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apps/notifications/migrations/0001_initial.py

@@ -0,0 +1,37 @@
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('tickets', '0001_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='NotificationJob',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('channel', models.CharField(choices=[('SMS', 'پیامک'), ('BALE', 'بله')], max_length=10)),
+                ('event_type', models.CharField(max_length=50)),
+                ('payload', models.JSONField(default=dict)),
+                ('status', models.CharField(choices=[('PENDING', 'در صف'), ('PROCESSING', 'در حال ارسال'), ('SENT', 'ارسال\u200cشده'), ('FAILED', 'ناموفق')], db_index=True, default='PENDING', max_length=15)),
+                ('attempts', models.PositiveSmallIntegerField(default=0)),
+                ('next_attempt_at', models.DateTimeField(db_index=True)),
+                ('last_error', models.TextField(blank=True)),
+                ('dedupe_key', models.CharField(max_length=200, unique=True)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('sent_at', models.DateTimeField(blank=True, null=True)),
+                ('customer', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='customer_notifications', to=settings.AUTH_USER_MODEL)),
+                ('staff_user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='staff_notifications', to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='tickets.ticket')),
+            ],
+        ),
+    ]

apps/notifications/migrations/0002_smstemplate.py

@@ -0,0 +1,40 @@
+# Generated by Django 5.1.1 on 2026-09-07 04:56
+
+import apps.core.models
+from django.db import migrations, models
+
+TAGS=["magic_link","first_name","last_name","ticket_number","subject","province","city","expert_name"]
+DEFAULTS={
+    "CUSTOMER_TICKET_CREATED":("ثبت تیکت توسط مشتری","{first_name} عزیز، از ثبت درخواست شما متشکریم. تیکت {ticket_number} با موفقیت ثبت شد.\nمشاهده و پیگیری: {magic_link}\nپس از بررسی و پاسخ کارشناس، از طریق پیامک به شما اطلاع خواهیم داد.\nلوله گستر گلپایگان"),
+    "STAFF_TICKET_CREATED":("ثبت تیکت توسط کارشناس","{first_name} عزیز، تیکت {ticket_number} با موضوع «{subject}» توسط واحد فروش برای شما ثبت شد.\nمشاهده و پاسخ: {magic_link}\nلوله گستر گلپایگان"),
+    "STAFF_REPLY":("پاسخ کارشناس","{first_name} عزیز، پاسخ جدیدی برای تیکت {ticket_number} ثبت شد.\nمشاهده پاسخ: {magic_link}\nلوله گستر گلپایگان"),
+}
+def seed_sms_templates(apps,schema_editor):
+    model=apps.get_model("notifications","SMSTemplate")
+    for event,(title,body) in DEFAULTS.items(): model.objects.get_or_create(event_type=event,defaults={"title":title,"body":body,"allowed_tags":TAGS})
+def remove_sms_templates(apps,schema_editor):
+    apps.get_model("notifications","SMSTemplate").objects.filter(event_type__in=DEFAULTS).delete()
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='SMSTemplate',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('event_type', models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50, unique=True)),
+                ('title', models.CharField(max_length=120)),
+                ('body', models.TextField(help_text='تگ\u200cها را مانند {magic_link} در متن قرار دهید.')),
+                ('allowed_tags', models.JSONField(blank=True, default=list)),
+                ('is_active', models.BooleanField(default=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+            ],
+            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
+        ),
+        migrations.RunPython(seed_sms_templates,remove_sms_templates),
+    ]

apps/notifications/migrations/0003_notificationpolicy_notificationjob_status.py

@@ -0,0 +1,31 @@
+from django.db import migrations, models
+
+
+def seed_policy(apps, schema_editor):
+    apps.get_model("notifications", "NotificationPolicy").objects.get_or_create(
+        key="STAFF_REPLY_SMS",
+        defaults={"quiet_period_seconds": 300, "is_active": True},
+    )
+
+
+class Migration(migrations.Migration):
+    dependencies = [("notifications", "0002_smstemplate")]
+    operations = [
+        migrations.CreateModel(
+            name="NotificationPolicy",
+            fields=[
+                ("id", models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name="ID")),
+                ("key", models.CharField(choices=[("STAFF_REPLY_SMS", "پیامک پاسخ کارشناس")], max_length=50, unique=True)),
+                ("quiet_period_seconds", models.PositiveIntegerField(default=300, help_text="پس از آخرین فعالیت تیکت، چند ثانیه برای ادامه گفت‌وگو صبر شود.")),
+                ("is_active", models.BooleanField(default=True)),
+                ("updated_at", models.DateTimeField(auto_now=True)),
+            ],
+            options={"verbose_name": "سیاست اعلان", "verbose_name_plural": "سیاست‌های اعلان"},
+        ),
+        migrations.AlterField(
+            model_name="notificationjob",
+            name="status",
+            field=models.CharField(choices=[("PENDING", "در صف"), ("PROCESSING", "در حال ارسال"), ("SENT", "ارسال‌شده"), ("FAILED", "ناموفق"), ("CANCELLED", "لغوشده")], db_index=True, default="PENDING", max_length=15),
+        ),
+        migrations.RunPython(seed_policy, migrations.RunPython.noop),
+    ]

