add retry sms manually

AGENTS.md

@@ -1,42 +1,81 @@
-# Project operating rules
-
-## Development server
-
-- Always bind the Django development server to `0.0.0.0:8000` so the project is reachable from phones and other devices through the computer's local-network IP address. Do not start it on `127.0.0.1` unless the user explicitly requests localhost-only access.
-- Before starting or restarting Django on port `8000`, inspect the port and identify every existing listener.
-- Stop the previous project server and its parent/child process tree before launching the replacement.
-- After launch, verify that exactly one process is listening on port `8000`.
-- Verify the listener is bound to `0.0.0.0:8000`, then fetch the site locally through `127.0.0.1:8000` as a health check.
-- Fetch a changed page/static asset from the live server and confirm the expected new content is actually being served.
-- When frontend assets change, remind the user to perform a hard refresh, but do not treat browser cache as the cause until the live listener and served content have been verified.
-- Keep the active server session identifier and shut it down cleanly before starting another instance.
-
-## Graphify queries
-
-- Treat questions about this codebase as Graphify queries first whenever `graphify-out/graph.json` exists.
-- Before querying, expand the user's Persian question against the actual vocabulary in `graphify-out/graph.json`.
-- Use the best combination of Persian and English terms that are present in the graph vocabulary; never rely on automatic translation, stemming, or synonyms inside Graphify.
-- For code queries, prioritize the graph's English identifiers (class, function, model, template, route, and file names), because the structural code graph is predominantly English; add Persian terms when they actually exist in the graph, especially for requirements and documentation.
-- Choose the traversal deliberately: BFS for broad relationships, DFS for dependency/data-flow traces, `path` for a shortest connection, and `explain` for one node and its neighbors.
-- Validate important Graphify findings against the referenced source code or project documentation before acting on them.
-
-## Python package mirror
-
-- Use Liara's PyPI mirror for Python dependency resolution and installation: `https://package-mirror.liara.ir/repository/pypi/simple`.
-- Prefer the persistent user-level pip configuration over repeating `--index-url` in individual commands.
-- If the mirror is temporarily unavailable or missing a required package/version, report it before using the public PyPI index as a fallback.
-
-## Frontend and PWA cache safety
-
-- Every locally served frontend asset in templates must include `static_asset_version` in its URL.
-- Keep the service-worker registration URL versioned with the same value and keep `updateViaCache: 'none'`; changing only the service-worker cache name is not sufficient.
-- Any change to frontend caching or PWA lifecycle code must preserve the regression assertions in `tests/test_views.py` and pass `tests/e2e/test_pwa_versioning.py` with service workers enabled.
-- Before blaming a user's browser cache, verify the live listener and served asset content according to the development-server rules above.
-
-## End-to-end browser tests
-
-- Put browser scenarios under `tests/e2e/`, mark them `e2e`, and use Django's transactional `live_server`.
-- Use the managed Chromium and isolated BrowserContext provided by `tests/e2e/conftest.py`; do not launch browsers directly inside tests. Keep Playwright function-scoped because a session-scoped sync Playwright event loop conflicts with Django's synchronous test-database setup.
-- Keep selectors and reusable browser actions in `tests/e2e/pages/` Page Objects, while tests remain focused on user-visible outcomes.
-- Never use fixed sleeps for synchronization. Use Playwright locators, `expect`, navigation, response, or application-state waits.
-- Preserve automatic screenshot and trace capture on failure. PWA scenarios must explicitly enable service workers and carry the `pwa` marker.
+# Project Operating & Agent Guidelines
+
+## 1. Codebase Navigation & Analysis (Ripwire vs. Graphify)
+
+> **Rule of Thumb:** Default to **Ripwire** for all hands-on coding, AST, edits, call graphs, and tests. Reserve **Graphify** strictly for high-level architectural understanding, cross-artifact relations, and non-code assets.
+
+CLI-only (never use MCP). Route strictly by question and artifact type. Never query both tools for the same sub-task; never execute in parallel. Always prefer `--expand` over reading entire files.
+
+| Metric / Dimension | **Ripwire** (Deterministic AST) | **Graphify** (Semantic KG) |
+|---|---|---|
+| **Primary Scope** | Local source code AST, symbol graphs, in-repo text | Cross-artifact: Code + Docs + PDFs + Media + SQL Schema |
+| **Best at** | Callers, callees, impact, tests, quality delta, `--arch`, `--doc-drift` | Conceptual "How A relates to B", ADR/RFC context, schemas |
+| **Primary CLI** | `ripwire . --for="…"`, `--callers=SYM`, `--impact=SYM`, `--test-gate` | `graphify query "…"`, `graphify path "A" "B"`, `graphify explain "node"` |
+| **Boundary** | Prose meaning, non-code files, cross-asset concepts | Exact symbol references, impact analysis, code test gates |
+
+### Routing Gate & Pipeline
