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tests/e2e/test_public_ticket_workflows_e2e.py

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+import io
+
+import pytest
+from django.core.management import call_command
+from playwright.sync_api import expect
+
+from apps.accounts.models import User
+from apps.customers.models import CustomerProfile
+from apps.staff.models import OrganizationalUnit, StaffProfile
+from apps.tickets.models import Ticket, TicketCategory
+from tests.e2e.pages.auth import AuthenticationPage
+from tests.e2e.pages.tickets import PublicTicketCreatePage
+
+
+pytestmark = [pytest.mark.e2e, pytest.mark.django_db(transaction=True)]
+PASSWORD = "E2e-public-workflow-2026"
+
+
+def image_file(name, image_format, color):
+    pillow = pytest.importorskip("PIL.Image")
+    stream = io.BytesIO()
+    pillow.new("RGB", (8, 8), color).save(stream, format=image_format)
+    return {
+        "name": name,
+        "mimeType": "image/jpeg" if image_format == "JPEG" else "image/png",
+        "buffer": stream.getvalue(),
+    }
+
+
+def pdf_file(name, marker="one"):
+    return {
+        "name": name,
+        "mimeType": "application/pdf",
+        "buffer": (
+            "%PDF-1.4\n1 0 obj<</Type/Catalog/Pages 2 0 R>>endobj\n"
+            "2 0 obj<</Type/Pages/Count 0/Kids[]>>endobj\n"
+            f"% {marker}\n%%EOF\n"
+        ).encode(),
+    }
+
+
+@pytest.fixture
+def public_workflow(settings, tmp_path):
+    settings.MEDIA_ROOT = tmp_path
+    call_command("bootstrap")
+    customer = User.objects.create_user(
+        username="e2e-public-workflow",
+        mobile="09120008301",
+        password=PASSWORD,
+        account_type=User.AccountType.CUSTOMER,
+    )
+    CustomerProfile.objects.create(user=customer, first_name="مشتری", last_name="مرورگر")
+    units = {
+        slug: OrganizationalUnit.objects.get(slug=slug)
+        for slug in ("sales", "warehouse-loading", "finance")
+    }
+    categories = {
+        "sales_general": TicketCategory.objects.get(slug="sales-general"),
+        "sales_secondary": TicketCategory.objects.create(
+            unit=units["sales"],
+            title="شرایط فروش E2E",
+            slug="sales-secondary-e2e",
+            is_active=True,
+            show_in_customer_form=True,
+        ),
+        "warehouse": TicketCategory.objects.get(slug="warehouse-loading-general"),
+        "finance": TicketCategory.objects.get(slug="finance-general"),
+    }
+    return customer, units, categories
+
+
+def open_form(page, live_server, customer):
+    AuthenticationPage(page, live_server.url).login_customer(customer, PASSWORD)
+    form = PublicTicketCreatePage(page, live_server.url)
+    form.open()
+    return form
+
+
+def assert_ticket_record(subject, *, unit, category, expert_name, attachment_names=()):
+    ticket = Ticket.objects.select_related("selected_expert__staff_profile").get(subject=subject)
+    assert ticket.owning_unit == unit
+    assert ticket.assigned_unit == unit
+    assert ticket.category == category
+    actual_expert = ticket.selected_expert.staff_profile.display_name if ticket.selected_expert_id else "صف عمومی"
+    assert actual_expert == expert_name
+    attachments = ticket.ticket_messages.get().attachments.order_by("original_name")
+    assert set(attachments.values_list("original_name", flat=True)) == set(attachment_names)
+
+
+def assert_final_ticket_ui(page, *, category, expert_name, attachment_names=()):
+    expect(page.locator("#ticket-info")).to_contain_text(category.title)
+    expect(page.locator("#ticket-info")).to_contain_text(expert_name)
+    for name in attachment_names:
+        expect(page.locator("[data-conversation]")).to_contain_text(name)
+
+
+def test_e2e_07_sales_general_queue_creates_verifiable_ticket(live_server, browser_page, public_workflow):
+    customer, units, categories = public_workflow
+    subject = "ثبت واقعی در صف عمومی فروش E2E"
