small,.ticket-intent-results .intent-message{font-size:.73rem;line-height:1.7}
+.ticket-manual-routing{margin:.75rem 0!important;border-color:rgba(8,55,107,.1)!important;border-radius:1rem!important}.ticket-manual-routing summary{background:#fafcfd!important;padding:.8rem!important;font-size:.8rem;font-weight:850}.ticket-manual-routing summary small{font-size:.7rem!important}.ticket-manual-body{padding:.8rem!important}.ticket-routing-grid,.ticket-two-columns{display:grid;gap:.7rem}.ticket-wizard-page .field{margin-bottom:.8rem}.ticket-wizard-page label{font-size:.82rem}.ticket-wizard-page input:not([type=checkbox]):not([type=radio]),.ticket-wizard-page textarea,.ticket-wizard-page select{min-height:3.1rem;font-size:1rem}.ticket-subject-field{margin-top:.85rem!important}.ticket-subject-field label em{color:#fa9f00;font-style:normal}.ticket-subject-field>small,.ticket-body-field>small{display:flex;justify-content:flex-end;margin-top:.35rem;color:rgba(8,55,107,.5);font-size:.7rem;font-weight:500}.ticket-body-field textarea{min-height:9rem;line-height:1.9}.ticket-wizard-page .errorlist{margin:.35rem 0 0;padding:.5rem .65rem;border-radius:.7rem;background:#fff1f3;color:#92263a;font-size:.74rem;font-weight:750;list-style:none}
+.ticket-location-fields{margin-top:1rem}.ticket-location-fields .location-hint{margin:.2rem 0;color:rgba(8,55,107,.55);font-size:.72rem}.ticket-soft-tip{display:flex;align-items:center;gap:.65rem;margin:.8rem 0;border-radius:.85rem;background:#e5f4ff;padding:.75rem;color:rgba(8,55,107,.68)}.ticket-soft-tip>span{display:grid;width:1.75rem;height:1.75rem;flex:none;place-items:center;border-radius:.55rem;background:#fff;color:#1977ce;font-weight:900}.ticket-soft-tip p{margin:0;font-size:.76rem;line-height:1.75}.ticket-soft-tip b{color:#08376b}
+.ticket-expert-picker{display:grid!important;grid-template-columns:1fr!important;gap:.55rem!important;margin:1rem 0!important}.ticket-expert-picker .expert-card{display:grid!important;min-height:0!important;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.7rem;border-radius:1rem!important;padding:.72rem!important;text-align:right!important}.ticket-expert-picker .expert-card:has(input:checked){border-color:#0693e3;background:#e5f4ff}.ticket-expert-picker .expert-card img,.ticket-expert-picker .expert-avatar{width:2.8rem!important;height:2.8rem!important;margin:0!important;border-radius:.85rem!important}.ticket-expert-picker .expert-card strong,.ticket-expert-picker .expert-card small{display:block}.ticket-expert-picker .expert-card strong{font-size:.82rem}.ticket-expert-picker .expert-card small{margin-top:.1rem;font-size:.7rem;line-height:1.6}.ticket-expert-picker .expert-card:after{display:none;place-items:center;width:1.3rem;height:1.3rem;border-radius:50%;background:#0693e3;color:#fff;font-size:.6rem;font-weight:900;content:"✓"}.ticket-expert-picker .expert-card:has(input:checked):after{display:grid}
+.ticket-attachment-zone{display:grid;gap:.7rem;margin-top:.8rem!important;border-color:rgba(8,55,107,.14)!important;border-radius:1rem!important;background:rgba(229,244,255,.45)!important;padding:.85rem!important;text-align:right!important}.ticket-attachment-head{display:flex;align-items:center;gap:.65rem}.ticket-attachment-head>span{display:grid;width:2.35rem;height:2.35rem;flex:none;place-items:center;border-radius:.72rem;background:#fff;color:#1977ce;font-size:1.05rem;font-weight:900}.ticket-attachment-head b,.ticket-attachment-head small{display:block}.ticket-attachment-head b{font-size:.82rem}.ticket-attachment-head small{margin-top:.1rem;color:rgba(8,55,107,.58);font-size:.7rem;line-height:1.65}.ticket-attachment-actions{display:grid!important;gap:.5rem!important}.ticket-attachment-actions label{display:grid;min-height:3rem;place-items:center;border:1px solid rgba(6,147,227,.38);border-radius:.9rem;background:#fff;color:#0b5f9b;font-size:.8rem;font-weight:900}.ticket-attachment-actions .gallery-button{background:#e5f4ff}.ticket-attachment-zone .compression-note{font-size:.7rem;line-height:1.65}.ticket-attachment-zone .file-chip{font-size:.72rem}.ticket-attachment-zone .file-chip button{min-width:1.7rem;min-height:1.7rem}.ticket-attachment-zone .canonical-files{display:none}