+1. **Trivial edits (≤1 file, no exported symbols):** Modify directly without querying either tool.
+2. **Execution routing:**
+   - Hands-on coding, symbols, AST, usages, impact, and tests → **Ripwire**.
+   - Architecture discovery, cross-artifact concepts (PDF, media, docs, ADR/RFC), and SQL schemas → **Graphify**. (Note: `.sql` symbols use Ripwire; schema semantics use Graphify).
+   - Ambiguous/Mixed tasks → Run `ripwire . --help-task="task"` to classify, then route by artifact.
+3. **Graphify query rules (when selected):**
+   - Requires `graphify-out/graph.json`; if absent, route code questions to Ripwire.
+   - **Bilingual alignment:** Match terms directly against `graphify-out/graph.json` vocabulary. Prioritize English code identifiers; include Persian terms only when verified in graph documentation/requirements. Never rely on internal translation or stemming.
+   - **Traversal selection:** Use BFS for broad relationships, DFS for dependency traces, `path` for shortest linkage, and `explain` for node neighbors.
+   - Always cross-verify critical graph findings against source code before editing.
+4. **Pre-edit impact gate:** Before any non-trivial code change, inspect the target symbol with both `ripwire . --impact=SYM` and `ripwire . --uses=SYM`; if either query refuses or is ambiguous, resolve the symbol using the CLI guidance before editing.
+5. **Post-edit pipeline:** Run `ripwire . --test-gate` followed by `ripwire . --quality-delta`.
+
+---
+
+## 2. Dynamic Help, Self-Correction & Staleness
+
+Never stall on tool errors or hallucinate flags. Dynamic CLI help always takes precedence over memorized parameters.
+
+- **Help Precedence:** Before using an unfamiliar or ambiguous capability, inspect `ripwire --help` or `ripwire --help=--FLAG`; if any instruction or remembered syntax conflicts with that output, the CLI help is authoritative.
+- **Dynamic Inspection (on error or flag confusion):**
+  - Ripwire: `ripwire --help`, `ripwire --help=--FLAG`, `ripwire . --doctor`, `ripwire . --help-task="task"`
+  - Graphify: `graphify --help`, `graphify <cmd> --help`
+- **Fallback & Retries (Cap at 1):**
+  - If a command fails or rejects flags: inspect its `--help` and retry once.
+  - If a tool returns empty results or an explicit refusal: try the alternative tool once; if still unresolved, report to user.
+  - If data is suspected to be stale: run `graphify update .` or `ripwire . --no-cache` and retry once.
+  - If a tool binary is missing (`command -v` check fails): state missing dependency clearly; do not guess syntax.
+
+---
+
+## 3. Git Operations & Safety
+
+- **Read-only (Agent allowed):** `git status`, `git diff`, `git log`.
+- **Human-gated (User execution only):** `git add`, `commit`, `push`, `checkout`, `merge`, `rebase`, and branch management. If needed, request user action and pause.
+- **Exception:** `graphify hook install` is permitted (read-side only).
+
+---
+
+## 4. Development Server Lifecycle
+
+- **Binding:** Always bind Django to `0.0.0.0:8000` (LAN accessible). Never use `127.0.0.1` unless explicitly requested.
+- **Process Management:** Before launching, inspect port `8000`. Terminate previous project server instances and their child process trees cleanly.
+- **Health Verification:** Confirm exactly one process listens on `0.0.0.0:8000`, then fetch `127.0.0.1:8000` locally to verify health.
+- **Asset Confirmation:** When checking frontend changes, verify the served content on the live server before suggesting browser cache issues to the user.
+
+---
+
+## 5. Environment, Frontend & PWA Safety
+
+- **Python virtual environment:** Use the repository `.venv` for all Python and Django commands during development, tests, dependency management, and server startup. From WSL, run `.venv/Scripts/python.exe`; from Windows, run `.venv\Scripts\python.exe`. Run pip with `<venv-python> -m pip` and Django with `<venv-python> manage.py ...`. Do not use system Python or pip or create a second environment unless the user requests it.
+- **PyPI Mirror:** Use Liara's mirror: `https://package-mirror.liara.ir/repository/pypi/simple`. Use user-level pip configuration. Report downtime before falling back to public PyPI.
+- **Asset Versioning:** All locally served frontend assets must include `static_asset_version` in their URLs.
+- **PWA Lifecycle:** Keep the service worker registration URL versioned with `updateViaCache: 'none'`.
+- **Cache Regression Gate:** Changes to frontend caching or PWA code must pass assertions in `tests/test_views.py` and `tests/e2e/test_pwa_versioning.py`.
+
+---
+
+## 6. End-to-End Browser Tests (Playwright)
+
+- **Organization:** Place tests in `tests/e2e/`, mark with `e2e`, and run against Django's transactional `live_server`.
+- **Scope & Lifecycle:** Use managed Chromium and BrowserContext from `tests/e2e/conftest.py`. Keep Playwright function-scoped to prevent event loop deadlocks with Django's synchronous database setup.
+- **Page Objects:** Encapsulate interactions inside `tests/e2e/pages/`. Tests must assert user-visible outcomes only.
+- **Synchronization:** Never use hardcoded sleeps. Rely on Playwright locators, `expect`, navigation, and state-change assertions.
+- **Diagnostics:** Maintain automatic screenshot/trace capture on failure. PWA scenarios must enable service workers and use the `pwa` marker.

