import pytest
from django.urls import reverse

from apps.accounts.models import User
from apps.customers.models import CustomerProfile
from apps.staff.models import StaffProfile
from apps.tickets.models import TicketCategory
from apps.tickets.services import create_ticket
from tests.e2e.pages.auth import AuthenticationPage
from tests.e2e.pages.tickets import TicketConversationPage


pytestmark = [pytest.mark.e2e, pytest.mark.django_db(transaction=True)]
PASSWORD = "E2e-safe-password-2026"


def test_customer_sees_chat_guidance_after_two_rapid_messages(live_server, browser_page):
    category = TicketCategory.objects.create(title="فروش E2E", slug="e2e-customer-chat")
    customer = User.objects.create_user(
        username="e2e-customer-chat",
        mobile="09120009001",
        password=PASSWORD,
        account_type=User.AccountType.CUSTOMER,
    )
    CustomerProfile.objects.create(user=customer, first_name="مشتری", last_name="آزمایشی")
    ticket = create_ticket(customer=customer, category=category, subject="تست هشدار مشتری", body="سلام")

    with browser_page() as page:
        AuthenticationPage(page, live_server.url).login_customer(customer, PASSWORD)
        conversation = TicketConversationPage(page, live_server.url)
        conversation.goto(reverse("tickets:detail", args=[ticket.public_id]))
        conversation.expect_guidance_hidden()
        conversation.send_reply("قیمت چنده؟")
        conversation.expect_guidance_visible()
        conversation.dismiss_guidance()
        conversation.send_reply("موجود دارید؟")
        conversation.expect_guidance_visible()
        conversation.dismiss_guidance()


def test_staff_sees_chat_guidance_after_two_rapid_replies(live_server, browser_page):
    category = TicketCategory.objects.create(title="پشتیبانی E2E", slug="e2e-staff-chat")
    customer = User.objects.create_user(
        username="e2e-staff-customer",
        mobile="09120009002",
        password=PASSWORD,
        account_type=User.AccountType.CUSTOMER,
    )
    staff = User.objects.create_user(
        username="e2e-staff-chat",
        mobile="09120009003",
        password=PASSWORD,
        account_type=User.AccountType.STAFF,
    )
    StaffProfile.objects.create(user=staff, display_name="کارشناس E2E")
    ticket = create_ticket(
        customer=customer,
        category=category,
        subject="تست هشدار کارشناس",
        selected_expert=staff,
        body="درخواست مشتری",
    )
    ticket.owner = staff
    ticket.selected_expert = None
    ticket.save(update_fields=["owner", "selected_expert", "updated_at"])

    with browser_page() as page:
        AuthenticationPage(page, live_server.url).login_staff(staff, PASSWORD)
        conversation = TicketConversationPage(page, live_server.url)
        conversation.goto(reverse("staff_tickets:detail", args=[ticket.public_id]))
        conversation.send_reply("پاسخ اول کارشناس")
        conversation.expect_guidance_hidden()
        conversation.send_reply("پاسخ دوم کارشناس")
        conversation.expect_guidance_visible()
        conversation.dismiss_guidance()
        conversation.send_reply("پاسخ سوم کارشناس")
        conversation.expect_guidance_visible()
        conversation.dismiss_guidance()