+.ticket-voice-recorder{margin-top:.8rem;overflow:hidden;border:1px solid rgba(6,147,227,.2);border-radius:1.05rem;background:linear-gradient(145deg,#f7fcff,#edf7ff);box-shadow:0 12px 32px -28px rgba(8,55,107,.75)}.ticket-voice-head{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.65rem;padding:.8rem}.ticket-voice-icon{display:grid;width:2.35rem;height:2.35rem;place-items:center;border-radius:.75rem;background:#fff;color:#0693e3;font-size:1rem}.ticket-voice-head b,.ticket-voice-head small,.ticket-voice-ready b,.ticket-voice-ready small{display:block}.ticket-voice-head b{font-size:.84rem}.ticket-voice-head small{margin-top:.12rem;color:rgba(8,55,107,.58);font-size:.72rem;line-height:1.7}.ticket-voice-timer{direction:ltr;border:1px solid rgba(6,147,227,.16);border-radius:999px;background:#fff;padding:.28rem .5rem;font-size:.75rem;font-weight:900;font-variant-numeric:tabular-nums}.ticket-voice-idle,.ticket-voice-live,.ticket-voice-preview{border-top:1px solid rgba(8,55,107,.07);padding:.75rem .8rem}.ticket-voice-idle{display:grid;gap:.35rem}.ticket-voice-idle>small{color:rgba(8,55,107,.58);font-size:.69rem;text-align:center}.ticket-voice-start{display:flex;min-height:3rem;align-items:center;justify-content:center;gap:.45rem;border:0;border-radius:.9rem;background:#0693e3;color:#fff;font-size:.82rem;font-weight:900}.ticket-voice-wave{display:flex;height:2.8rem;align-items:center;justify-content:center;gap:.24rem}.ticket-voice-wave i{width:.22rem;height:.75rem;border-radius:999px;background:#0693e3;animation:ticket-voice-wave .9s ease-in-out infinite}.ticket-voice-wave i:nth-child(2),.ticket-voice-wave i:nth-child(6){height:1.35rem;animation-delay:.12s}.ticket-voice-wave i:nth-child(3),.ticket-voice-wave i:nth-child(5){height:2rem;animation-delay:.24s}.ticket-voice-wave i:nth-child(4){height:2.5rem;animation-delay:.36s}.ticket-voice-recorder[data-state="paused"] .ticket-voice-wave i{animation-play-state:paused;opacity:.4}@keyframes ticket-voice-wave{0%,100%{transform:scaleY(.55)}50%{transform:scaleY(1)}}.ticket-voice-controls,.ticket-voice-preview-actions{display:grid;grid-template-columns:1fr 1.5fr;gap:.45rem}.ticket-voice-controls button,.ticket-voice-preview-actions button{min-height:2.65rem;border:1px solid rgba(8,55,107,.1);border-radius:.8rem;background:#fff;color:#08376b;font-size:.75rem;font-weight:850}.ticket-voice-controls .ticket-voice-stop{border-color:#0693e3;background:#0693e3;color:#fff}.ticket-voice-controls .ticket-voice-cancel{grid-column:1/-1;min-height:2rem;border:0;background:transparent;color:#9c3042}.ticket-voice-preview{display:grid;gap:.65rem;background:#fff}.ticket-voice-ready{display:flex;align-items:center;gap:.55rem}.ticket-voice-ready>span{display:grid;width:1.8rem;height:1.8rem;flex:none;place-items:center;border-radius:.55rem;background:#e5f8ef;color:#16815e;font-size:.65rem;font-weight:900}.ticket-voice-ready b{font-size:.8rem}.ticket-voice-ready small{color:rgba(8,55,107,.58);font-size:.7rem}.ticket-voice-preview audio,.ticket-review-audio{width:100%;height:2.6rem;accent-color:#0693e3}.ticket-voice-preview-actions{grid-template-columns:1fr 1fr}.ticket-voice-preview-actions [data-voice-delete]{border-color:rgba(169,39,60,.18);color:#a9273c}.ticket-voice-note{display:flex;gap:.35rem;margin:0;border-top:1px dashed rgba(8,55,107,.1);padding:.6rem .8rem;color:rgba(8,55,107,.58);font-size:.68rem;line-height:1.7}.ticket-voice-note span{color:#1977ce}.ticket-voice-error{margin:0;padding:.55rem .8rem;background:#fff0f1;color:#9c3042;font-size:.72rem;font-weight:800}