apps/accounts/migrations/0001_initial.py

@@ -1,78 +1,78 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.contrib.auth.models
-import django.contrib.auth.validators
-import django.db.models.deletion
-import django.utils.timezone
-import uuid
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('auth', '0012_alter_user_first_name_max_length'),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='OTPChallenge',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('mobile', models.CharField(db_index=True, max_length=16)),
-                ('purpose', models.CharField(choices=[('LOGIN', 'ورود')], default='LOGIN', max_length=20)),
-                ('code_hash', models.CharField(max_length=64)),
-                ('expires_at', models.DateTimeField()),
-                ('attempt_count', models.PositiveSmallIntegerField(default=0)),
-                ('max_attempts', models.PositiveSmallIntegerField(default=5)),
-                ('verified_at', models.DateTimeField(blank=True, null=True)),
-                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
-                ('request_ip', models.GenericIPAddressField(blank=True, null=True)),
-                ('user_agent', models.CharField(blank=True, max_length=300)),
-            ],
-        ),
-        migrations.CreateModel(
-            name='User',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('password', models.CharField(max_length=128, verbose_name='password')),
-                ('last_login', models.DateTimeField(blank=True, null=True, verbose_name='last login')),
-                ('is_superuser', models.BooleanField(default=False, help_text='Designates that this user has all permissions without explicitly assigning them.', verbose_name='superuser status')),
-                ('username', models.CharField(error_messages={'unique': 'A user with that username already exists.'}, help_text='Required. 150 characters or fewer. Letters, digits and @/./+/-/_ only.', max_length=150, unique=True, validators=[django.contrib.auth.validators.UnicodeUsernameValidator()], verbose_name='username')),
-                ('first_name', models.CharField(blank=True, max_length=150, verbose_name='first name')),
-                ('last_name', models.CharField(blank=True, max_length=150, verbose_name='last name')),
-                ('email', models.EmailField(blank=True, max_length=254, verbose_name='email address')),
-                ('is_staff', models.BooleanField(default=False, help_text='Designates whether the user can log into this admin site.', verbose_name='staff status')),
-                ('is_active', models.BooleanField(default=True, help_text='Designates whether this user should be treated as active. Unselect this instead of deleting accounts.', verbose_name='active')),
-                ('date_joined', models.DateTimeField(default=django.utils.timezone.now, verbose_name='date joined')),
-                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
-                ('mobile', models.CharField(blank=True, max_length=16, null=True, unique=True)),
-                ('account_type', models.CharField(choices=[('CUSTOMER', 'مشتری'), ('STAFF', 'کارشناس')], default='CUSTOMER', max_length=10)),
-                ('groups', models.ManyToManyField(blank=True, help_text='The groups this user belongs to. A user will get all permissions granted to each of their groups.', related_name='user_set', related_query_name='user', to='auth.group', verbose_name='groups')),
-                ('user_permissions', models.ManyToManyField(blank=True, help_text='Specific permissions for this user.', related_name='user_set', related_query_name='user', to='auth.permission', verbose_name='user permissions')),
-            ],
-            options={
-                'abstract': False,
-            },
-            managers=[
-                ('objects', django.contrib.auth.models.UserManager()),
-            ],
-        ),
-        migrations.CreateModel(
-            name='TicketMagicLink',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('token_hash', models.CharField(max_length=64, unique=True)),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('expires_at', models.DateTimeField()),
-                ('used_at', models.DateTimeField(blank=True, null=True)),
-                ('revoked_at', models.DateTimeField(blank=True, null=True)),
-                ('created_reason', models.CharField(blank=True, max_length=100)),
-                ('last_used_ip', models.GenericIPAddressField(blank=True, null=True)),
-                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
-            ],
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.contrib.auth.models
+import django.contrib.auth.validators
+import django.db.models.deletion
+import django.utils.timezone
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('auth', '0012_alter_user_first_name_max_length'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='OTPChallenge',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('mobile', models.CharField(db_index=True, max_length=16)),
+                ('purpose', models.CharField(choices=[('LOGIN', 'ورود')], default='LOGIN', max_length=20)),
+                ('code_hash', models.CharField(max_length=64)),
+                ('expires_at', models.DateTimeField()),
+                ('attempt_count', models.PositiveSmallIntegerField(default=0)),
+                ('max_attempts', models.PositiveSmallIntegerField(default=5)),
+                ('verified_at', models.DateTimeField(blank=True, null=True)),
+                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
+                ('request_ip', models.GenericIPAddressField(blank=True, null=True)),
+                ('user_agent', models.CharField(blank=True, max_length=300)),
+            ],
+        ),
+        migrations.CreateModel(
+            name='User',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('password', models.CharField(max_length=128, verbose_name='password')),
+                ('last_login', models.DateTimeField(blank=True, null=True, verbose_name='last login')),
+                ('is_superuser', models.BooleanField(default=False, help_text='Designates that this user has all permissions without explicitly assigning them.', verbose_name='superuser status')),
+                ('username', models.CharField(error_messages={'unique': 'A user with that username already exists.'}, help_text='Required. 150 characters or fewer. Letters, digits and @/./+/-/_ only.', max_length=150, unique=True, validators=[django.contrib.auth.validators.UnicodeUsernameValidator()], verbose_name='username')),
+                ('first_name', models.CharField(blank=True, max_length=150, verbose_name='first name')),
+                ('last_name', models.CharField(blank=True, max_length=150, verbose_name='last name')),
+                ('email', models.EmailField(blank=True, max_length=254, verbose_name='email address')),
+                ('is_staff', models.BooleanField(default=False, help_text='Designates whether the user can log into this admin site.', verbose_name='staff status')),
+                ('is_active', models.BooleanField(default=True, help_text='Designates whether this user should be treated as active. Unselect this instead of deleting accounts.', verbose_name='active')),
+                ('date_joined', models.DateTimeField(default=django.utils.timezone.now, verbose_name='date joined')),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('mobile', models.CharField(blank=True, max_length=16, null=True, unique=True)),
+                ('account_type', models.CharField(choices=[('CUSTOMER', 'مشتری'), ('STAFF', 'کارشناس')], default='CUSTOMER', max_length=10)),
+                ('groups', models.ManyToManyField(blank=True, help_text='The groups this user belongs to. A user will get all permissions granted to each of their groups.', related_name='user_set', related_query_name='user', to='auth.group', verbose_name='groups')),
+                ('user_permissions', models.ManyToManyField(blank=True, help_text='Specific permissions for this user.', related_name='user_set', related_query_name='user', to='auth.permission', verbose_name='user permissions')),
+            ],
+            options={
+                'abstract': False,
+            },
+            managers=[
+                ('objects', django.contrib.auth.models.UserManager()),
+            ],
+        ),
+        migrations.CreateModel(
+            name='TicketMagicLink',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('token_hash', models.CharField(max_length=64, unique=True)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('expires_at', models.DateTimeField()),
+                ('used_at', models.DateTimeField(blank=True, null=True)),
+                ('revoked_at', models.DateTimeField(blank=True, null=True)),
+                ('created_reason', models.CharField(blank=True, max_length=100)),
+                ('last_used_ip', models.GenericIPAddressField(blank=True, null=True)),
+                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
+            ],
+        ),
+    ]

apps/accounts/migrations/0002_initial.py

@@ -1,22 +1,22 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('accounts', '0001_initial'),
-        ('tickets', '0001_initial'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='ticket',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='magic_links', to='tickets.ticket'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('accounts', '0001_initial'),
+        ('tickets', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='ticket',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='magic_links', to='tickets.ticket'),
+        ),
+    ]

apps/accounts/migrations/0003_magiclinkaccesslog_alter_ticketmagiclink_options_and_more.py

