voip click2calll

apps/tickets/views.py

@@ -26,6 +26,7 @@ from apps.messaging.models import Message,MessageReadReceipt
 from apps.notifications.models import NotificationJob, SMSTemplate
 from apps.core.iran_locations import location_data
 from apps.core.persian_text import normalize_persian_text
+from apps.integrations.voip import place_voip_call
 from apps.staff.models import OrganizationalUnit, StaffProfile
 from .forms import ContactGroupForm,GroupDispatchForm,ReplyForm,ShareForm,StaffContactForm,StaffCreateTicketForm,StaffReplyForm,TicketForm,TransferForm,UnitSMSTemplateForm
 from .models import GroupDispatch,Ticket,TicketCategory,TicketReadState,TicketTag
@@ -450,7 +451,7 @@ def staff_detail(request,public_id):
     group_dispatch = ticket.group_dispatch
     can_resolve_dispatch = bool(group_dispatch and DispatchPolicy.can_view(request.user, group_dispatch) and (request.user.has_perm("tickets.change_ticket") or TicketPolicy.has_unit_permission(request.user, group_dispatch.unit, "tickets.change_ticket")))
     group_open_count = group_dispatch.tickets.exclude(status__in=(Ticket.Status.RESOLVED, Ticket.Status.CLOSED)).count() if group_dispatch else 0
-    return render(request,"tickets/staff_detail.html",{"ticket":ticket,"conversation":conversation,"has_older":has_older,"older_cursor":older_cursor,"form":StaffReplyForm(),"transfer_form":TransferForm(),"share_form":ShareForm(),"can_claim":TicketPolicy.can_claim(request.user,ticket),"can_transfer":TicketPolicy.can_transfer(request.user,ticket),"can_share":TicketPolicy.can_share(request.user,ticket),"can_delete":TicketPolicy.can_delete(request.user,ticket),"can_resolve_dispatch":can_resolve_dispatch,"group_open_count":group_open_count,"statuses":Ticket.Status.choices,"priorities":Ticket.Priority.choices,"grants":ticket.access_grants.filter(revoked_at__isnull=True).select_related("user__staff_profile"),"customer_history":history,"sms_jobs":sms_jobs,"viewer_user":request.user,"poll_version":conversation_version(ticket,latest),"poll_cursor":latest.public_id if latest else ""})
+    return render(request,"tickets/staff_detail.html",{"ticket":ticket,"conversation":conversation,"has_older":has_older,"older_cursor":older_cursor,"form":StaffReplyForm(),"transfer_form":TransferForm(),"share_form":ShareForm(),"can_claim":TicketPolicy.can_claim(request.user,ticket),"can_transfer":TicketPolicy.can_transfer(request.user,ticket),"can_share":TicketPolicy.can_share(request.user,ticket),"can_delete":TicketPolicy.can_delete(request.user,ticket),"can_resolve_dispatch":can_resolve_dispatch,"group_open_count":group_open_count,"statuses":Ticket.Status.choices,"priorities":Ticket.Priority.choices,"grants":ticket.access_grants.filter(revoked_at__isnull=True).select_related("user__staff_profile"),"customer_history":history,"sms_jobs":sms_jobs,"viewer_user":request.user,"voip_call_methods":_voip_call_methods(request.user),"poll_version":conversation_version(ticket,latest),"poll_cursor":latest.public_id if latest else ""})
 @staff_required
 @require_POST
 def staff_sms_retry(request,public_id,job_id):
@@ -750,6 +751,38 @@ def _contact_queryset(user):
     ).distinct()
 
 
+def _voip_call_methods(user):
+    if not user.voip_call:
+        return ()
+    methods = []
+    if user.voip_extension:
+        methods.append("ip_phone")
+    if user.voip_mobile:
+        methods.append("mobile")
+    return tuple(methods)
+
+
+@staff_required
+@require_POST
+def staff_contact_call(request, public_id):
+    profile = get_object_or_404(_contact_queryset(request.user), user__public_id=public_id)
+    if not request.user.voip_call:
+        raise PermissionDenied
+    try:
+        data = json.loads(request.body or "{}")
+    except json.JSONDecodeError:
+        return JsonResponse({"success": False, "message": "درخواست تماس معتبر نیست."}, status=400)
+    method = data.get("method")
+    if method not in _voip_call_methods(request.user):
+        return JsonResponse({"success": False, "message": "روش تماس در دسترس نیست."}, status=400)
+    if not profile.user.mobile:
+        return JsonResponse({"success": False, "message": "شماره مخاطب ثبت نشده است."}, status=400)
+    result = place_voip_call(agent=request.user, customer=profile.user, method=method)
+    if not result.success:
+        return JsonResponse({"success": False, "message": "برقراری تماس ناموفق بود."}, status=502)
+    return JsonResponse({"success": True, "message": "درخواست تماس ارسال شد."})
+
+
 def _has_any_unit_permission(user, permission):
     return user.is_superuser or any(
         TicketPolicy.has_unit_permission(user, membership.unit, permission)
@@ -782,7 +815,7 @@ def staff_contacts(request):
         "carriers": base_profiles.filter(stakeholder_type=CustomerProfile.StakeholderType.CARRIER).count(),
         "needs_action": sum(item.waiting_staff_count for item in contacts),
     }
-    context = {"contacts": contacts, "metrics": metrics, "groups": visible_groups.annotate(contact_count=Count("contacts", distinct=True)), "stakeholder_types": CustomerProfile.StakeholderType.choices, "provinces": [row["province"] for row in location_data()], "can_add_contact": _has_any_unit_permission(request.user, "customers.add_customerprofile"), "active_staff_section": "contacts", "active_tab_title": "دفترچه مخاطبان"}
+    context = {"contacts": contacts, "metrics": metrics, "groups": visible_groups.annotate(contact_count=Count("contacts", distinct=True)), "stakeholder_types": CustomerProfile.StakeholderType.choices, "provinces": [row["province"] for row in location_data()], "can_add_contact": _has_any_unit_permission(request.user, "customers.add_customerprofile"), "voip_call_methods": _voip_call_methods(request.user), "active_staff_section": "contacts", "active_tab_title": "دفترچه مخاطبان"}
     return render(request, "tickets/staff_contacts.html", context)
 
 
@@ -830,7 +863,7 @@ def staff_contact_edit(request, public_id):
             profile.groups.add(*form.cleaned_data["groups"])
         messages.success(request, "اطلاعات مخاطب بروزرسانی شد.")
         return redirect("staff_tickets:contacts")
-    return render(request, "tickets/staff_entity_form.html", {"form": form, "active_staff_section": "contacts", "active_tab_title": "ویرایش مخاطب", "form_title": str(profile), "form_help": "عضویت همزمان مخاطب در چند گروه قابل مدیریت است."})
+    return render(request, "tickets/staff_entity_form.html", {"form": form, "call_customer": profile.user, "voip_call_methods": _voip_call_methods(request.user), "active_staff_section": "contacts", "active_tab_title": "ویرایش مخاطب", "form_title": str(profile), "form_help": "عضویت همزمان مخاطب در چند گروه قابل مدیریت است."})
 
 
 @staff_required