import pytest
from datetime import timedelta
from pathlib import Path
from django.contrib.auth.models import Permission
from django.urls import reverse
from django.utils import timezone
from apps.accounts.models import User
from apps.staff.models import OrganizationalUnit, StaffProfile
from apps.tickets.models import Ticket, TicketCategory
from apps.tickets.services import create_ticket, claim_ticket, reply_ticket
from apps.messaging.models import Message,MessageReadReceipt
from apps.customers.models import CustomerProfile
from apps.core.persian_text import normalize_persian_text

@pytest.mark.django_db
def test_customer_detail_is_forbidden_to_other_customer(client):
    category = TicketCategory.objects.create(title="قیمت", slug="test-detail-price")
    owner = User.objects.create_user(username="one", mobile="09121111111", account_type="CUSTOMER")
    other = User.objects.create_user(username="two", mobile="09122222222", account_type="CUSTOMER")
    ticket = create_ticket(customer=owner, category=category, subject="استعلام محصول", body="توضیح")
    client.force_login(other)
    assert client.get(reverse("tickets:detail", args=[ticket.public_id])).status_code == 403

@pytest.mark.django_db
def test_locked_public_ticket_only_leaks_metadata(client):
    unit = OrganizationalUnit.objects.create(name="فروش قفل‌شده", slug="locked-sales")
    unit.permissions.add(
        Permission.objects.get(content_type__app_label="tickets", codename="view_ticket")
    )
    category = TicketCategory.objects.create(unit=unit, title="قیمت", slug="test-locked-price")
    customer = User.objects.create_user(username="customer", mobile="09123333333", account_type="CUSTOMER")
    expert = User.objects.create_user(username="expert", mobile="09124444444", account_type="STAFF")
    observer = User.objects.create_user(username="observer", mobile="09125555555", account_type="STAFF")
    StaffProfile.objects.create(user=expert, primary_unit=unit, display_name="کارشناس اول")
    StaffProfile.objects.create(user=observer, primary_unit=unit, display_name="کارشناس دوم")
    for user in (expert, observer):
        for code in ("view_ticket", "claim_ticket"):
            user.user_permissions.add(Permission.objects.get(content_type__app_label="tickets", codename=code))
    ticket = create_ticket(customer=customer, category=category, subject="موضوع قابل مشاهده", body="محتوای محرمانه")
    claim_ticket(ticket.pk, expert)
    client.force_login(observer)
    listing = client.get(reverse("staff_tickets:list"))
    assert normalize_persian_text("موضوع قابل مشاهده") not in listing.content.decode()
    assert "محتوای محرمانه" not in listing.content.decode()
    assert client.get(reverse("staff_tickets:detail", args=[ticket.public_id])).status_code == 403

@pytest.mark.django_db
@pytest.mark.parametrize("tab,label",[("","میز کار"),("new","صف جدید"),("waiting_staff","در انتظار اقدام من"),("mine","تیکت‌های من"),("shared","اشتراک‌ها")])
def test_staff_sidebar_marks_only_current_queue_active(client,tab,label):
    expert=User.objects.create_user(username=f"nav-{tab or 'desk'}",mobile=f"0913{len(tab):07d}",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس ناوبری")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    client.force_login(expert)
    response=client.get(reverse("staff_tickets:list"),{"tab":tab} if tab else {})
    content=response.content.decode()
    assert response.status_code==200
    assert content.count('aria-current="page"')==2  # desktop sidebar + mobile dock
    expected=reverse("staff_tickets:list")+(f"?tab={tab}" if tab else "")
    assert f'class="active" href="{expected}" aria-current="page"' in content
    assert f"<h1>{label}</h1>" in content

@pytest.mark.django_db
def test_staff_filters_keep_selected_values_and_active_tab(client):
    category=TicketCategory.objects.create(title="فروش سازمانی",slug="enterprise-filter")
    expert=User.objects.create_user(username="filter-expert",mobile="09130000009",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس فیلتر")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    client.force_login(expert)
    content=client.get(reverse("staff_tickets:list"),{"tab":"mine","category":category.pk,"owner":expert.pk,"unread":"1"}).content.decode()
    assert f'<input type="hidden" name="tab" value="mine">' in content
    assert f'value="{category.pk}" selected' in content
    assert f'value="{expert.pk}" selected' in content
    assert 'name="unread" value="1" checked' in content