@@ -1,38 +1,38 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('accounts', '0002_initial'),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='MagicLinkAccessLog',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('opened_at', models.DateTimeField(auto_now_add=True, db_index=True)),
-                ('ip_address', models.GenericIPAddressField(blank=True, null=True)),
-                ('user_agent', models.CharField(blank=True, max_length=500)),
-            ],
-            options={
-                'verbose_name': 'بازدید لینک جادویی',
-                'verbose_name_plural': 'بازدیدهای لینک جادویی',
-                'ordering': ['-opened_at'],
-            },
-        ),
-        migrations.AlterModelOptions(
-            name='ticketmagiclink',
-            options={'permissions': [('view_all_magic_links', 'Can audit magic links across all units')]},
-        ),
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='created_by',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='created_magic_links', to=settings.AUTH_USER_MODEL),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('accounts', '0002_initial'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='MagicLinkAccessLog',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('opened_at', models.DateTimeField(auto_now_add=True, db_index=True)),
+                ('ip_address', models.GenericIPAddressField(blank=True, null=True)),
+                ('user_agent', models.CharField(blank=True, max_length=500)),
+            ],
+            options={
+                'verbose_name': 'بازدید لینک جادویی',
+                'verbose_name_plural': 'بازدیدهای لینک جادویی',
+                'ordering': ['-opened_at'],
+            },
+        ),
+        migrations.AlterModelOptions(
+            name='ticketmagiclink',
+            options={'permissions': [('view_all_magic_links', 'Can audit magic links across all units')]},
+        ),
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='created_by',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='created_magic_links', to=settings.AUTH_USER_MODEL),
+        ),
+    ]

apps/accounts/migrations/0004_ticketmagiclink_created_unit_and_more.py

@@ -1,45 +1,45 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import django.db.models.deletion
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('accounts', '0003_magiclinkaccesslog_alter_ticketmagiclink_options_and_more'),
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='created_unit',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='magic_links', to='staff.organizationalunit'),
-        ),
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='last_user_agent',
-            field=models.CharField(blank=True, max_length=500),
-        ),
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='recipient_mobile',
-            field=models.CharField(blank=True, max_length=16),
-        ),
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='recipient_name',
-            field=models.CharField(blank=True, max_length=200),
-        ),
-        migrations.AddField(
-            model_name='ticketmagiclink',
-            name='view_count',
-            field=models.PositiveIntegerField(default=0),
-        ),
-        migrations.AddField(
-            model_name='magiclinkaccesslog',
-            name='magic_link',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='access_logs', to='accounts.ticketmagiclink'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('accounts', '0003_magiclinkaccesslog_alter_ticketmagiclink_options_and_more'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='created_unit',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='magic_links', to='staff.organizationalunit'),
+        ),
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='last_user_agent',
+            field=models.CharField(blank=True, max_length=500),
+        ),
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='recipient_mobile',
+            field=models.CharField(blank=True, max_length=16),
+        ),
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='recipient_name',
+            field=models.CharField(blank=True, max_length=200),
+        ),
+        migrations.AddField(
+            model_name='ticketmagiclink',
+            name='view_count',
+            field=models.PositiveIntegerField(default=0),
+        ),
+        migrations.AddField(
+            model_name='magiclinkaccesslog',
+            name='magic_link',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='access_logs', to='accounts.ticketmagiclink'),
+        ),
+    ]

apps/accounts/migrations/0005_magiclinkaccesslog_magic_opened_idx_and_more.py

@@ -1,27 +1,27 @@
-# Generated by Django 5.1.1 on 2026-09-08 15:32
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('accounts', '0004_ticketmagiclink_created_unit_and_more'),
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-        ('tickets', '0006_assign_legacy_contacts_to_sales'),
-    ]
-
-    operations = [
-        migrations.AddIndex(
-            model_name='magiclinkaccesslog',
-            index=models.Index(fields=['magic_link', 'opened_at'], name='magic_opened_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='ticketmagiclink',
-            index=models.Index(fields=['created_unit', 'created_at'], name='magic_unit_created_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='ticketmagiclink',
-            index=models.Index(fields=['expires_at', 'revoked_at'], name='magic_validity_idx'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 15:32
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('accounts', '0004_ticketmagiclink_created_unit_and_more'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+        ('tickets', '0006_assign_legacy_contacts_to_sales'),
+    ]
+
+    operations = [
+        migrations.AddIndex(
+            model_name='magiclinkaccesslog',
+            index=models.Index(fields=['magic_link', 'opened_at'], name='magic_opened_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticketmagiclink',
+            index=models.Index(fields=['created_unit', 'created_at'], name='magic_unit_created_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticketmagiclink',
+            index=models.Index(fields=['expires_at', 'revoked_at'], name='magic_validity_idx'),
+        ),
+    ]