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        form.select_general_queue()
+        form.submit(subject=subject, body="شرح کامل تیکت بدون پیوست")
+        assert_final_ticket_ui(page, category=categories["sales_general"], expert_name="صف عمومی")
+    assert_ticket_record(
+        subject, unit=units["sales"], category=categories["sales_general"], expert_name="صف عمومی"
+    )
+
+
+def test_e2e_08_repeated_staff_changes_store_only_last_choice(live_server, browser_page, public_workflow):
+    customer, units, categories = public_workflow
+    subject = "آخرین کارشناس انتخابی E2E"
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        for name in ("کیمیا غفاری", "زهرا جمالی", "مریم فتوت", "زهرا جمالی"):
+            form.select_expert(name)
+        form.submit(subject=subject, body="تغییر چندباره کارشناس")
+        assert_final_ticket_ui(page, category=categories["sales_general"], expert_name="زهرا جمالی")
+    assert_ticket_record(
+        subject, unit=units["sales"], category=categories["sales_general"], expert_name="زهرا جمالی"
+    )
+
+
+def test_e2e_subject_stays_empty_for_manual_and_search_routing_until_user_types(
+    live_server, browser_page, public_workflow
+):
+    customer, units, categories = public_workflow
+    subject = "موضوع کاملاً دستی E2E"
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        subject_input = page.locator("[data-ticket-subject]")
+        unit_box = form.unit.bounding_box()
+        category_box = form.category.bounding_box()
+        assert unit_box and category_box
+        assert abs(unit_box["y"] - category_box["y"]) < 2
+        assert unit_box["x"] + unit_box["width"] <= category_box["x"] or category_box["x"] + category_box["width"] <= unit_box["x"]
+        expect(subject_input).to_have_value("")
+        expect(subject_input).to_have_attribute("required", "")
+        form.select_unit(units["finance"].pk)
+        form.select_category(categories["finance"].pk)
+        expect(subject_input).to_have_value("")
+        form.select_search_result("عمومی فروش", "عمومی فروش")
+        expect(form.unit).to_have_value(str(units["sales"].pk))
+        expect(subject_input).to_have_value("")
+        subject_input.fill(subject)
+        form.select_unit(units["finance"].pk)
+        expect(subject_input).to_have_value(subject)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        form.select_general_queue()
+        form.submit(subject=subject, body="موضوع فقط توسط کاربر وارد شده است")
+        assert_final_ticket_ui(page, category=categories["sales_general"], expert_name="صف عمومی")
+    assert_ticket_record(
+        subject, unit=units["sales"], category=categories["sales_general"], expert_name="صف عمومی"
+    )
+
+
+def test_e2e_experts_follow_configured_numeric_order(live_server, browser_page, public_workflow):
+    customer, units, _ = public_workflow
+    configured = {
+        "زهرا جمالی": 10,
+        "مریم فتوت": 20,
+        "کیمیا غفاری": 30,
+        "مرتضی سخائی فرد": 40,
+    }
+    for name, order in configured.items():
+        StaffProfile.objects.filter(primary_unit=units["sales"], display_name=name).update(sort_order=order)
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        names = form.expert_picker.locator(
+            "label.expert-card:not([data-general-queue]) strong"
+        ).all_text_contents()
+        assert names == ["زهرا جمالی", "مریم فتوت", "کیمیا غفاری", "مرتضی سخائی فرد"]
+
+
+@pytest.mark.parametrize(
+    "suffix,images,documents,expected",
+    [
+        ("jpg", [image_file("photo.jpg", "JPEG", "red")], [], ["photo.jpg"]),
+        ("pdf", [], [pdf_file("document.pdf")], ["document.pdf"]),
+        (
+            "mixed",
+            [image_file("first.jpg", "JPEG", "blue"), image_file("second.png", "PNG", "green")],
+            [pdf_file("combined.pdf")],
+            ["first.jpg", "second.png", "combined.pdf"],
+        ),
+        (
+            "multi-file",