+.ticket-server-errors:empty{display:none}.ticket-wizard-validation:empty{display:none}.ticket-wizard-validation.is-visible{position:relative;margin:.8rem 0 0;border:1px solid rgba(169,39,60,.2);border-radius:.85rem;background:#fff1f3;padding:.72rem 2.2rem .72rem .75rem;color:#92263a;font-size:.78rem;font-weight:850;line-height:1.8}.ticket-wizard-validation.is-visible:before{position:absolute;top:.75rem;right:.75rem;display:grid;width:1.15rem;height:1.15rem;place-items:center;border-radius:50%;background:#a9273c;color:#fff;font-size:.66rem;content:"!"}.ticket-wizard-validation.is-visible:focus{box-shadow:0 0 0 4px rgba(169,39,60,.13)}.ticket-wizard-page [aria-invalid="true"]{border-color:#b8324a!important;background:#fffafb!important;box-shadow:0 0 0 3px rgba(184,50,74,.1)!important}
+.ticket-wizard-actions{position:sticky;z-index:10;bottom:4.8rem;display:flex;justify-content:flex-end;gap:.55rem;margin:1rem -1rem -1rem;border-top:1px solid rgba(8,55,107,.07);background:rgba(255,255,255,.97);padding:.7rem 1rem;backdrop-filter:blur(12px)}.ticket-wizard-actions>span{display:none}.ticket-wizard-actions button{min-height:3rem;border-radius:1rem;padding:.65rem .9rem;font-size:.82rem;font-weight:900}.ticket-wizard-actions .primary{border:0;background:#0693e3;color:#fff}.ticket-wizard-actions .secondary{border:1px solid rgba(8,55,107,.1);background:#fff;color:rgba(8,55,107,.72)}.ticket-wizard-card:not([data-wizard-enhanced]) [data-wizard-next],.ticket-wizard-card:not([data-wizard-enhanced]) [data-wizard-prev]{display:none}
+.ticket-review-callout{display:flex;align-items:center;gap:.65rem;margin:.85rem 0 .65rem;border-radius:.9rem;background:#f0faf6;padding:.7rem}.ticket-review-callout>span{display:grid;width:2rem;height:2rem;flex:none;place-items:center;border-radius:.65rem;background:#fff;color:#16815e;font-weight:900}.ticket-review-callout b,.ticket-review-callout small{display:block}.ticket-review-callout b{font-size:.82rem}.ticket-review-callout small{margin-top:.1rem;color:#66877b;font-size:.7rem;line-height:1.65}.ticket-review-list{overflow:hidden;border:1px solid rgba(8,55,107,.1);border-radius:1rem;background:#fff}.ticket-review-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:.6rem;padding:.75rem}.ticket-review-row+.ticket-review-row{border-top:1px solid rgba(8,55,107,.07)}.ticket-review-icon{display:grid;width:1.8rem;height:1.8rem;place-items:center;border-radius:.55rem;background:#e5f4ff;color:#1977ce;font-size:.65rem;font-weight:900}.ticket-review-content{min-width:0}.ticket-review-content>small{color:rgba(8,55,107,.58);font-size:.7rem;font-weight:800}.ticket-review-content h3{overflow-wrap:anywhere;margin:.16rem 0 .08rem;color:#08376b;font-size:.9rem;line-height:1.7}.ticket-review-content [data-review-subject]{font-size:1rem;font-weight:900;line-height:1.8}.ticket-review-content p{display:flex;flex-wrap:wrap;align-items:center;gap:.3rem;margin:0;color:rgba(8,55,107,.62);font-size:.72rem;line-height:1.8}.ticket-review-content p i{font-style:normal}.ticket-review-row>button{display:flex;min-height:2rem;align-items:center;gap:.25rem;border:0;border-radius:.65rem;background:#e5f4ff;padding:.35rem .5rem;color:#1977ce;font-size:.68rem;font-weight:900}.ticket-review-details .ticket-review-content{grid-column:2/-1}.ticket-review-details>button{grid-column:3;grid-row:1}.ticket-review-body{display:block!important;margin-top:.2rem!important;color:rgba(8,55,107,.82)!important;font-size:.88rem!important;font-weight:550;line-height:2!important;white-space:pre-wrap}.ticket-review-files{display:flex;flex-wrap:wrap;gap:.3rem;margin-top:.45rem}.ticket-review-files span{border-radius:999px;background:#e5f4ff;padding:.28rem .5rem;color:#1977ce;font-size:.68rem}.ticket-review-audio{margin-top:.55rem}.ticket-review-step{padding-bottom:6.75rem}.ticket-wizard-card[data-wizard-enhanced] .ticket-final-actions{position:fixed;z-index:45;right:.75rem;bottom:5rem;left:.75rem;display:grid;grid-template-columns:minmax(0,.78fr) minmax(0,1.4fr);gap:.5rem;margin:0;border:1px solid rgba(8,55,107,.12);border-radius:1.1rem;background:rgba(255,255,255,.96);padding:.55rem;box-shadow:0 20px 50px -20px rgba(8,55,107,.55);backdrop-filter:blur(14px)}
+@media(min-width:640px){.ticket-wizard-page{padding-bottom:3rem}.ticket-wizard-topbar{min-height:3.8rem}.ticket-wizard-save{display:flex}.ticket-wizard-intro{margin:.8rem 0 1.35rem}.ticket-wizard-intro h1{font-size:2rem}.ticket-wizard-intro>p:last-child{font-size:.9rem}.ticket-wizard-progress{margin-bottom:1rem}.ticket-wizard-progress:before{top:1.12rem}.ticket-wizard-progress li{display:flex;justify-content:center;gap:.5rem}.ticket-wizard-progress li>span{width:2.3rem;height:2.3rem}.ticket-wizard-progress li>div{display:block}.ticket-wizard-progress li b,.ticket-wizard-progress li small{display:block}.ticket-wizard-progress li b{font-size:.78rem}.ticket-wizard-progress li small{font-size:.67rem}.ticket-wizard-card{border-radius:1.6rem}.ticket-wizard-step{padding:1.35rem 1.5rem}.ticket-wizard-step-head h2{font-size:1.2rem}.ticket-intent-search kbd{display:inline;border:1px solid rgba(8,55,107,.1);border-radius:.4rem;background:#eee;padding:.2rem .4rem;color:rgba(8,55,107,.58);font-size:.68rem}.ticket-routing-grid,.ticket-two-columns{grid-template-columns:1fr 1fr}.ticket-manual-body{padding:1rem!important}.ticket-expert-picker{grid-template-columns:repeat(3,1fr)!important}.ticket-expert-picker .expert-card{display:grid!important;grid-template-columns:1fr;justify-items:center;padding:.9rem!important;text-align:center!important}.ticket-expert-picker .expert-card img,.ticket-expert-picker .expert-avatar{width:3.3rem!important;height:3.3rem!important}.ticket-expert-picker .expert-card:after{position:absolute;top:.5rem;left:.5rem}.ticket-attachment-actions{grid-template-columns:1fr 1fr}.ticket-voice-idle{grid-template-columns:auto 1fr;align-items:center}.ticket-voice-idle>small{text-align:right}.ticket-voice-start{min-width:11rem}.ticket-voice-live{display:grid;grid-template-columns:1fr auto;align-items:center}.ticket-voice-controls{grid-template-columns:auto auto auto}.ticket-voice-controls .ticket-voice-cancel{grid-column:auto;min-height:2.65rem}.ticket-wizard-actions{position:static;margin:1.15rem -1.5rem -1.35rem;padding:.8rem 1.5rem}.ticket-wizard-actions>span{display:block;margin-left:auto;color:rgba(8,55,107,.45);font-size:.72rem}.ticket-wizard-actions button{min-width:8.5rem}.ticket-review-row{gap:.8rem;padding:.9rem 1rem}.ticket-review-details .ticket-review-content{grid-column:2}.ticket-review-content h3{font-size:.96rem}.ticket-review-content [data-review-subject]{font-size:1.08rem}.ticket-review-body{font-size:.94rem!important}.ticket-review-step{padding-bottom:6rem}.ticket-wizard-card[data-wizard-enhanced] .ticket-final-actions{position:fixed;right:auto;bottom:1rem;left:50%;width:min(calc(100% - 2rem),42rem);transform:translateX(-50%);padding:.6rem}}