@pytest.mark.django_db
def test_staff_desk_prioritizes_fresh_actionable_activity_and_renders_distinct_statuses(client):
    unit=OrganizationalUnit.objects.create(name="فروش اولویت",slug="priority-sales")
    unit.permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    category=TicketCategory.objects.create(unit=unit,title="پیگیری فروش",slug="staff-priority-order")
    customer=User.objects.create_user(username="priority-customer",mobile="09130000010",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer,first_name="مشتری",last_name="نمونه")
    expert=User.objects.create_user(username="priority-expert",mobile="09130000011",account_type="STAFF")
    StaffProfile.objects.create(user=expert,primary_unit=unit,display_name="کارشناس اولویت")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    waiting_customer=create_ticket(customer=customer,category=category,subject="منتظر پاسخ مشتری",body="شرح اول")
    fresh_customer_reply=create_ticket(customer=customer,category=category,subject="پاسخ تازه مشتری",body="شرح دوم")
    new_ticket=create_ticket(customer=customer,category=category,subject="تیکت تازه ثبت شده",body="شرح سوم")
    older_urgent=create_ticket(customer=customer,category=category,subject="تیکت فوری قدیمی",body="شرح چهارم")
    now=timezone.now()
    type(waiting_customer).objects.filter(pk=waiting_customer.pk).update(status="WAITING_CUSTOMER",last_activity_at=now+timedelta(hours=1))
    type(fresh_customer_reply).objects.filter(pk=fresh_customer_reply.pk).update(status="WAITING_STAFF",last_activity_at=now)
    type(new_ticket).objects.filter(pk=new_ticket.pk).update(status="NEW",last_activity_at=now-timedelta(minutes=1))
    type(older_urgent).objects.filter(pk=older_urgent.pk).update(status="WAITING_STAFF",priority="URGENT",last_activity_at=now-timedelta(days=1))
    client.force_login(expert)
    response=client.get(reverse("staff_tickets:list"))
    content=response.content.decode()
    assert [ticket.pk for ticket in response.context["tickets"][:4]]==[
        fresh_customer_reply.pk,new_ticket.pk,older_urgent.pk,waiting_customer.pk,
    ]
    assert "status-row-waiting_staff" in content and "status-waiting_staff" in content
    assert "status-row-waiting_customer" in content and "status-waiting_customer" in content
    assert "action-required" in content
    assert "جست‌وجو و فیلتر تیکت‌ها" in content

@pytest.mark.django_db
def test_new_ticket_page_has_expert_cards_voice_and_file_preview(client):
    unit=OrganizationalUnit.objects.create(name="فروش نمایش کارشناس",slug="expert-display-sales")
    TicketCategory.objects.create(unit=unit,title="قیمت", slug="test-expert-display-price")
    customer = User.objects.create_user(username="new-customer", mobile="09126666666", account_type="CUSTOMER")
    expert = User.objects.create_user(username="selectable", mobile="09127777777", account_type="STAFF")
    StaffProfile.objects.create(user=expert, primary_unit=unit, display_name="کارشناس نمونه", is_customer_selectable=True)
    client.force_login(customer)
    content = client.get(reverse("tickets:new"),{"unit":unit.pk}).content.decode()
    assert "کارشناس نمونه" in content
    assert "data-ticket-voice-recorder" in content
    assert "data-file-preview" in content
    assert "data-ticket-wizard" in content
    assert "customer-ticket-wizard.js" in content
    assert reverse("tickets:expert_avatar", args=[expert.public_id]) in content


@pytest.mark.django_db
def test_customer_ticket_wizard_keeps_server_validation_and_submitted_values(client):
    unit = OrganizationalUnit.objects.create(name="واحد اعتبارسنجی مرحله‌ای", slug="wizard-validation-unit")
    category = TicketCategory.objects.create(unit=unit, title="دسته مرحله‌ای", slug="wizard-validation-category")
    customer = User.objects.create_user(
        username="wizard-validation-customer",
        mobile="09126666001",
        account_type="CUSTOMER",
    )
    client.force_login(customer)
    response = client.post(
        reverse("tickets:new"),
        {
            "unit": unit.pk,
            "category": category.pk,
            "subject": "موضوع حفظ‌شده پس از خطای سرور",
            "province": "",
            "city": "",
            "selected_expert": "",
            "body": "",
        },
    )
    assert response.status_code == 200
    assert "متن یا پیوست الزامی است." in response.context["form"].non_field_errors()
    content = response.content.decode()
    assert "data-step-server-errors" in content
    assert "موضوع حفظ‌شده پس از خطای سرور" in content
    assert not Ticket.objects.filter(subject="موضوع حفظ‌شده پس از خطای سرور").exists()

@pytest.mark.django_db
def test_profile_location_prefills_ticket_but_can_be_overridden_per_ticket(client):
    unit=OrganizationalUnit.objects.create(name="فروش تست موقعیت",slug="location-sales")
    category=TicketCategory.objects.create(unit=unit,title="فروش",slug="location-sale")
    customer=User.objects.create_user(username="located-customer",mobile="09121110000",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer,province="تهران",city="تهران")
    client.force_login(customer)
    new_page=client.get(reverse("tickets:new"))
    content=new_page.content.decode()
    assert 'data-location-picker' in content
    assert 'value="تهران"' in content
    assert 'data/iran-locations.json' in content
    response=client.post(reverse("tickets:new"),{"unit":unit.pk,"category":category.pk,"subject":"درخواست ارسال به مقصد","province":"گیلان","city":"رشت","selected_expert":"","body":"شرح کامل درخواست برای مقصد جدید"})
    assert response.status_code==302
    ticket=customer.customer_tickets.get()
    assert (ticket.province,ticket.city)==("گیلان","رشت")
    customer.customer_profile.refresh_from_db()
    assert (customer.customer_profile.province,customer.customer_profile.city)==("تهران","تهران")

@pytest.mark.django_db
def test_invalid_city_for_province_is_rejected(client):
    category=TicketCategory.objects.create(title="اعتبارسنجی",slug="location-validation")
    customer=User.objects.create_user(username="invalid-location",mobile="09121110001",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer)
    client.force_login(customer)
    response=client.post(reverse("tickets:new"),{"category":category.pk,"subject":"بررسی موقعیت نامعتبر","province":"تهران","city":"رشت","selected_expert":"","body":"شرح کافی برای بررسی اعتبارسنجی"})
    assert response.status_code==200
    assert "شهر انتخاب‌شده متعلق به این استان نیست" in response.content.decode()
    assert not customer.customer_tickets.exists()