apps/attachments/migrations/0001_initial.py

@@ -1,49 +1,49 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import apps.attachments.models
-import uuid
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='Attachment',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
-                ('file', models.FileField(upload_to=apps.attachments.models.attachment_path)),
-                ('original_name', models.CharField(max_length=255)),
-                ('stored_name', models.CharField(max_length=255)),
-                ('relative_path', models.CharField(max_length=500)),
-                ('attachment_type', models.CharField(choices=[('IMAGE', 'تصویر'), ('VIDEO', 'ویدئو'), ('VOICE', 'صدا'), ('PDF', 'PDF'), ('WORD', 'Word'), ('EXCEL', 'Excel'), ('ZIP', 'ZIP'), ('RAR', 'RAR'), ('OTHER', 'سایر')], max_length=20)),
-                ('mime_type', models.CharField(max_length=150)),
-                ('extension', models.CharField(max_length=20)),
-                ('file_size', models.PositiveBigIntegerField()),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-            ],
-            options={
-                'permissions': [('download_attachment', 'Can download attachment'), ('manage_attachment_policy', 'Can manage attachment policy')],
-            },
-        ),
-        migrations.CreateModel(
-            name='AttachmentPolicy',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('attachment_type', models.CharField(max_length=20, unique=True)),
-                ('is_enabled', models.BooleanField(default=True)),
-                ('max_file_size', models.PositiveBigIntegerField()),
-                ('max_files_per_message', models.PositiveSmallIntegerField(default=10)),
-                ('allowed_extensions', models.JSONField(default=list)),
-                ('allowed_mime_types', models.JSONField(default=list)),
-                ('sort_order', models.PositiveIntegerField(default=0)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-            ],
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import apps.attachments.models
+import uuid
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='Attachment',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('file', models.FileField(upload_to=apps.attachments.models.attachment_path)),
+                ('original_name', models.CharField(max_length=255)),
+                ('stored_name', models.CharField(max_length=255)),
+                ('relative_path', models.CharField(max_length=500)),
+                ('attachment_type', models.CharField(choices=[('IMAGE', 'تصویر'), ('VIDEO', 'ویدئو'), ('VOICE', 'صدا'), ('PDF', 'PDF'), ('WORD', 'Word'), ('EXCEL', 'Excel'), ('ZIP', 'ZIP'), ('RAR', 'RAR'), ('OTHER', 'سایر')], max_length=20)),
+                ('mime_type', models.CharField(max_length=150)),
+                ('extension', models.CharField(max_length=20)),
+                ('file_size', models.PositiveBigIntegerField()),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+            ],
+            options={
+                'permissions': [('download_attachment', 'Can download attachment'), ('manage_attachment_policy', 'Can manage attachment policy')],
+            },
+        ),
+        migrations.CreateModel(
+            name='AttachmentPolicy',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('attachment_type', models.CharField(max_length=20, unique=True)),
+                ('is_enabled', models.BooleanField(default=True)),
+                ('max_file_size', models.PositiveBigIntegerField()),
+                ('max_files_per_message', models.PositiveSmallIntegerField(default=10)),
+                ('allowed_extensions', models.JSONField(default=list)),
+                ('allowed_mime_types', models.JSONField(default=list)),
+                ('sort_order', models.PositiveIntegerField(default=0)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+            ],
+        ),
+    ]

apps/attachments/migrations/0002_initial.py

@@ -1,29 +1,29 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('attachments', '0001_initial'),
-        ('messaging', '0001_initial'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='attachment',
-            name='message',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='attachments', to='messaging.message'),
-        ),
-        migrations.AddField(
-            model_name='attachment',
-            name='uploaded_by',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('attachments', '0001_initial'),
+        ('messaging', '0001_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='attachment',
+            name='message',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='attachments', to='messaging.message'),
+        ),
+        migrations.AddField(
+            model_name='attachment',
+            name='uploaded_by',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL),
+        ),
+    ]

apps/attachments/migrations/0003_alter_attachment_file.py

@@ -1,19 +1,19 @@
-# Generated by Django 5.1.1 on 2026-09-05 08:31
-
-import apps.attachments.models
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('attachments', '0002_initial'),
-    ]
-
-    operations = [
-        migrations.AlterField(
-            model_name='attachment',
-            name='file',
-            field=models.FileField(max_length=500, upload_to=apps.attachments.models.attachment_path),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 08:31
+
+import apps.attachments.models
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('attachments', '0002_initial'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='attachment',
+            name='file',
+            field=models.FileField(max_length=500, upload_to=apps.attachments.models.attachment_path),
+        ),
+    ]

apps/core/migrations/0001_initial.py

@@ -1,47 +1,47 @@
-# Generated by Django 5.1.1 on 2026-09-09 03:38
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='PageTitle',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('route_name', models.CharField(help_text='مانند accounts:login', max_length=160, unique=True)),
-                ('title', models.CharField(max_length=240)),
-                ('is_active', models.BooleanField(default=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-            ],
-            options={
-                'verbose_name': 'عنوان صفحه',
-                'verbose_name_plural': 'عنوان صفحات',
-                'ordering': ('route_name',),
-            },
-        ),
-        migrations.CreateModel(
-            name='SiteBranding',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('site_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
-                ('header_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
-                ('header_subtitle', models.CharField(default='درخواست روشن، پیگیری مطمئن', max_length=200)),
-                ('staff_brand_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
-                ('staff_brand_subtitle', models.CharField(default='مرکز ارتباط با مشتری', max_length=200)),
-                ('staff_panel_label', models.CharField(default='پنل کارشناسان', max_length=120)),
-                ('pwa_title', models.CharField(default='واحد فروش', max_length=80)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-            ],
-            options={
-                'verbose_name': 'تنظیمات عنوان و برند',
-                'verbose_name_plural': 'تنظیمات عنوان و برند',
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 03:38
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='PageTitle',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('route_name', models.CharField(help_text='مانند accounts:login', max_length=160, unique=True)),
+                ('title', models.CharField(max_length=240)),
+                ('is_active', models.BooleanField(default=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+            ],
+            options={
+                'verbose_name': 'عنوان صفحه',
+                'verbose_name_plural': 'عنوان صفحات',
+                'ordering': ('route_name',),
+            },
+        ),
+        migrations.CreateModel(
+            name='SiteBranding',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('site_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
+                ('header_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
+                ('header_subtitle', models.CharField(default='درخواست روشن، پیگیری مطمئن', max_length=200)),
+                ('staff_brand_title', models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160)),
+                ('staff_brand_subtitle', models.CharField(default='مرکز ارتباط با مشتری', max_length=200)),
+                ('staff_panel_label', models.CharField(default='پنل کارشناسان', max_length=120)),
+                ('pwa_title', models.CharField(default='واحد فروش', max_length=80)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+            ],
+            options={
+                'verbose_name': 'تنظیمات عنوان و برند',
+                'verbose_name_plural': 'تنظیمات عنوان و برند',
+            },
+        ),
+    ]