+@media(prefers-reduced-motion:reduce){.ticket-voice-wave i{animation:none}}

static/css/dispatches.css

@@ -1,2 +1,19 @@
 .dispatch-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:.7rem}.dispatch-metrics article{display:grid;gap:.25rem;border:1px solid #dce7ef;border-radius:1rem;background:#fff;padding:.9rem 1rem;box-shadow:0 12px 30px -28px #08376b}.dispatch-metrics small{color:#718698;font-size:.62rem}.dispatch-metrics b{color:#123e62;font-size:1.25rem}.dispatch-filter{display:grid;gap:.65rem;border-bottom:1px solid #e3ebf1;background:#f8fbfd;padding:.8rem}.dispatch-filter>div{display:grid;grid-template-columns:1fr 1fr;gap:.5rem}.dispatch-filter label{display:grid;gap:.25rem;color:#536d81;font-size:.58rem;font-weight:900}.dispatch-filter input,.dispatch-filter select{width:100%;min-height:2.35rem;border:1px solid #cbd9e5;border-radius:.6rem;background:#fff;padding:.45rem .55rem;color:#173f60;font-size:.62rem}.dispatch-filter footer{display:flex;align-items:center;gap:.5rem}.dispatch-filter button{min-height:2.35rem;flex:1;border:0;border-radius:.6rem;background:#0875aa;color:#fff;font-size:.62rem;font-weight:900}.dispatch-filter footer a{color:#647b8d;font-size:.58rem;font-weight:900}.dispatch-results{display:grid;max-height:34rem;overflow:auto}.operations-pagination{display:flex;align-items:center;justify-content:space-between;border-top:1px solid #e5edf3;padding:.7rem .8rem;color:#667e91;font-size:.6rem}.operations-pagination a{border-radius:.55rem;background:#e8f4fb;padding:.4rem .65rem;color:#0873a9;font-weight:900}
 @media(max-width:700px){.dispatch-metrics{display:flex;overflow-x:auto}.dispatch-metrics article{min-width:8.5rem}}
+.dispatch-detail-head{align-items:flex-start}.dispatch-head-actions{display:flex;flex-wrap:wrap;align-items:center;gap:.55rem}.dispatch-head-actions form{margin:0}.button-danger-soft{background:#fff1f2!important;color:#a51d35!important;border:1px solid #fecdd3!important}.dispatch-original-message{display:grid;gap:1rem;border:1px solid #d8e6ef;border-radius:1rem;background:linear-gradient(145deg,#fff,#f5fbff);padding:1.1rem 1.2rem;box-shadow:0 16px 40px -36px #164f75}.dispatch-original-message header{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem}.dispatch-original-message h2{margin:.18rem 0 0;color:#173f60;font-size:1rem}.dispatch-original-message header>span{color:#73889a;font-size:.62rem;direction:ltr}.dispatch-original-message>p{margin:0;border-right:3px solid #1490bb;padding:.7rem .9rem;color:#294c66;line-height:2;white-space:normal}.dispatch-detail-metrics{grid-template-columns:repeat(6,minmax(0,1fr))}.dispatch-detail-metrics small{display:block;margin-top:.25rem;color:#788c9c;font-size:.55rem}.dispatch-sms-state{min-width:15rem}.delivery-badge{display:inline-flex;border-radius:99rem;background:#e8f0f5;padding:.3rem .58rem;color:#435f73;font-size:.58rem}.delivery-delivered{background:#dcfce7;color:#166534}.delivery-undelivered,.delivery-expired,.delivery-blocked,.delivery-error,.delivery-failed{background:#fee2e2;color:#991b1b}.delivery-pending,.delivery-processing,.delivery-retrying{background:#fef3c7;color:#92400e}.delivery-unknown,.delivery-check_failed{background:#f1f5f9;color:#475569}.delivery-detail{max-width:24rem;margin:.45rem 0 0;color:#4b6477;font-size:.58rem;line-height:1.7}.sms-error-detail{max-width:24rem;margin-top:.45rem;border:1px solid #fecaca;border-radius:.55rem;background:#fff7f7;padding:.4rem .5rem;color:#8d1e2d;font-size:.57rem}.sms-error-detail summary{cursor:pointer;font-weight:900}.sms-error-detail p{margin:.35rem 0 0;line-height:1.7}.inline-retry-form{margin-top:.5rem}.inline-retry-form button{border:1px solid #f1b7bf;border-radius:.5rem;background:#fff;color:#a51d35;padding:.38rem .55rem;font:inherit;font-size:.56rem;font-weight:900;cursor:pointer}