@pytest.mark.django_db
def test_customer_conversation_workspace_and_message_pagination_are_protected(client):
    category=TicketCategory.objects.create(title="پشتیبانی",slug="support")
    customer=User.objects.create_user(username="conversation-owner",mobile="09120000001",account_type="CUSTOMER")
    other=User.objects.create_user(username="conversation-other",mobile="09120000002",account_type="CUSTOMER")
    ticket=create_ticket(customer=customer,category=category,subject="بررسی تجربه مکالمه",body="پیام آغازین")
    client.force_login(customer)
    detail=client.get(reverse("tickets:detail",args=[ticket.public_id]))
    content=detail.content.decode()
    assert detail.status_code==200
    assert "data-conversation-workspace" in content
    assert "data-conversation-end" in content
    assert "data-ticket-composer" in content
    assert 'data-chat-coach-own' in content
    created_at=ticket.ticket_messages.order_by("created_at").first().created_at
    assert f'data-chat-coach-at="{int(created_at.timestamp())}"' in content
    assert "conversation.js" in content
    assert 'accept="image/*"' in content and "data-gallery-input" in content and "data-document-input" in content
    assert "ticket-company-logo" not in content
    client.force_login(other)
    assert client.get(reverse("tickets:messages",args=[ticket.public_id])).status_code==403

@pytest.mark.django_db
def test_customer_can_submit_multiple_replies_with_success_feedback(client):
    category=TicketCategory.objects.create(title="پیگیری",slug="follow-up")
    customer=User.objects.create_user(username="reply-owner",mobile="09120000003",account_type="CUSTOMER")
    ticket=create_ticket(customer=customer,category=category,subject="پیگیری چند مرحله‌ای",body="شرح اولیه کامل")
    client.force_login(customer)
    initial=ticket.ticket_messages.count()
    first=client.post(reverse("tickets:reply",args=[ticket.public_id]),{"body":"پاسخ تکمیلی اول"},follow=True)
    assert first.status_code==200
    assert "پاسخ شما با موفقیت در تیکت ثبت شد" in first.content.decode()
    assert "reply_result=reply" in first.redirect_chain[-1][0]
    assert "data-composer-toggle" in first.content.decode()
    assert 'data-reply-result="reply"' in first.content.decode()
    assert 'composer is-collapsed' in first.content.decode()
    second=client.post(reverse("tickets:reply",args=[ticket.public_id]),{"body":"پاسخ تکمیلی دوم"},follow=True)
    assert second.status_code==200
    assert ticket.ticket_messages.count()==initial+2

@pytest.mark.django_db
def test_invalid_reply_shows_error_and_reopens_composer(client):
    category=TicketCategory.objects.create(title="خطا",slug="reply-error")
    customer=User.objects.create_user(username="reply-error-owner",mobile="09120000004",account_type="CUSTOMER")
    ticket=create_ticket(customer=customer,category=category,subject="بررسی خطای پاسخ",body="شرح اولیه")
    client.force_login(customer)
    response=client.post(reverse("tickets:reply",args=[ticket.public_id]),{"body":""},follow=True)
    content=response.content.decode()
    assert response.status_code==200
    assert "پاسخ ثبت نشد" in content
    assert "reply_result=error" in response.redirect_chain[-1][0]
    assert 'data-reply-result="error"' in content
    assert 'composer is-collapsed' not in content

@pytest.mark.django_db
def test_staff_reply_feedback_and_new_reply_action_remain_available(client):
    category=TicketCategory.objects.create(title="کارشناس",slug="staff-reply")
    customer=User.objects.create_user(username="staff-reply-customer",mobile="09120000005",account_type="CUSTOMER")
    expert=User.objects.create_user(username="staff-reply-expert",mobile="09120000006",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس پاسخ‌گو")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    ticket=create_ticket(customer=customer,category=category,subject="پاسخ رسمی کارشناس",selected_expert=expert,body="شرح مشتری")
    client.force_login(expert)
    response=client.post(reverse("staff_tickets:reply",args=[ticket.public_id]),{"body":"پاسخ رسمی و کامل کارشناس"},follow=True)
    content=response.content.decode()
    assert response.status_code==200
    assert "پاسخ رسمی با موفقیت در تیکت ثبت" in content
    assert "reply_result=reply" in response.redirect_chain[-1][0]
    assert "ثبت اقدام جدید در تیکت" in content
    assert 'data-reply-result="reply"' in content
    assert "data-conversation-end" in content
    assert 'composer staff-composer is-collapsed' in content
    assert 'accept="image/*"' in content and "data-gallery-input" in content and "data-document-input" in content