apps/core/migrations/0003_sitebranding_developer_credit_html_and_more.py

@@ -1,53 +1,53 @@
-# Generated by Django 5.1.1 on 2026-09-09 04:55
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('core', '0002_seed_branding_and_page_titles'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='sitebranding',
-            name='developer_credit_html',
-            field=models.TextField(blank=True, help_text='فقط برای HTML مورد اعتماد؛ لینک، آیکون و style خطی مجاز است.', verbose_name='HTML سفارشی امضای توسعه\u200cدهنده'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='developer_credit_text',
-            field=models.CharField(default='برنامه نویسی و توسعه: محمد جواد فصاحت  |  09202202129', max_length=500, verbose_name='متن امضای توسعه\u200cدهنده'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='login_intro_body',
-            field=models.TextField(default='درخواست خود را ثبت کنید، فایل و پیام صوتی بفرستید و پاسخ کارشناس را در یک فضای امن دنبال کنید.', verbose_name='متن معرفی ورود'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='login_intro_enabled',
-            field=models.BooleanField(default=True, verbose_name='نمایش بخش معرفی ورود'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='login_intro_eyebrow',
-            field=models.CharField(default='ارتباط مستقیم با تیم فروش', max_length=200, verbose_name='بالانویس معرفی ورود'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='login_intro_heading',
-            field=models.TextField(default='پاسخ روشن،\nپیگیری ساده.', verbose_name='عنوان معرفی ورود'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='login_intro_icon',
-            field=models.CharField(blank=True, default='✦', max_length=32, verbose_name='آیکون معرفی ورود'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='use_developer_credit_html',
-            field=models.BooleanField(default=False, help_text='با فعال\u200cسازی، HTML بدون escape نمایش داده می\u200cشود؛ فقط مدیر ارشد باید آن را ویرایش کند.', verbose_name='استفاده از HTML سفارشی'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 04:55
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('core', '0002_seed_branding_and_page_titles'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='sitebranding',
+            name='developer_credit_html',
+            field=models.TextField(blank=True, help_text='فقط برای HTML مورد اعتماد؛ لینک، آیکون و style خطی مجاز است.', verbose_name='HTML سفارشی امضای توسعه\u200cدهنده'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='developer_credit_text',
+            field=models.CharField(default='برنامه نویسی و توسعه: محمد جواد فصاحت  |  09202202129', max_length=500, verbose_name='متن امضای توسعه\u200cدهنده'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='login_intro_body',
+            field=models.TextField(default='درخواست خود را ثبت کنید، فایل و پیام صوتی بفرستید و پاسخ کارشناس را در یک فضای امن دنبال کنید.', verbose_name='متن معرفی ورود'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='login_intro_enabled',
+            field=models.BooleanField(default=True, verbose_name='نمایش بخش معرفی ورود'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='login_intro_eyebrow',
+            field=models.CharField(default='ارتباط مستقیم با تیم فروش', max_length=200, verbose_name='بالانویس معرفی ورود'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='login_intro_heading',
+            field=models.TextField(default='پاسخ روشن،\nپیگیری ساده.', verbose_name='عنوان معرفی ورود'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='login_intro_icon',
+            field=models.CharField(blank=True, default='✦', max_length=32, verbose_name='آیکون معرفی ورود'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='use_developer_credit_html',
+            field=models.BooleanField(default=False, help_text='با فعال\u200cسازی، HTML بدون escape نمایش داده می\u200cشود؛ فقط مدیر ارشد باید آن را ویرایش کند.', verbose_name='استفاده از HTML سفارشی'),
+        ),
+    ]

apps/core/migrations/0004_sitebranding_staff_sidebar_credit_html_and_more.py

@@ -1,28 +1,28 @@
-# Generated by Django 5.1.1 on 2026-09-09 05:04
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('core', '0003_sitebranding_developer_credit_html_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_sidebar_credit_html',
-            field=models.TextField(blank=True, help_text='مستقل از امضای عمومی؛ فقط برای HTML مورد اعتماد.', verbose_name='HTML سفارشی امضای sidebar کارکنان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_sidebar_credit_text',
-            field=models.CharField(default='برنامه نویسی و توسعه: محمد جواد فصاحت', max_length=500, verbose_name='متن امضای پایین sidebar کارکنان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='use_staff_sidebar_credit_html',
-            field=models.BooleanField(default=False, verbose_name='استفاده از HTML سفارشی در sidebar'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 05:04
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('core', '0003_sitebranding_developer_credit_html_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_sidebar_credit_html',
+            field=models.TextField(blank=True, help_text='مستقل از امضای عمومی؛ فقط برای HTML مورد اعتماد.', verbose_name='HTML سفارشی امضای sidebar کارکنان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_sidebar_credit_text',
+            field=models.CharField(default='برنامه نویسی و توسعه: محمد جواد فصاحت', max_length=500, verbose_name='متن امضای پایین sidebar کارکنان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='use_staff_sidebar_credit_html',
+            field=models.BooleanField(default=False, verbose_name='استفاده از HTML سفارشی در sidebar'),
+        ),
+    ]

