voip announcement

apps/notifications/services.py

@@ -1,10 +1,22 @@
 from datetime import timedelta
 from uuid import uuid4
 from django.utils import timezone
-from .models import NotificationJob,NotificationPolicy
+from apps.core.models import VoipConfiguration
+from .models import AnnouncementJob,NotificationJob,NotificationPolicy
 def enqueue(channel,event_type,ticket,dedupe_key,payload=None,customer=None,staff_user=None):
     return NotificationJob.objects.get_or_create(dedupe_key=dedupe_key,defaults={"channel":channel,"event_type":event_type,"ticket":ticket,"payload":payload or {},"customer":customer,"staff_user":staff_user,"next_attempt_at":timezone.now()})[0]
 
+def schedule_announcement(message):
+    """The ticket transaction also commits this one-message reminder."""
+    delay = VoipConfiguration.load().announcement_delay_minutes
+    return AnnouncementJob.objects.get_or_create(
+        message=message,
+        defaults={
+            "next_attempt_at": message.created_at + timedelta(minutes=delay),
+            "idempotency_key": f"staff-message-{message.public_id.hex}",
+        },
+    )[0]
+
 def enqueue_unit_supervisor_ticket_sms(ticket):
     """Queue one concise new-ticket SMS for each configured unit supervisor."""
     unit = ticket.owning_unit