@pytest.mark.django_db
def test_staff_ticket_sms_status_is_compact_expandable_and_time_precise(client):
    from apps.core.templatetags.jalali import jalali_datetime
    from apps.notifications.models import NotificationJob

    category=TicketCategory.objects.create(title="رهگیری پیامک",slug="sms-timeline")
    customer=User.objects.create_user(username="sms-timeline-customer",mobile="09120000031",account_type="CUSTOMER")
    expert=User.objects.create_user(username="sms-timeline-expert",mobile="09120000032",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس رهگیری")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    ticket=create_ticket(customer=customer,category=category,subject="نمایش دقیق وضعیت پیامک",selected_expert=expert,body="شرح")
    job=NotificationJob.objects.get(ticket=ticket,event_type="CUSTOMER_TICKET_CREATED")
    sent_at=timezone.now()-timedelta(minutes=4)
    delivered_at=timezone.now()-timedelta(minutes=1)
    NotificationJob.objects.filter(pk=job.pk).update(
        status=NotificationJob.Status.SENT,
        sent_at=sent_at,
        provider_message_id="123456789",
        delivery_status=NotificationJob.DeliveryStatus.DELIVERED,
        delivery_status_code="5",
        delivery_description="پیامک به گوشی گیرنده رسیده است.",
        delivery_checked_at=delivered_at,
        delivery_next_check_at=None,
    )

    client.force_login(expert)
    content=client.get(reverse("staff_tickets:detail",args=[ticket.public_id])).content.decode()
    assert 'class="sms-delivery-item"' in content
    assert 'aria-label="نمایش جزئیات زمان‌بندی پیامک"' in content
    for label in ("ثبت درخواست ارسال","پذیرش توسط درگاه پیامک","تأیید رسیدن به گوشی"):
        assert label in content
    assert jalali_datetime(sent_at) in content
    assert jalali_datetime(delivered_at) in content
    assert "123456789" in content

@pytest.mark.django_db
def test_staff_sidebar_hides_admin_link_and_shows_developer_credit(client):
    expert=User.objects.create_superuser(username="sidebar-admin",mobile="09384999655",password="test-pass",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="مدیر آزمایشی")
    client.force_login(expert)
    content=client.get(reverse("staff_tickets:list")).content.decode()
    assert "مدیریت سامانه" not in content
    assert "برنامه نویسی و توسعه: محمد جواد فصاحت" in content
    assert "09202202129" in content
    assert "واحد فناوری اطلاعات" not in content
    assert "الگوهای پیامک" not in content
    assert reverse("staff_tickets:sms_templates") not in content

@pytest.mark.django_db
def test_root_redirects_to_login_or_authenticated_workspace(client):
    response = client.get("/")
    assert response.status_code == 302
    assert response.url == reverse("accounts:login")

    customer = User.objects.create_user(
        username="root-customer", mobile="09120000991", account_type="CUSTOMER"
    )
    client.force_login(customer)
    assert client.get("/").url == reverse("tickets:list")

    staff = User.objects.create_user(
        username="root-staff", mobile="09120000992", account_type="STAFF"
    )
    StaffProfile.objects.create(user=staff, display_name="کارشناس ریشه")
    client.force_login(staff)
    assert client.get("/").url == reverse("staff_tickets:list")

@pytest.mark.django_db
def test_admin_is_only_mounted_at_private_path(client):
    assert reverse("admin:index") == "/x5admin/"
    assert client.get("/admin/").status_code == 404

@pytest.mark.django_db
def test_customer_can_set_password_and_login(client):
    customer=User.objects.create_user(username="password-user",mobile="09128888888",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer)
    client.force_login(customer)
    response=client.post(reverse("accounts:profile"),{"first_name":"علی","last_name":"رضایی","customer_type":"PERSON","province":"خراسان رضوی","city":"مشهد","password":"strong-pass-123"})
    assert response.status_code==302
    customer.customer_profile.refresh_from_db()
    assert (customer.customer_profile.province,customer.customer_profile.city)==("خراسان رضوی","مشهد")
    client.logout()
    response=client.post(reverse("accounts:password_login"),{"mobile":"09128888888","password":"strong-pass-123"})
    assert response.status_code==302 and response.url==reverse("tickets:list")

@pytest.mark.django_db
def test_magic_link_is_reusable_for_seven_days_and_only_grants_one_ticket(client):
    from apps.accounts.models import TicketMagicLink
    category=TicketCategory.objects.create(title="فروش",slug="sale")
    customer=User.objects.create_user(username="magic-user",mobile="09129999999",account_type="CUSTOMER")
    ticket=create_ticket(customer=customer,category=category,subject="ورود جادویی",body="متن")
    other_ticket=create_ticket(customer=customer,category=category,subject="تیکت دیگر",body="متن دوم")
    token=TicketMagicLink.issue(ticket)
    url=reverse("accounts:magic",args=[token])
    response=client.get(url)
    assert response.status_code==302 and response.url==reverse("tickets:detail",args=[ticket.public_id])
    assert "_auth_user_id" not in client.session
    detail=client.get(response.url)
    assert detail.status_code==200 and "فقط به همین تیکت دسترسی دارید" in detail.content.decode()
    assert client.get(reverse("tickets:poll",args=[ticket.public_id])).status_code==200
    assert client.get(reverse("tickets:list")).status_code==302
    assert client.get(reverse("tickets:new")).status_code==302
    assert client.get(reverse("accounts:profile")).status_code==302
    assert client.get(reverse("tickets:detail",args=[other_ticket.public_id])).status_code==302
    reply=client.post(reverse("tickets:reply",args=[ticket.public_id]),{"body":"پاسخ از لینک امن"})
    assert reply.status_code==302
    assert ticket.ticket_messages.filter(author=customer,body="پاسخ از لینک امن").exists()
    client.session.flush()
    repeated=client.get(url)
    assert repeated.status_code==302 and repeated.url==reverse("tickets:detail",args=[ticket.public_id])

