link view ticket for staff

apps/accounts/views.py

@@ -105,14 +105,28 @@ def customer_profile(request):
         messages.success(request,"پروفایل شما ذخیره شد."); return redirect("accounts:profile")
     return render(request,"accounts/profile.html",{"form":form})
 
+def _staff_login_destination(request):
+    target = request.GET.get("next") or request.POST.get("next") or request.session.get("staff_login_next", "")
+    if target.startswith(("/vt/", "/staff/tickets/")) and url_has_allowed_host_and_scheme(
+        target, allowed_hosts={request.get_host()}, require_https=request.is_secure(),
+    ):
+        request.session["staff_login_next"] = target
+        return target
+    request.session.pop("staff_login_next", None)
+    return reverse("staff_tickets:list")
+
+
 @require_http_methods(["GET", "POST"])
 def staff_login(request):
+    destination = _staff_login_destination(request)
     if response:=_authenticated_home(request): return response
     form = StaffLoginForm(request.POST or None)
     if request.method == "POST" and form.is_valid():
         user = form.authenticate(request)
         if user and user.is_active and user.account_type == User.AccountType.STAFF:
-            login(request, user); return redirect("staff_tickets:list")
+            login(request, user)
+            request.session.pop("staff_login_next", None)
+            return redirect(destination)
         form.add_error(None, "اطلاعات ورود صحیح نیست.")
     return render(request, "accounts/staff_login.html", {"form": form})
 

apps/notifications/management/commands/process_notifications.py

@@ -99,10 +99,12 @@ def _send_sms(job):
         return send_payment_sms(job, provider_factory=get_sms_provider)
     issued = None
     if job.event_type == "UNIT_SUPERVISOR_NEW_TICKET":
+        from apps.tickets.short_links import append_supervisor_ticket_link
         recipient = job.payload.get("recipient_mobile", "")
         if not recipient:
             raise ValueError("Unit supervisor mobile is not configured")
         message = _render_sms(job.event_type, _sms_context(job), job.ticket.owning_unit)
+        message = append_supervisor_ticket_link(job.ticket, message)
         return get_sms_provider().send_message(recipient, message), issued
     if job.event_type == "CUSTOMER_TICKET_CREATED":
         issued, url = _magic_link(job, "customer_created_ticket")

apps/staff/admin.py

@@ -14,14 +14,14 @@ class UnitMembershipInline(admin.TabularInline):
 @admin.register(OrganizationalUnit)
 class OrganizationalUnitAdmin(admin.ModelAdmin):
     list_display = ("name", "slug", "bale_chat_id", "sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active", "updated_at")
-    list_filter = ("show_in_customer_form", "accepts_external_tickets", "is_active")
+    list_filter = ("supervisor_sms_ticket_link_enabled", "show_in_customer_form", "accepts_external_tickets", "is_active")
     search_fields = ("name", "slug", "bale_chat_id", "supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3", "supervisor_mobile_4", "supervisor_mobile_5")
     list_editable = ("sort_order", "show_in_customer_form", "accepts_external_tickets", "is_active")
     filter_horizontal = ("permissions",)
     inlines = (UnitMembershipInline,)
     fieldsets = (
         ("مشخصات واحد", {"fields": ("name", "slug", "description", "search_keywords", "sort_order")}),
-        ("اطلاع‌رسانی بله و سرپرستان", {"fields": ("bale_chat_id", "supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3", "supervisor_mobile_4", "supervisor_mobile_5")}),
+        ("اطلاع‌رسانی بله و سرپرستان", {"fields": ("bale_chat_id", "supervisor_mobile_1", "supervisor_mobile_2", "supervisor_mobile_3", "supervisor_mobile_4", "supervisor_mobile_5", "supervisor_sms_ticket_link_enabled")}),
         ("نمایش و دسترسی", {"fields": ("permissions", "show_in_customer_form", "accepts_external_tickets", "is_active")}),
     )
 

apps/staff/migrations/0013_organizationalunit_supervisor_sms_ticket_link_enabled.py

@@ -0,0 +1,18 @@
+# Generated by Django 5.1.1 on 2026-10-13 12:22
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0012_organizationalunit_supervisor_mobile_5'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='organizationalunit',
+            name='supervisor_sms_ticket_link_enabled',
+            field=models.BooleanField(default=False, help_text='لینک کوتاه مشاهده و پاسخ با اعتبار ۷ روز؛ ورود کارشناسان و مجوز دسترسی به تیکت الزامی است.', verbose_name='افزودن لینک تیکت به پیامک سرپرستان'),
+        ),
+    ]