+@media(max-width:1100px){.dispatch-detail-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}}
+@media(max-width:700px){.dispatch-detail-head,.dispatch-original-message header{display:grid}.dispatch-head-actions{width:100%}.dispatch-head-actions>*{flex:1}.dispatch-detail-metrics{display:flex;overflow-x:auto}.dispatch-detail-metrics article{min-width:9rem}}
+
+/* Dispatch report: human-readable status first, technical gateway data second. */
+.dispatch-report-hero{display:flex;align-items:flex-start;justify-content:space-between;gap:1.25rem;border:1px solid #d8e6ef;border-radius:1.2rem;background:linear-gradient(135deg,#f8fcff 0%,#fff 55%,#eff9fc 100%);padding:1.35rem;box-shadow:0 20px 50px -42px #0c4269}.dispatch-report-title{display:grid;gap:.7rem}.dispatch-title-line{display:flex;align-items:center;gap:.55rem}.dispatch-report-title h1{margin:0;color:#123b5b;font-size:1.45rem}.report-status{display:inline-flex;border-radius:99rem;background:#e7f0f5;padding:.34rem .7rem;color:#426177;font-size:.58rem;font-weight:900}.report-status.status-sent{background:#dcfce7;color:#166534}.report-status.status-partial{background:#fff0e1;color:#9a4f06}.dispatch-meta-list{display:flex;flex-wrap:wrap;gap:.5rem}.dispatch-meta-list span{display:flex;align-items:center;gap:.35rem;border:1px solid #deebf2;border-radius:.65rem;background:#fff;padding:.42rem .6rem;color:#557084;font-size:.59rem}.dispatch-meta-list b{color:#204c6d}.dispatch-original-message blockquote{margin:0;border:0;border-right:3px solid #1490bb;border-radius:.35rem;background:rgba(255,255,255,.72);padding:.8rem 1rem;color:#294c66;line-height:2}.dispatch-original-message footer{display:flex;flex-wrap:wrap;justify-content:space-between;gap:.5rem;border-top:1px dashed #d9e7ef;padding-top:.75rem;color:#6d8292;font-size:.57rem}.delivery-overview{display:grid;grid-template-columns:auto minmax(12rem,1fr) minmax(14rem,.7fr);align-items:center;gap:1rem;border:1px solid #d8e7ee;border-radius:1rem;background:#fff;padding:1rem 1.15rem}.delivery-progress-copy{min-width:12rem}.delivery-progress-copy strong{display:block;margin:.1rem 0;color:#0878a8;font-size:1.8rem}.delivery-progress-copy p{margin:0;color:#688092;font-size:.58rem}.delivery-progress-track{height:.75rem;overflow:hidden;border-radius:99rem;background:#e9f1f5;box-shadow:inset 0 1px 2px #cfdde6}.delivery-progress-track span{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#13a36f,#42c895);transition:width .3s ease}.delivery-overview-note{display:grid;gap:.2rem;border-right:1px solid #e1eaf0;padding-right:1rem}.delivery-overview-note b{color:#294f69;font-size:.66rem}.delivery-overview-note span{color:#728797;font-size:.56rem;line-height:1.7}.dispatch-kpi-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:.7rem}.dispatch-kpi{display:flex;align-items:center;gap:.7rem;border:1px solid #dce8ef;border-radius:.9rem;background:#fff;padding:.85rem;box-shadow:0 14px 34px -32px #123f61}.kpi-icon{display:grid;width:2rem;height:2rem;flex:0 0 auto;place-items:center;border-radius:.65rem;background:#eaf2f7;color:#44657a;font-weight:900}.dispatch-kpi>div{min-width:0}.dispatch-kpi small,.dispatch-kpi p{display:block;margin:0;color:#778b99;font-size:.53rem}.dispatch-kpi strong{display:block;margin:.08rem 0;color:#183f5c;font-size:1.22rem}.kpi-success .kpi-icon{background:#dcfce7;color:#16734c}.kpi-info .kpi-icon{background:#e0f2fe;color:#0878a8}.kpi-danger .kpi-icon{background:#fee2e2;color:#a51d35}.kpi-view .kpi-icon{background:#ede9fe;color:#6d3fc0}.kpi-reply .kpi-icon{background:#fef3c7;color:#96600d}.dispatch-recipient-report{overflow:hidden}.dispatch-detail-table{border-collapse:separate;border-spacing:0;width:100%}.dispatch-detail-table thead th{position:sticky;top:0;z-index:2;background:#f5f9fc;color:#526c80;font-size:.56rem}.dispatch-detail-table tbody tr{transition:background .15s ease}.dispatch-detail-table tbody tr:hover{background:#f9fcfe}.dispatch-detail-table td{vertical-align:top;padding:.9rem .7rem;border-bottom:1px solid #e8eff3}.recipient-cell{display:flex;align-items:center;gap:.55rem;min-width:9rem}.recipient-avatar{display:grid;width:2rem;height:2rem;flex:0 0 auto;place-items:center;border-radius:.7rem;background:linear-gradient(145deg,#dff4fb,#bfe8f5);color:#0875a3;font-weight:900}.recipient-cell div{display:grid;gap:.17rem}.recipient-cell strong{color:#1e4866;font-size:.63rem}.recipient-cell small{color:#738896;font-size:.55rem}.ticket-reference{display:grid;gap:.22rem;text-decoration:none}.ticket-reference strong{color:#176993;font-size:.6rem}.ticket-reference span{color:#7b8d99;font-size:.52rem}.dispatch-sms-state{min-width:18rem}.sms-state-card{display:flex;align-items:flex-start;gap:.55rem;border:1px solid #dfe9ef;border-radius:.75rem;background:#f8fbfd;padding:.65rem}.sms-state-icon{display:grid;width:1.65rem;height:1.65rem;flex:0 0 auto;place-items:center;border-radius:.55rem;background:#e5eef4;color:#3f6075;font-weight:900}.sms-state-card>div{display:grid;gap:.18rem}.sms-state-card strong{color:#254c68;font-size:.61rem}.sms-state-card p,.sms-state-card small{margin:0;color:#718694;font-size:.53rem;line-height:1.65}.tone-success{border-color:#bcebd3;background:#f2fcf7}.tone-success .sms-state-icon{background:#d6f7e6;color:#17734d}.tone-warning{border-color:#f2d7a0;background:#fffaf0}.tone-warning .sms-state-icon{background:#feefc9;color:#93600c}.tone-danger{border-color:#f3c7cd;backgroundLine truncated
+@media(max-width:1100px){.dispatch-kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.delivery-overview{grid-template-columns:auto 1fr}.delivery-overview-note{grid-column:1/-1;border-top:1px solid #e5edf2;border-right:0;padding: .7rem 0 0}}
+@media(max-width:760px){.dispatch-report-hero{display:grid}.dispatch-report-title h1{font-size:1.15rem}.dispatch-head-actions{display:grid}.dispatch-kpi-grid{display:flex;overflow-x:auto;padding-bottom:.25rem}.dispatch-kpi{min-width:10.5rem}.delivery-overview{grid-template-columns:1fr}.delivery-progress-copy{min-width:0}.dispatch-detail-table thead{display:none}.dispatch-detail-table,.dispatch-detail-table tbody,.dispatch-detail-table tr,.dispatch-detail-table td{display:block;width:100%}.dispatch-detail-table tr{border-bottom:8px solid #edf3f6}.dispatch-detail-table td{display:grid;grid-template-columns:6.5rem 1fr;gap:.6rem;border-bottom:1px solid #edf2f5}.dispatch-detail-table td:before{content:attr(data-label);color:#8799a5;font-size:.52rem;font-weight:900}.dispatch-sms-state{min-width:0}.dispatch-detail-table td>*{min-width:0}}
+
+/* Readable report typography and a compact delivery summary. */
+.operations-dispatch-detail{font-size:1rem}.operations-dispatch-detail .eyebrow,.operations-dispatch-detail .panel-index{font-size:.72rem}.operations-dispatch-detail .report-status{font-size:.72rem}.operations-dispatch-detail .dispatch-meta-list span{gap:.45rem;font-size:.76rem}.operations-dispatch-detail .dispatch-original-message header>span,.operations-dispatch-detail .dispatch-original-message footer{font-size:.72rem}.operations-dispatch-detail .dispatch-original-message blockquote{font-size:.86rem}.operations-dispatch-detail .delivery-overview{display:grid;grid-template-columns:minmax(0,1fr) minmax(12rem,.42fr);gap:.7rem 1rem;padding:.75rem 1rem}.operations-dispatch-detail .delivery-progress-copy{display:flex;align-items:center;justify-content:space-between;gap:1rem;min-width:0}.operations-dispatch-detail .delivery-progress-copy>div{display:flex;align-items:center;gap:.55rem}.operations-dispatch-detail .delivery-progress-copy strong{display:inline;margin:0;font-size:1rem}.operations-dispatch-detail .delivery-progress-copy p{font-size:.74rem}.operations-dispatch-detail .delivery-progress-track{grid-column:1;height:.42rem}.operations-dispatch-detail .delivery-overview-note{grid-column:2;grid-row:1/3;align-content:center;border-right:1px solid #e1eaf0;padding-right:1rem}.operations-dispatch-detail .delivery-overview-note b{font-size:.78rem}.operations-dispatch-detail .delivery-overview-note span{font-size:.7rem}.operations-dispatch-detail .dispatch-kpi small,.operations-dispatch-detail .dispatch-kpi p{font-size:.7rem;line-height:1.65}.operations-dispatch-detail .dispatch-detail-table thead th{font-size:.72rem}.operations-dispatch-detail .recipient-cell strong,.operations-dispatch-detail .ticket-reference strong,.operations-dispatch-detail .sms-state-card strong{font-size:.78rem}.operations-dispatch-detail .recipient-cell small,.operations-dispatch-detail .ticket-reference span,.operations-dispatch-detail .sms-state-card p,.operations-dispatch-detail .sms-state-card small{font-size:.7rem}.operations-dispatch-detail .sms-technical-details,.operations-dispatch-detail .sms-error-panel,.operations-dispatch-detail .ticket-state-pill,.operations-dispatch-detail .engagement-state strong,.operations-dispatch-detail .recipient-reply p{font-size:.72rem}.operations-dispatch-detail .engagement-state small,.operations-dispatch-detail .recipient-reply small,.operations-dispatch-detail .no-reply-state{font-size:.7rem}
+@media(max-width:1100px){.operations-dispatch-detail .delivery-overview{grid-template-columns:1fr}.operations-dispatch-detail .delivery-progress-track{grid-column:1}.operations-dispatch-detail .delivery-overview-note{grid-column:1;grid-row:auto;border-top:1px solid #e5edf2;border-right:0;padding:.65rem 0 0}}
+@media(max-width:760px){.operations-dispatch-detail .delivery-progress-copy{align-items:flex-start;flex-direction:column;gap:.35rem}.operations-dispatch-detail .dispatch-detail-table td:before{font-size:.66rem}}
+
+/* Shared attachments for isolated group dispatches. */
+.dispatch-attachment-picker{display:grid;gap:.8rem;margin:0 1rem 1rem;border:1px dashed #8fb7d1;border-radius:.9rem;background:linear-gradient(145deg,#f8fcff,#f2f9fd);padding:1rem}.dispatch-attachment-picker .attachment-picker-copy{display:flex;align-items:center;gap:.75rem}.dispatch-attachment-picker .attachment-icon{display:grid;width:2.45rem;height:2.45rem;flex:none;place-items:center;border-radius:.72rem;background:#dff2ff;color:#1977ce;font-size:1.2rem;font-weight:900}.dispatch-attachment-picker b,.dispatch-attachment-picker small{display:block}.dispatch-attachment-picker b{color:#173f60;font-size:.78rem}.dispatch-attachment-picker .attachment-picker-copy small{margin-top:.15rem;color:#647d91;font-size:.65rem;line-height:1.7}.dispatch-attachment-picker .media-picker-actions{margin:0}.dispatch-attachment-picker .file-preview{margin-top:0}.dispatch-attachment-picker .file-preview:empty{display:none}.dispatch-attachment-picker .file-chip{box-shadow:0 10px 25px -22px #08376b}.dispatch-attachment-picker .compression-note{color:#688095;font-size:.62rem;line-height:1.7}
+@media(max-width:700px){.dispatch-attachment-picker{margin:.8rem;padding:.8rem}.dispatch-attachment-picker .media-picker-actions{display:grid;grid-template-columns:1fr}.dispatch-attachment-picker .media-picker-button{justify-content:center}}