@pytest.mark.django_db
def test_ticket_polling_is_versioned_incremental_and_permission_safe(client):
    unit=OrganizationalUnit.objects.create(name="فروش Polling",slug="polling-sales")
    unit.permissions.add(
        Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"),
        Permission.objects.get(content_type__app_label="messaging",codename="add_message"),
    )
    category=TicketCategory.objects.create(unit=unit,title="Polling",slug="polling")
    customer=User.objects.create_user(username="poll-customer",mobile="09129990001",account_type="CUSTOMER")
    expert=User.objects.create_user(username="poll-expert",mobile="09129990002",account_type="STAFF")
    StaffProfile.objects.create(user=expert,primary_unit=unit,display_name="کارشناس پولینگ")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="view_ticket"))
    ticket=create_ticket(customer=customer,category=category,subject="بررسی پاسخ تازه",body="پیام نخست")
    client.force_login(customer)
    detail=client.get(reverse("tickets:detail",args=[ticket.public_id]))
    content=detail.content.decode()
    assert reverse("tickets:poll",args=[ticket.public_id]) in content
    assert 'data-poll-version=' in content and 'class="composer-send-icon" role="button" tabindex="0" data-scroll-to-submit' in content
    assert '<button class="composer-send-icon"' not in content
    assert 'type="submit" data-primary-submit' in content
    initial=client.get(reverse("tickets:poll",args=[ticket.public_id])).json()
    unchanged=client.get(reverse("tickets:poll",args=[ticket.public_id]),{"version":initial["version"],"cursor":initial["cursor"]}).json()
    assert initial["changed"] is True and unchanged=={"changed":False,"version":initial["version"]}
    reply_ticket(ticket_id=ticket.pk,user=expert,body="پاسخ تازه کارشناس")
    changed=client.get(reverse("tickets:poll",args=[ticket.public_id]),{"version":initial["version"],"cursor":initial["cursor"]}).json()
    assert changed["changed"] is True and changed["replace"] is False
    assert "پاسخ تازه کارشناس" in changed["html"] and changed["cursor"]!=initial["cursor"]
    staff_message=Message.objects.get(ticket=ticket,body="پاسخ تازه کارشناس")
    assert not MessageReadReceipt.objects.filter(message=staff_message,user=customer).exists()
    read=client.post(reverse("tickets:read",args=[ticket.public_id]),data=f'{{"message_ids":["{staff_message.public_id}"]}}',content_type="application/json")
    assert read.status_code==200 and read.json()["ok"] is True
    assert MessageReadReceipt.objects.filter(message=staff_message,user=customer).exists()
    sms=staff_message.ticket.notificationjob_set.get(event_type="STAFF_REPLY")
    assert sms.status=="CANCELLED" and sms.last_error=="customer_read"
    assert client.get(reverse("tickets:poll",args=[ticket.public_id]))["Cache-Control"]=="private, no-cache, no-store, must-revalidate"
    client.force_login(expert)
    staff_detail=client.get(reverse("staff_tickets:detail",args=[ticket.public_id])).content.decode()
    assert reverse("staff_tickets:poll",args=[ticket.public_id]) in staff_detail and 'class="composer-send-icon" role="button" tabindex="0" data-scroll-to-submit' in staff_detail
    assert '<button class="composer-send-icon"' not in staff_detail
    assert 'type="submit" data-primary-submit' in staff_detail
    Message.objects.create(ticket=ticket,author=expert,body="یادداشت داخلی تازه",is_internal=True,message_type=Message.Type.INTERNAL_NOTE)
    staff_poll=client.get(reverse("staff_tickets:poll",args=[ticket.public_id])).json()
    assert "یادداشت داخلی تازه" in staff_poll["html"]
    staff_baseline=client.get(reverse("staff_tickets:poll",args=[ticket.public_id])).json()
    reply_ticket(ticket_id=ticket.pk,user=customer,body="پاسخ مشتری برای پولینگ پنل کارشناسان")
    staff_changed=client.get(
        reverse("staff_tickets:poll",args=[ticket.public_id]),
        {"version":staff_baseline["version"],"cursor":staff_baseline["cursor"]},
    ).json()
    assert staff_changed["changed"] is True and staff_changed["replace"] is False
    assert "پاسخ مشتری برای پولینگ پنل کارشناسان" in staff_changed["html"]
    assert staff_changed["cursor"]!=staff_baseline["cursor"]

    # A restored browser page may retain the newest version while its DOM/cursor
    # is stale. The server must resend the missing fragment in that situation.
    stale_cursor_retry=client.get(
        reverse("staff_tickets:poll",args=[ticket.public_id]),
        {"version":staff_changed["version"],"cursor":staff_baseline["cursor"]},
    ).json()
    assert stale_cursor_retry["changed"] is True
    assert "پاسخ مشتری برای پولینگ پنل کارشناسان" in stale_cursor_retry["html"]