apps/staff/models.py

@@ -38,6 +38,11 @@ class OrganizationalUnit(PersianTextNormalizationMixin, TimeStampedModel):
     supervisor_mobile_3 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست سوم")
     supervisor_mobile_4 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست چهارم")
     supervisor_mobile_5 = models.CharField(max_length=16, blank=True, verbose_name="شماره همراه سرپرست پنجم")
+    supervisor_sms_ticket_link_enabled = models.BooleanField(
+        default=False,
+        verbose_name="افزودن لینک تیکت به پیامک سرپرستان",
+        help_text="لینک کوتاه مشاهده و پاسخ با اعتبار ۷ روز؛ ورود کارشناسان و مجوز دسترسی به تیکت الزامی است.",
+    )
 
     class Meta:
         ordering = ["sort_order", "name", "pk"]

apps/tickets/migrations/0019_staffticketshortlink.py

@@ -0,0 +1,30 @@
+# Generated by Django 5.1.1 on 2026-10-13 12:22
+
+import apps.tickets.models
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0018_dispatch_response_opening'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='StaffTicketShortLink',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('token', models.CharField(default=apps.tickets.models.staff_ticket_link_token, editable=False, max_length=10, unique=True)),
+                ('expires_at', models.DateTimeField(default=apps.tickets.models.staff_ticket_link_expiry)),
+                ('ticket', models.OneToOneField(on_delete=django.db.models.deletion.CASCADE, related_name='staff_short_link', to='tickets.ticket')),
+            ],
+            options={
+                'verbose_name': 'لینک کوتاه تیکت کارشناسان',
+                'verbose_name_plural': 'لینک\u200cهای کوتاه تیکت کارشناسان',
+            },
+        ),
+    ]

apps/tickets/models.py

@@ -1,10 +1,35 @@
 import uuid
+import secrets
+import string
+from datetime import timedelta
 from django.conf import settings
 from django.core.validators import MinLengthValidator
 from django.db import models
 from django.db.models import Q
+from django.utils import timezone
 from apps.core.models import PersianTextNormalizationMixin, PublicIdModel, TimeStampedModel
 
+
+def staff_ticket_link_token():
+    return "".join(secrets.choice(string.ascii_letters + string.digits) for _ in range(10))
+
+
+def staff_ticket_link_expiry():
+    return timezone.now() + timedelta(days=7)
+
+
+class StaffTicketShortLink(TimeStampedModel):
+    """A short navigation URL; it never authenticates or grants ticket access."""
+
+    ticket = models.OneToOneField("Ticket", on_delete=models.CASCADE, related_name="staff_short_link")
+    token = models.CharField(max_length=10, unique=True, default=staff_ticket_link_token, editable=False)
+    expires_at = models.DateTimeField(default=staff_ticket_link_expiry)
+
+    class Meta:
+        verbose_name = "لینک کوتاه تیکت کارشناسان"
+        verbose_name_plural = "لینک‌های کوتاه تیکت کارشناسان"
+
+
 class TicketCategory(PersianTextNormalizationMixin, TimeStampedModel):
     persian_text_fields = {"title": False, "description": True, "search_keywords": True}
     unit=models.ForeignKey("staff.OrganizationalUnit",on_delete=models.PROTECT,null=True,blank=True,related_name="ticket_categories",verbose_name="واحد سازمانی",help_text="برای دسته‌های قدیمی عمومی می‌تواند خالی باشد؛ دسته‌های جدید باید واحد داشته باشند.")

apps/tickets/short_links.py

@@ -0,0 +1,38 @@
+from django.conf import settings
+from django.contrib.auth.decorators import login_required
+from django.core.exceptions import PermissionDenied
+from django.shortcuts import get_object_or_404, redirect
+from django.urls import reverse
+from django.utils import timezone
+from django.views.decorators.cache import never_cache
+from django.views.decorators.http import require_GET
+
+from apps.accounts.models import User
+from .models import StaffTicketShortLink
+from .policies import TicketPolicy
+
+
+def append_supervisor_ticket_link(ticket, message):
+    unit = ticket.owning_unit
+    if not unit or not unit.supervisor_sms_ticket_link_enabled:
+        return message
+    link, _ = StaffTicketShortLink.objects.get_or_create(ticket=ticket)
+    if link.expires_at <= timezone.now():
+        return message
+    url = settings.PUBLIC_BASE_URL.rstrip("/") + reverse("staff_ticket_short_link", args=[link.token])
+    return f"{message}\nمشاهده و پاسخ: {url}"
+
+
+@never_cache
+@require_GET
+@login_required(login_url="/staff/login/")
+def open_staff_ticket_link(request, token):
+    if not request.user.is_active or request.user.account_type != User.AccountType.STAFF:
+        raise PermissionDenied
+    link = get_object_or_404(
+        StaffTicketShortLink.objects.select_related("ticket"),
+        token=token, expires_at__gt=timezone.now(),
+    )
+    if not TicketPolicy.can_view(request.user, link.ticket):
+        raise PermissionDenied
+    return redirect("staff_tickets:detail", public_id=link.ticket.public_id)