apps/core/migrations/0005_sitebranding_company_logo_and_more.py

@@ -1,93 +1,93 @@
-# Generated by Django 5.1.1 on 2026-09-09 05:18
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('core', '0004_sitebranding_staff_sidebar_credit_html_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='sitebranding',
-            name='company_logo',
-            field=models.ImageField(blank=True, upload_to='branding/logo/', verbose_name='لوگوی اصلی'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='customer_tickets_hero_body',
-            field=models.TextField(default='موضوع جدیدی دارید؟ آن را جدا ثبت کنید تا تیم فروش دقیق\u200cتر و سریع\u200cتر پیگیری کند.', verbose_name='متن صفحه تیکت\u200cهای مشتری'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='customer_tickets_hero_enabled',
-            field=models.BooleanField(default=True, verbose_name='نمایش معرفی صفحه تیکت\u200cهای مشتری'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='customer_tickets_hero_eyebrow',
-            field=models.CharField(default='مرکز ارتباط با فروش', max_length=200, verbose_name='بالانویس صفحه تیکت\u200cهای مشتری'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='customer_tickets_hero_heading',
-            field=models.TextField(default='هر درخواست، یک مسیر روشن\nتا رسیدن به پاسخ.', verbose_name='عنوان صفحه تیکت\u200cهای مشتری'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='favicon',
-            field=models.ImageField(blank=True, upload_to='branding/favicon/', verbose_name='Favicon'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='pwa_description',
-            field=models.CharField(default='ثبت و پیگیری درخواست\u200cهای فروش لوله گستر گلپایگان', max_length=300, verbose_name='توضیح PWA'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='pwa_icon',
-            field=models.ImageField(blank=True, upload_to='branding/pwa/', verbose_name='آیکون PWA'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='pwa_install_help',
-            field=models.CharField(default='برای دسترسی سریع، برنامه را به صفحه اصلی گوشی اضافه کنید.', max_length=300, verbose_name='راهنمای نصب PWA'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='pwa_install_label',
-            field=models.CharField(default='نصب گفت\u200cوگو با واحد فروش', max_length=160, verbose_name='عنوان پیشنهاد نصب PWA'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='pwa_name',
-            field=models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160, verbose_name='نام کامل PWA'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_login_intro_body',
-            field=models.TextField(default='صف درخواست\u200cها، SLA، اولویت\u200cها و سوابق مشتری را از یک میز کار متمرکز مدیریت کنید.', verbose_name='متن ورود کارشناسان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_login_intro_enabled',
-            field=models.BooleanField(default=True, verbose_name='نمایش معرفی ورود کارشناسان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_login_intro_eyebrow',
-            field=models.CharField(default='پنل کارشناسان فروش', max_length=200, verbose_name='بالانویس ورود کارشناسان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_login_intro_heading',
-            field=models.TextField(default='پاسخ\u200cهای بهتر،\nفروش هوشمندتر.', verbose_name='عنوان ورود کارشناسان'),
-        ),
-        migrations.AddField(
-            model_name='sitebranding',
-            name='staff_login_intro_icon',
-            field=models.CharField(blank=True, default='◈', max_length=32, verbose_name='آیکون معرفی ورود کارشناسان'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 05:18
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('core', '0004_sitebranding_staff_sidebar_credit_html_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='sitebranding',
+            name='company_logo',
+            field=models.ImageField(blank=True, upload_to='branding/logo/', verbose_name='لوگوی اصلی'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='customer_tickets_hero_body',
+            field=models.TextField(default='موضوع جدیدی دارید؟ آن را جدا ثبت کنید تا تیم فروش دقیق\u200cتر و سریع\u200cتر پیگیری کند.', verbose_name='متن صفحه تیکت\u200cهای مشتری'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='customer_tickets_hero_enabled',
+            field=models.BooleanField(default=True, verbose_name='نمایش معرفی صفحه تیکت\u200cهای مشتری'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='customer_tickets_hero_eyebrow',
+            field=models.CharField(default='مرکز ارتباط با فروش', max_length=200, verbose_name='بالانویس صفحه تیکت\u200cهای مشتری'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='customer_tickets_hero_heading',
+            field=models.TextField(default='هر درخواست، یک مسیر روشن\nتا رسیدن به پاسخ.', verbose_name='عنوان صفحه تیکت\u200cهای مشتری'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='favicon',
+            field=models.ImageField(blank=True, upload_to='branding/favicon/', verbose_name='Favicon'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='pwa_description',
+            field=models.CharField(default='ثبت و پیگیری درخواست\u200cهای فروش لوله گستر گلپایگان', max_length=300, verbose_name='توضیح PWA'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='pwa_icon',
+            field=models.ImageField(blank=True, upload_to='branding/pwa/', verbose_name='آیکون PWA'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='pwa_install_help',
+            field=models.CharField(default='برای دسترسی سریع، برنامه را به صفحه اصلی گوشی اضافه کنید.', max_length=300, verbose_name='راهنمای نصب PWA'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='pwa_install_label',
+            field=models.CharField(default='نصب گفت\u200cوگو با واحد فروش', max_length=160, verbose_name='عنوان پیشنهاد نصب PWA'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='pwa_name',
+            field=models.CharField(default='گفت\u200cوگو با واحد فروش', max_length=160, verbose_name='نام کامل PWA'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_login_intro_body',
+            field=models.TextField(default='صف درخواست\u200cها، SLA، اولویت\u200cها و سوابق مشتری را از یک میز کار متمرکز مدیریت کنید.', verbose_name='متن ورود کارشناسان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_login_intro_enabled',
+            field=models.BooleanField(default=True, verbose_name='نمایش معرفی ورود کارشناسان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_login_intro_eyebrow',
+            field=models.CharField(default='پنل کارشناسان فروش', max_length=200, verbose_name='بالانویس ورود کارشناسان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_login_intro_heading',
+            field=models.TextField(default='پاسخ\u200cهای بهتر،\nفروش هوشمندتر.', verbose_name='عنوان ورود کارشناسان'),
+        ),
+        migrations.AddField(
+            model_name='sitebranding',
+            name='staff_login_intro_icon',
+            field=models.CharField(blank=True, default='◈', max_length=32, verbose_name='آیکون معرفی ورود کارشناسان'),
+        ),
+    ]

apps/customers/migrations/0001_initial.py

@@ -1,32 +1,32 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='CustomerProfile',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('first_name', models.CharField(blank=True, max_length=100)),
-                ('last_name', models.CharField(blank=True, max_length=100)),
-                ('customer_type', models.CharField(blank=True, choices=[('PERSON', 'شخص'), ('CONSUMER', 'مصرف\u200cکننده نهایی'), ('SHOP', 'فروشگاه'), ('REPRESENTATIVE', 'نمایندگی'), ('COMPANY', 'شرکت'), ('OTHER', 'سایر')], max_length=20)),
-                ('user', models.OneToOneField(on_delete=django.db.models.deletion.CASCADE, related_name='customer_profile', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'abstract': False,
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='CustomerProfile',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('first_name', models.CharField(blank=True, max_length=100)),
+                ('last_name', models.CharField(blank=True, max_length=100)),
+                ('customer_type', models.CharField(blank=True, choices=[('PERSON', 'شخص'), ('CONSUMER', 'مصرف\u200cکننده نهایی'), ('SHOP', 'فروشگاه'), ('REPRESENTATIVE', 'نمایندگی'), ('COMPANY', 'شرکت'), ('OTHER', 'سایر')], max_length=20)),
+                ('user', models.OneToOneField(on_delete=django.db.models.deletion.CASCADE, related_name='customer_profile', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'abstract': False,
+            },
+        ),
+    ]

apps/customers/migrations/0003_contactgroup_customerprofile_organization_name_and_more.py