def test_ticket_polling_javascript_keeps_background_sync_and_recovers_reliably():
    script=Path("static/js/conversation.js").read_text(encoding="utf-8")
    for feature in ("visibilitychange","document.visibilityState==='visible'","AbortController","pollRunning","nextPollAt","pollHeartbeat","setInterval(startPolling,1000)","cache:'no-store'","const restartPolling=()=>{stopPolling();startPolling()}","window.addEventListener('pageshow',restartPolling)","window.addEventListener('online',restartPolling)","data-scroll-to-submit","scrollIntoView","submit-attention","keepLatestVisible","requestAnimationFrame"):
        assert feature in script
    assert "pollUrl&&navigator.onLine" not in script
    assert "window.addEventListener('offline',stopPolling)" not in script
    assert "&&document.hasFocus()" not in script
    assert "navigator.onLine&&document.visibilityState==='visible'" not in script
    assert "window.addEventListener('blur',stopPolling)" not in script
    assert "conversationEnd?.scrollIntoView" not in script
    assert "scroller.scrollTo({top,behavior:'smooth'})" in script
    assert "data-message-id" in Path("templates/tickets/_messages.html").read_text(encoding="utf-8")
    assert "acknowledgeVisibleMessages" in script and "document.visibilityState!=='visible'" in script
    source_css=Path("static/src/tailwind.css").read_text(encoding="utf-8")
    assert ".staff-ticket-workspace .composer.is-collapsed{position:fixed" not in source_css
    assert ".staff-ticket-workspace .composer:not(.is-collapsed){position:fixed" not in source_css
    assert "max-height:min(45dvh,28rem)" in source_css
    for menu_feature in ("data-message-menu","data-message-menu-close","closeMessageMenu","event.key==='Escape'","!menu.contains(event.target)"):
        assert menu_feature in script or menu_feature in Path("templates/tickets/_messages.html").read_text(encoding="utf-8")

def test_frontend_runtime_libraries_are_local_and_versioned():
    template=Path("templates/base.html").read_text(encoding="utf-8")
    assert "unpkg.com" not in template
    for asset in ("vendor/htmx-2.0.3.min.js","vendor/alpine-3.14.8.min.js"):
        assert asset in template and Path("static",asset).is_file()
    assert template.count("?v={{ static_asset_version }}")>=2

def test_chat_coach_is_private_non_blocking_and_enabled_for_customer_and_staff_forms():
    script=Path("static/js/chat-coach.js").read_text(encoding="utf-8")
    for feature in ("readLastTwoMessageTimes","rapidWindowMs","data-chat-coach-dismiss","MutationObserver"):
        assert feature in script
    assert "localStorage" not in script
    assert "preventDefault" not in script and "form.addEventListener('submit'" not in script
    assert "slice(-2)" in script and "last-previous<=rapidWindowMs" in script
    assert "document.body.append(hint)" in script
    for template in ("templates/tickets/customer_new.html","templates/tickets/customer_detail.html","templates/tickets/staff_detail.html"):
        assert "data-chat-coach" in Path(template).read_text(encoding="utf-8")
    assert "data-chat-coach-own" in Path("templates/tickets/_messages.html").read_text(encoding="utf-8")
    assert "js/chat-coach.js" in Path("templates/base.html").read_text(encoding="utf-8")

@pytest.mark.django_db
def test_expired_or_invalid_magic_link_shows_mobile_login_guidance(client):
    from datetime import timedelta
    from django.utils import timezone
    from apps.accounts.models import TicketMagicLink
    category=TicketCategory.objects.create(title="فروش",slug="expired-magic")
    customer=User.objects.create_user(username="expired-magic-user",mobile="09202202129",account_type="CUSTOMER")
    ticket=create_ticket(customer=customer,category=category,subject="لینک منقضی",body="متن")
    token=TicketMagicLink.issue(ticket)
    TicketMagicLink.objects.filter(token_hash=TicketMagicLink.digest(token)).update(expires_at=timezone.now()-timedelta(seconds=1))
    response=client.get(reverse("accounts:magic",args=[token]),follow=True)
    content=response.content.decode()
    assert response.redirect_chain[-1][0]==reverse("accounts:login")
    assert "این لینک منقضی شده یا اشتباه است" in content
    assert "با شماره موبایل خود وارد شوید" in content
    invalid=client.get(reverse("accounts:magic",args=["invalid-token"]),follow=True)
    assert "این لینک منقضی شده یا اشتباه است" in invalid.content.decode()

@pytest.mark.django_db
def test_staff_can_create_ticket_for_unregistered_mobile(client):
    from apps.notifications.models import NotificationJob
    category=TicketCategory.objects.create(title="فروش مستقیم",slug="staff-created")
    expert=User.objects.create_user(username="creator",mobile="09127770000",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس سازنده")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="add_ticket"))
    client.force_login(expert)
    response=client.post(reverse("staff_tickets:create"),{"customer_mobile":"09128880000","first_name":"علي","last_name":"رضايي","category":category.pk,"subject":"پیگیری فروش جدید","province":"تهران","city":"تهران","body":"توضیح کامل کارشناس"})
    customer=User.objects.get(mobile="+989128880000"); ticket=customer.customer_tickets.get()
    assert response.status_code==302 and response.url==reverse("staff_tickets:detail",args=[ticket.public_id])
    assert ticket.owner==expert and ticket.status==ticket.Status.WAITING_CUSTOMER
    assert customer.customer_profile.first_name=="علی"
    assert NotificationJob.objects.filter(ticket=ticket,event_type="STAFF_TICKET_CREATED",customer=customer).exists()