apps/notifications/migrations/0004_customer_reply_bale_policy.py

@@ -0,0 +1,27 @@
+from django.db import migrations, models
+
+
+def seed_policy(apps, schema_editor):
+    apps.get_model("notifications", "NotificationPolicy").objects.get_or_create(
+        key="CUSTOMER_REPLY_BALE",
+        defaults={"quiet_period_seconds": 600, "is_active": True},
+    )
+
+
+class Migration(migrations.Migration):
+    dependencies = [("notifications", "0003_notificationpolicy_notificationjob_status")]
+    operations = [
+        migrations.AlterField(
+            model_name="notificationpolicy",
+            name="key",
+            field=models.CharField(
+                choices=[
+                    ("STAFF_REPLY_SMS", "پیامک پاسخ کارشناس"),
+                    ("CUSTOMER_REPLY_BALE", "اعلان پاسخ مشتری در بله"),
+                ],
+                max_length=50,
+                unique=True,
+            ),
+        ),
+        migrations.RunPython(seed_policy, migrations.RunPython.noop),
+    ]

apps/notifications/migrations/0005_smstemplate_unit_alter_smstemplate_event_type_and_more.py

@@ -0,0 +1,33 @@
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0004_customer_reply_bale_policy'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='smstemplate',
+            name='unit',
+            field=models.ForeignKey(blank=True, help_text='خالی یعنی الگوی عمومی و fallback.', null=True, on_delete=django.db.models.deletion.CASCADE, related_name='sms_templates', to='staff.organizationalunit'),
+        ),
+        migrations.AlterField(
+            model_name='smstemplate',
+            name='event_type',
+            field=models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50),
+        ),
+        migrations.AddConstraint(
+            model_name='smstemplate',
+            constraint=models.UniqueConstraint(fields=('unit', 'event_type'), name='unique_sms_template_per_unit'),
+        ),
+        migrations.AddConstraint(
+            model_name='smstemplate',
+            constraint=models.UniqueConstraint(condition=models.Q(('unit__isnull', True)), fields=('event_type',), name='unique_global_sms_template_event'),
+        ),
+    ]

apps/notifications/migrations/0006_alter_smstemplate_allowed_tags.py

@@ -0,0 +1,29 @@
+# Generated by Django 5.1.1 on 2026-09-08 10:05
+
+import apps.notifications.models
+from django.db import migrations, models
+
+TAGS = ["magic_link", "first_name", "last_name", "recipient_name", "unit_name", "company_name", "ticket_number", "subject", "province", "city", "expert_name"]
+
+
+def add_supported_tags(apps, schema_editor):
+    template_model = apps.get_model("notifications", "SMSTemplate")
+    for template in template_model.objects.all().iterator():
+        template.allowed_tags = list(dict.fromkeys([*template.allowed_tags, *TAGS]))
+        template.save(update_fields=["allowed_tags"])
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0005_smstemplate_unit_alter_smstemplate_event_type_and_more'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='smstemplate',
+            name='allowed_tags',
+            field=models.JSONField(blank=True, default=apps.notifications.models.sms_template_tags),
+        ),
+        migrations.RunPython(add_supported_tags, migrations.RunPython.noop),
+    ]

apps/notifications/migrations/0007_notificationjob_notif_due_idx_and_more.py

@@ -0,0 +1,24 @@
+# Generated by Django 5.1.1 on 2026-09-08 15:32
+
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0006_alter_smstemplate_allowed_tags'),
+        ('tickets', '0006_assign_legacy_contacts_to_sales'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.AddIndex(
+            model_name='notificationjob',
+            index=models.Index(fields=['status', 'next_attempt_at'], name='notif_due_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='notificationjob',
+            index=models.Index(fields=['ticket', 'channel', 'status'], name='notif_ticket_chan_idx'),
+        ),
+    ]

apps/notifications/migrations/0008_notificationjob_provider_message_id.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.1 on 2026-09-08 15:40
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0007_notificationjob_notif_due_idx_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='notificationjob',
+            name='provider_message_id',
+            field=models.CharField(blank=True, max_length=500),
+        ),
+    ]

apps/notifications/migrations/0009_ensure_global_sms_templates.py

@@ -0,0 +1,20 @@
+from django.db import migrations
+
+
+DEFAULTS = {
+    "CUSTOMER_TICKET_CREATED": ("ثبت تیکت توسط مشتری", "{first_name} عزیز، تیکت {ticket_number} ثبت شد.\nمشاهده و پیگیری: {magic_link}\nلوله گستر گلپایگان"),
+    "STAFF_TICKET_CREATED": ("ثبت تیکت توسط کارشناس", "{first_name} عزیز، تیکت {ticket_number} با موضوع «{subject}» برای شما ثبت شد.\nمشاهده و پاسخ: {magic_link}\nلوله گستر گلپایگان"),
+    "STAFF_REPLY": ("پاسخ کارشناس", "{first_name} عزیز، پاسخ جدیدی برای تیکت {ticket_number} ثبت شد.\nمشاهده پاسخ: {magic_link}\nلوله گستر گلپایگان"),
+}
+TAGS = ["magic_link", "first_name", "last_name", "recipient_name", "unit_name", "company_name", "ticket_number", "subject", "province", "city", "expert_name"]
+
+
+def ensure_defaults(apps, schema_editor):
+    model = apps.get_model("notifications", "SMSTemplate")
+    for event_type, (title, body) in DEFAULTS.items():
+        model.objects.get_or_create(unit=None, event_type=event_type, defaults={"title": title, "body": body, "allowed_tags": TAGS, "is_active": True})
+
+
+class Migration(migrations.Migration):
+    dependencies = [("notifications", "0008_notificationjob_provider_message_id")]
+    operations = [migrations.RunPython(ensure_defaults, migrations.RunPython.noop)]