sms

integrations/voip.py

@@ -0,0 +1,57 @@
+import logging
+from dataclasses import dataclass
+from uuid import uuid4
+
+import requests
+from django.conf import settings
+
+from apps.core.models import VoipConfiguration
+
+
+logger = logging.getLogger(__name__)
+
+
+@dataclass(frozen=True)
+class VoipCallResult:
+    success: bool
+    error: str = ""
+
+
+def place_voip_call(*, agent, customer, method):
+    configuration = VoipConfiguration.load()
+    if not configuration.voip_call_url:
+        return VoipCallResult(False, "VOIP_CALL_URL تنظیم نشده است.")
+
+    payload = {
+        "method": method,
+        "customer_number": customer.local_mobile,
+        "metadata": {
+            "agent_id": str(agent.public_id),
+            "customer_id": str(customer.public_id),
+        },
+    }
+    if method == "ip_phone" and agent.voip_extension:
+        payload["agent_extension"] = agent.voip_extension
+        key_prefix = "internal"
+    elif method == "mobile" and agent.voip_local_mobile:
+        payload["agent_mobile"] = agent.voip_local_mobile
+        key_prefix = "mobile"
+    else:
+        return VoipCallResult(False, "روش تماس انتخاب‌شده در دسترس نیست.")
+
+    try:
+        response = requests.post(
+            configuration.voip_call_url,
+            json=payload,
+            headers={"Idempotency-Key": f"{key_prefix}-{uuid4().hex}"},
+            timeout=settings.INTEGRATION_HTTP_TIMEOUT_SECONDS,
+        )
+        response.raise_for_status()
+        if response.content:
+            body = response.json()
+            if not isinstance(body, dict) or body.get("success") is False:
+                return VoipCallResult(False, "سرویس تماس درخواست را نپذیرفت.")
+        return VoipCallResult(True)
+    except (requests.RequestException, ValueError):
+        logger.exception("VOIP click-to-call failed")
+        return VoipCallResult(False, "خطا در ارتباط با سرویس تماس.")