@pytest.mark.django_db
def test_otp_page_contains_webotp_and_pwa_assets(client,settings):
    from apps.accounts.models import OTPChallenge
    challenge,_=OTPChallenge.issue("09123334444"); session=client.session; session["otp_challenge_id"]=challenge.pk; session.save()
    response=client.get(reverse("accounts:otp")); content=response.content.decode()
    assert 'autocomplete="one-time-code"' in content and "js/webotp.js" in content
    assert 'rel="manifest" href="/manifest.webmanifest?v=' in content

@pytest.mark.django_db
def test_authenticated_users_are_redirected_away_from_all_login_pages(client):
    customer=User.objects.create_user(username="already-customer",mobile="09202202129",account_type="CUSTOMER")
    client.force_login(customer)
    for route in ("accounts:login","accounts:password_login","accounts:staff_login"):
        response=client.get(reverse(route))
        assert response.status_code==302 and response.url==reverse("tickets:list")
    staff=User.objects.create_user(username="already-staff",mobile="09384999655",account_type="STAFF")
    StaffProfile.objects.create(user=staff,display_name="کارشناس واردشده")
    client.force_login(staff)
    for route in ("accounts:login","accounts:password_login","accounts:staff_login"):
        response=client.get(reverse(route))
        assert response.status_code==302 and response.url==reverse("staff_tickets:list")

@pytest.mark.django_db
def test_pwa_prompt_is_mobile_only_and_uses_square_app_icon(client):
    from pathlib import Path
    script=Path("static/js/pwa.js").read_text(encoding="utf-8")
    manifest=client.get(reverse("web_manifest")).json()
    assert "mobileDevice" in script and "banner&&mobileDevice" in script
    assert all(icon["src"].endswith("pwa-icon.png") for icon in manifest["icons"])


@pytest.mark.django_db
def test_pwa_install_prompt_is_only_rendered_on_customer_ticket_list(client):
    customer=User.objects.create_user(username="pwa-list-only",mobile="09120000123",account_type="CUSTOMER")
    client.force_login(customer)
    assert 'data-pwa-install' in client.get(reverse("tickets:list")).content.decode()
    assert 'data-pwa-install' not in client.get(reverse("tickets:new")).content.decode()
    assert 'data-pwa-install' not in Path("templates/base.html").read_text(encoding="utf-8")

@pytest.mark.django_db
def test_customer_list_recommends_profile_completion_without_blocking_ticket_creation(client):
    customer=User.objects.create_user(username="incomplete-profile",mobile="09202202129",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer,first_name="محمد")
    client.force_login(customer)
    content=client.get(reverse("tickets:list")).content.decode()
    assert "تکمیل پروفایل، برای پیگیری دقیق‌تر" in content
    assert "نام خانوادگی، استان، شهر" in content
    assert reverse("accounts:profile") in content and reverse("tickets:new") in content
    assert 'href="#recent-requests"' in content
    assert 'id="recent-requests"' in content
    assert "درخواست‌های قبلی" in content
    profile=customer.customer_profile; profile.last_name="رضایی"; profile.province="تهران"; profile.city="تهران"; profile.save()
    assert "تکمیل پروفایل، برای پیگیری دقیق‌تر" not in client.get(reverse("tickets:list")).content.decode()

@pytest.mark.django_db
def test_logout_requires_post_and_clears_session(client):
    customer=User.objects.create_user(username="logout-user",mobile="09125556666")
    client.force_login(customer)
    assert client.get(reverse("accounts:logout")).status_code==405
    response=client.post(reverse("accounts:logout"))
    assert response.status_code==302 and response.url==reverse("accounts:login")

@pytest.mark.django_db
def test_staff_customer_directory_search_and_ticket_stats(client):
    from django.contrib.auth.models import Permission
    from apps.customers.models import ContactGroup
    from apps.staff.models import OrganizationalUnit
    category=TicketCategory.objects.create(title="مشتریان",slug="customer-directory")
    customer=User.objects.create_user(username="directory-customer",mobile="09121234567",account_type="CUSTOMER")
    profile=CustomerProfile.objects.create(user=customer,first_name="زهرا",last_name="محمدی",province="اصفهان",city="کاشان")
    create_ticket(customer=customer,category=category,subject="درخواست مشتری",body="شرح درخواست")
    expert=User.objects.create_user(username="directory-expert",mobile="09121110000",account_type="STAFF")
    unit=OrganizationalUnit.objects.create(name="فروش مشتریان",slug="customer-sales")
    unit.permissions.add(Permission.objects.get(content_type__app_label="customers",codename="view_customerprofile"))
    StaffProfile.objects.create(user=expert,display_name="کارشناس مشتریان",primary_unit=unit)
    group=ContactGroup.objects.create(name="مشتریان تست",unit=unit); profile.groups.add(group)
    client.force_login(expert)
    legacy=client.get(reverse("staff_tickets:customers"),{"q":"زهرا"})
    assert legacy.status_code==302 and legacy.url==f'{reverse("staff_tickets:contacts")}?q=%D8%B2%D9%87%D8%B1%D8%A7'
    response=client.get(legacy.url)
    content=response.content.decode()
    assert response.status_code==200 and "زهرا محمدی" in content and "09121234567" in content
    assert "کل تیکت" in content and "نیازمند اقدام" in content

