voip announcement

apps/tickets/services.py

@@ -7,7 +7,7 @@ from apps.attachments.services import save_attachments
 from apps.core.persian_text import normalize_persian_text
 from apps.messaging.models import Message,MessageMention
 from apps.notifications.models import NotificationJob
-from apps.notifications.services import cancel_staff_reply_sms,enqueue,enqueue_unit_supervisor_ticket_sms,schedule_customer_reply_bale,schedule_staff_reply_sms
+from apps.notifications.services import cancel_staff_reply_sms,enqueue,enqueue_unit_supervisor_ticket_sms,schedule_announcement,schedule_customer_reply_bale,schedule_staff_reply_sms
 from .models import GroupDispatch,SLAConfig,Ticket,TicketAccessGrant,TicketEvent
 from .policies import DispatchPolicy, TicketPolicy
 
@@ -37,6 +37,7 @@ def create_ticket(*,customer,category,subject,selected_expert=None,body="",files
     ticket.full_clean(); ticket.save(); ticket.tags.set(tags); message=Message.objects.create(ticket=ticket,author=actor,body=body); save_attachments(message,files,actor); TicketEvent.objects.create(ticket=ticket,event_type=TicketEvent.Type.CREATED,actor=actor,metadata={"staff_initiated":staff_initiated,"group_dispatch_id":group_dispatch.pk if group_dispatch else None,"unit_id":owning_unit.pk if owning_unit else None})
     if staff_initiated:
         enqueue(NotificationJob.Channel.SMS,"STAFF_TICKET_CREATED",ticket,f"ticket:{ticket.pk}:staff-created",customer=customer)
+        schedule_announcement(message)
     else:
         enqueue(NotificationJob.Channel.SMS,"CUSTOMER_TICKET_CREATED",ticket,f"ticket:{ticket.pk}:customer-created",customer=customer)
         if owning_unit and owning_unit.bale_chat_id:
@@ -214,6 +215,7 @@ def reply_ticket(*,ticket_id,user,body="",files=(),internal=False,mentioned_user
             ticket.last_staff_message_at=now; ticket.status=Ticket.Status.WAITING_CUSTOMER
             if not ticket.first_response_at: ticket.first_response_at=now
             schedule_staff_reply_sms(ticket,msg)
+            schedule_announcement(msg)
     ticket.save(); return msg
 
 @transaction.atomic