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apps/staff/admin.py

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+from django.contrib import admin
+from django.utils.html import format_html
+from django.urls import reverse
+from .forms import StaffProfileAdminForm
+from .models import OrganizationalUnit, StaffProfile, UnitMembership
+
+
+class UnitMembershipInline(admin.TabularInline):
+    model = UnitMembership
+    extra = 0
+    filter_horizontal = ("permissions",)
+
+
+@admin.register(OrganizationalUnit)
+class OrganizationalUnitAdmin(admin.ModelAdmin):
+    list_display = ("name", "slug", "sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active", "updated_at")
+    list_filter = ("show_in_customer_form", "accepts_external_tickets", "is_active")
+    search_fields = ("name", "slug")
+    list_editable = ("sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active")
+    filter_horizontal = ("permissions",)
+    inlines = (UnitMembershipInline,)
+
+
+@admin.register(UnitMembership)
+class UnitMembershipAdmin(admin.ModelAdmin):
+    list_display = ("user", "unit", "ticket_scope", "is_primary", "is_active")
+    list_filter = ("unit", "ticket_scope", "is_primary", "is_active")
+    search_fields = ("user__username", "user__mobile", "unit__name")
+    filter_horizontal = ("permissions",)
+
+@admin.register(StaffProfile)
+class StaffProfileAdmin(admin.ModelAdmin):
+    form = StaffProfileAdminForm
+    list_display = ("display_name", "primary_unit", "role", "sort_order", "job_title", "mobile", "is_active", "is_customer_selectable")
+    list_editable = ("sort_order",)
+    list_filter = ("primary_unit", "role", "is_active", "is_customer_selectable", "bale_notifications_enabled")
+    search_fields = ("first_name", "last_name", "display_name", "mobile", "user__username")
+    fieldsets = (
+        ("حساب کاربری", {"fields": ("user",)}),
+        ("مشخصات کارشناس", {"fields": ("primary_unit", "role", "first_name", "last_name", "display_name", "job_title", "avatar_preview", "avatar", "mobile")}),
+        ("اطلاع‌رسانی", {"fields": ("bale_chat_id", "bale_notifications_enabled")}),
+        ("نمایش و دسترسی", {"fields": ("is_customer_selectable", "sort_order", "is_active")}),
+    )
+    readonly_fields = ("avatar_preview",)
+
+    @admin.display(description="تصویر فعلی")
+    def avatar_preview(self, obj):
+        if not obj or not obj.pk or not obj.avatar:
+            return "تصویری ثبت نشده است."
+        url = reverse("staff_tickets:expert_avatar", args=[obj.user.public_id])
+        return format_html('<img src="{}?v={}" alt="تصویر کارشناس" style="width:96px;height:96px;border-radius:16px;object-fit:cover;border:1px solid #ccd8e5">', url, obj.updated_at.timestamp())