@pytest.mark.django_db
def test_staff_customer_live_search_returns_profile_data(client):
    customer=User.objects.create_user(username="lookup-customer",mobile="09129876543",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer,first_name="علی",last_name="کریمی",province="فارس",city="شیراز")
    expert=User.objects.create_user(username="lookup-expert",mobile="09121110001",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس جستجو")
    client.force_login(expert)
    response=client.get(reverse("staff_tickets:customer_search"),{"q":"09129876543"})
    item=response.json()["results"][0]
    assert item["id"]==str(customer.public_id) and item["name"]=="علی کریمی"
    assert (item["province"],item["city"])==("فارس","شیراز")

@pytest.mark.django_db
def test_staff_create_uses_existing_customer_selected_by_public_id(client):
    category=TicketCategory.objects.create(title="انتخاب مشتری",slug="selected-customer")
    customer=User.objects.create_user(username="selected-customer",mobile="09125550000",account_type="CUSTOMER")
    CustomerProfile.objects.create(user=customer,first_name="مریم",last_name="احمدی",province="گیلان",city="رشت")
    expert=User.objects.create_user(username="selected-expert",mobile="09121110002",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس انتخاب")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="add_ticket"))
    client.force_login(expert)
    response=client.post(reverse("staff_tickets:create"),{"customer_id":customer.public_id,"customer_mobile":"09125550000","category":category.pk,"subject":"پیگیری مشتری موجود","province":"گیلان","city":"رشت","body":"شرح کامل پیگیری"})
    assert response.status_code==302
    assert customer.customer_tickets.filter(subject="پیگیری مشتری موجود").exists()

@pytest.mark.django_db
def test_staff_create_requires_name_for_unknown_mobile(client):
    category=TicketCategory.objects.create(title="مشتری جدید",slug="new-customer-required-name")
    expert=User.objects.create_user(username="validation-expert",mobile="09121110003",account_type="STAFF")
    StaffProfile.objects.create(user=expert,display_name="کارشناس اعتبارسنجی")
    expert.user_permissions.add(Permission.objects.get(content_type__app_label="tickets",codename="add_ticket"))
    client.force_login(expert)
    response=client.post(reverse("staff_tickets:create"),{"customer_mobile":"09126660000","category":category.pk,"subject":"ثبت مشتری بدون نام","body":"شرح درخواست"})
    assert response.status_code==200 and "برای مشتری جدید، نام را وارد کنید" in response.content.decode()
    assert not User.objects.filter(mobile="+989126660000").exists()

def test_frontend_assets_are_versioned_and_service_worker_is_not_cached(client):
    page=client.get(reverse("accounts:login"))
    content=page.content.decode()
    assert "/static/css/tailwind.css?v=" in content
    assert "/static/js/ui.js?v=" in content
    assert 'data-static-version="' in content
    assert '/manifest.webmanifest?v=' in content
    assert '/static/images/favicon.ico?v=' in content
    assert '/static/fonts/vazirmatn-arabic-wght-normal.woff2?v=' in content
    worker=client.get("/service-worker.js")
    assert worker.status_code==200
    assert worker["Cache-Control"]=="no-cache, no-store, must-revalidate"
    assert b"sales-ticket-" in worker.content and b"fetch(event.request,{cache:'no-store'})" in worker.content
    assert b".woff2?v=" in worker.content and b"pwa-icon.png?v=" in worker.content
    assert b"if(!isStatic&&!isAvatar){event.respondWith(fetch(event.request,{cache:'no-store'}));return}" in worker.content
    pwa_script=Path("static/js/pwa.js").read_text(encoding="utf-8")
    assert "controllerchange" in pwa_script and "visibilitychange" in pwa_script and "setInterval(updateWorker,60000)" in pwa_script
    assert "document.documentElement.dataset.staticVersion" in pwa_script
    assert "service-worker.js?v=" in pwa_script and "encodeURIComponent(assetVersion)" in pwa_script
    assert "updateViaCache:'none'" in pwa_script
    assert "pwa-worker-reloaded" not in pwa_script
    assert page["Cache-Control"]=="private, no-cache, no-store, must-revalidate"

@pytest.mark.django_db
def test_staff_avatar_admin_upload_and_protected_display(client,tmp_path,settings):
    import base64
    from django.core.files.uploadedfile import SimpleUploadedFile
    from apps.staff.forms import StaffProfileAdminForm
    settings.MEDIA_ROOT=tmp_path
    expert=User.objects.create_user(username="avatar-expert",mobile="09123330000",account_type="STAFF")
    png=base64.b64decode("iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNk+A8AAQUBAScY42YAAAAASUVORK5CYII=")
    form=StaffProfileAdminForm(data={"user":expert.pk,"display_name":"کارشناس تصویری","job_title":"کارشناس ارشد","sort_order":0,"is_active":"on","is_customer_selectable":"on"},files={"avatar":SimpleUploadedFile("expert.png",png,content_type="image/png")})
    assert form.is_valid(),form.errors
    profile=form.save()
    assert profile.avatar.storage.exists(profile.avatar.name)
    customer=User.objects.create_user(username="avatar-customer",mobile="09123330001",account_type="CUSTOMER")
    client.force_login(customer)
    response=client.get(reverse("tickets:expert_avatar",args=[expert.public_id]))
    assert response.status_code==200 and response["Content-Type"]=="image/png"
    assert "no-cache" in response["Cache-Control"]
    client.force_login(expert)
    assert client.get(reverse("staff_tickets:expert_avatar",args=[expert.public_id])).status_code==200