+            [],
+            [pdf_file("first.pdf", "first"), pdf_file("second.pdf", "second")],
+            ["first.pdf", "second.pdf"],
+        ),
+    ],
+)
+def test_e2e_09_10_11_attachment_variants_are_saved_and_rendered(
+    live_server, browser_page, public_workflow, suffix, images, documents, expected
+):
+    customer, units, categories = public_workflow
+    subject = f"پیوست واقعی {suffix} E2E"
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        form.select_general_queue()
+        if images:
+            form.upload_gallery(images)
+        if documents:
+            form.upload_documents(documents, total_count=len(images) + len(documents))
+        form.submit(subject=subject, body="بررسی ذخیره و نمایش تمام پیوست‌ها")
+        assert_final_ticket_ui(
+            page, category=categories["sales_general"], expert_name="صف عمومی", attachment_names=expected
+        )
+    assert_ticket_record(
+        subject,
+        unit=units["sales"],
+        category=categories["sales_general"],
+        expert_name="صف عمومی",
+        attachment_names=expected,
+    )
+
+
+def test_e2e_11_removed_attachment_is_not_submitted(live_server, browser_page, public_workflow):
+    customer, units, categories = public_workflow
+    subject = "حذف پیوست پیش از ثبت E2E"
+    keep = image_file("keep.png", "PNG", "yellow")
+    remove = pdf_file("remove.pdf")
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        form.upload_gallery([keep])
+        form.upload_documents([remove], total_count=2)
+        form.remove_attachment("remove.pdf")
+        form.submit(subject=subject, body="فقط تصویر باید ذخیره شود")
+        assert_final_ticket_ui(
+            page, category=categories["sales_general"], expert_name="صف عمومی", attachment_names=["keep.png"]
+        )
+    assert_ticket_record(
+        subject,
+        unit=units["sales"],
+        category=categories["sales_general"],
+        expert_name="صف عمومی",
+        attachment_names=["keep.png"],
+    )
+
+
+def test_e2e_12_sequential_unit_staff_category_and_attachment_state(live_server, browser_page, public_workflow):
+    customer, units, categories = public_workflow
+    subject = "مدیریت وضعیت متوالی فرم E2E"
+    image_one = image_file("state-one.jpg", "JPEG", "purple")
+    image_two = image_file("state-two.png", "PNG", "orange")
+    removed_pdf = pdf_file("state-remove.pdf")
+    with browser_page() as page:
+        form = open_form(page, live_server, customer)
+        form.select_unit(units["sales"].pk)
+        form.select_expert("کیمیا غفاری")
+        form.select_category(categories["sales_secondary"].pk)
+        form.upload_gallery([image_one])
+        form.upload_documents([removed_pdf], total_count=2)
+        form.select_unit(units["finance"].pk)
+        expect(form.expert_picker).not_to_contain_text("کیمیا غفاری")
+        expect(form.queue).to_contain_text("صف عمومی مالی / حسابداری")
+        form.select_category(categories["finance"].pk)
+        form.select_unit(units["sales"].pk)
+        form.select_category(categories["sales_general"].pk)
+        form.select_expert("کیمیا غفاری")
+        form.select_expert("زهرا جمالی")
+        form.select_expert("کیمیا غفاری")
+        form.remove_attachment("state-remove.pdf")
+        form.upload_gallery([image_two], total_count=2)
+        expect(form.file_preview.locator(".file-chip")).to_have_count(2)
+        form.submit(subject=subject, body="فرم پس از تغییرات متوالی سالم ماند")
+        assert_final_ticket_ui(
+            page,
+            category=categories["sales_general"],
+            expert_name="کیمیا غفاری",
+            attachment_names=["state-one.jpg", "state-two.png"],
+        )
+    assert_ticket_record(
+        subject,
+        unit=units["sales"],
+        category=categories["sales_general"],
+        expert_name="کیمیا غفاری",
+        attachment_names=["state-one.jpg", "state-two.png"],
+    )