some improve for sms delivery
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@@ -28,7 +28,7 @@ def customer_reply_bale_policy():
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return NotificationPolicy.objects.get_or_create(key=NotificationPolicy.Key.CUSTOMER_REPLY_BALE,defaults={"quiet_period_seconds":600})[0]
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def cancel_staff_reply_sms(ticket,reason):
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return NotificationJob.objects.filter(ticket=ticket,channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",status__in=[NotificationJob.Status.PENDING,NotificationJob.Status.FAILED]).update(status=NotificationJob.Status.CANCELLED,last_error=reason)
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return NotificationJob.objects.filter(ticket=ticket,channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",status__in=[NotificationJob.Status.PENDING,NotificationJob.Status.RETRYING,NotificationJob.Status.FAILED]).update(status=NotificationJob.Status.CANCELLED,last_error=reason)
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def schedule_staff_reply_sms(ticket,message):
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"""Debounce a chat burst into one SMS; caller already locks the ticket."""
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@@ -46,7 +46,7 @@ def schedule_staff_reply_sms(ticket,message):
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return NotificationJob.objects.create(channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",ticket=ticket,customer=ticket.customer,payload=payload,next_attempt_at=due,dedupe_key=f"ticket:{ticket.pk}:staff-reply:{uuid4().hex}"),True
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def cancel_staff_reply_sms_if_read(ticket,customer):
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jobs=NotificationJob.objects.filter(ticket=ticket,customer=customer,channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",status__in=[NotificationJob.Status.PENDING,NotificationJob.Status.FAILED])
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jobs=NotificationJob.objects.filter(ticket=ticket,customer=customer,channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",status__in=[NotificationJob.Status.PENDING,NotificationJob.Status.RETRYING,NotificationJob.Status.FAILED])
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cancelled=0
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for job in jobs:
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message_id=job.payload.get("latest_message_id")
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