@@ -1,41 +1,41 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import apps.core.models
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('customers', '0002_customerprofile_city_customerprofile_province'),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='ContactGroup',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('name', models.CharField(max_length=150)),
-                ('description', models.TextField(blank=True)),
-                ('is_active', models.BooleanField(default=True)),
-            ],
-            options={
-                'verbose_name': 'گروه مخاطبان',
-                'verbose_name_plural': 'گروه\u200cهای مخاطبان',
-                'ordering': ['unit__name', 'name'],
-            },
-            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
-        ),
-        migrations.AddField(
-            model_name='customerprofile',
-            name='organization_name',
-            field=models.CharField(blank=True, max_length=180),
-        ),
-        migrations.AddField(
-            model_name='customerprofile',
-            name='stakeholder_type',
-            field=models.CharField(choices=[('CUSTOMER', 'مشتری'), ('SUPPLIER', 'تامین\u200cکننده'), ('CARRIER', 'باربری'), ('OTHER', 'سایر')], db_index=True, default='CUSTOMER', max_length=20),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import apps.core.models
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('customers', '0002_customerprofile_city_customerprofile_province'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='ContactGroup',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('name', models.CharField(max_length=150)),
+                ('description', models.TextField(blank=True)),
+                ('is_active', models.BooleanField(default=True)),
+            ],
+            options={
+                'verbose_name': 'گروه مخاطبان',
+                'verbose_name_plural': 'گروه\u200cهای مخاطبان',
+                'ordering': ['unit__name', 'name'],
+            },
+            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
+        ),
+        migrations.AddField(
+            model_name='customerprofile',
+            name='organization_name',
+            field=models.CharField(blank=True, max_length=180),
+        ),
+        migrations.AddField(
+            model_name='customerprofile',
+            name='stakeholder_type',
+            field=models.CharField(choices=[('CUSTOMER', 'مشتری'), ('SUPPLIER', 'تامین\u200cکننده'), ('CARRIER', 'باربری'), ('OTHER', 'سایر')], db_index=True, default='CUSTOMER', max_length=20),
+        ),
+    ]

apps/customers/migrations/0004_contactgroup_unit_customerprofile_groups_and_more.py

@@ -1,29 +1,29 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import django.db.models.deletion
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('customers', '0003_contactgroup_customerprofile_organization_name_and_more'),
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='contactgroup',
-            name='unit',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='contact_groups', to='staff.organizationalunit'),
-        ),
-        migrations.AddField(
-            model_name='customerprofile',
-            name='groups',
-            field=models.ManyToManyField(blank=True, related_name='contacts', to='customers.contactgroup'),
-        ),
-        migrations.AddConstraint(
-            model_name='contactgroup',
-            constraint=models.UniqueConstraint(fields=('unit', 'name'), name='unique_contact_group_name_per_unit'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('customers', '0003_contactgroup_customerprofile_organization_name_and_more'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='contactgroup',
+            name='unit',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='contact_groups', to='staff.organizationalunit'),
+        ),
+        migrations.AddField(
+            model_name='customerprofile',
+            name='groups',
+            field=models.ManyToManyField(blank=True, related_name='contacts', to='customers.contactgroup'),
+        ),
+        migrations.AddConstraint(
+            model_name='contactgroup',
+            constraint=models.UniqueConstraint(fields=('unit', 'name'), name='unique_contact_group_name_per_unit'),
+        ),
+    ]

apps/messaging/migrations/0001_initial.py

@@ -1,53 +1,53 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-import uuid
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='MessageMention',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-            ],
-        ),
-        migrations.CreateModel(
-            name='MessageRevision',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('body', models.TextField()),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-            ],
-        ),
-        migrations.CreateModel(
-            name='Message',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
-                ('body', models.TextField(blank=True)),
-                ('message_type', models.CharField(choices=[('PUBLIC', 'عمومی'), ('INTERNAL_NOTE', 'یادداشت داخلی')], default='PUBLIC', max_length=20)),
-                ('is_internal', models.BooleanField(default=False)),
-                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('edited_at', models.DateTimeField(blank=True, null=True)),
-                ('deleted_at', models.DateTimeField(blank=True, null=True)),
-                ('author', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='authored_messages', to=settings.AUTH_USER_MODEL)),
-                ('deleted_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='deleted_messages', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'ordering': ['created_at', 'id'],
-                'permissions': [('add_internal_note', 'Can add internal note'), ('edit_own_message', 'Can edit own message'), ('delete_own_message', 'Can delete own message'), ('view_deleted_message_content', 'Can view deleted content'), ('view_message_revisions', 'Can view revisions')],
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='MessageMention',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+            ],
+        ),
+        migrations.CreateModel(
+            name='MessageRevision',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('body', models.TextField()),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+            ],
+        ),
+        migrations.CreateModel(
+            name='Message',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('body', models.TextField(blank=True)),
+                ('message_type', models.CharField(choices=[('PUBLIC', 'عمومی'), ('INTERNAL_NOTE', 'یادداشت داخلی')], default='PUBLIC', max_length=20)),
+                ('is_internal', models.BooleanField(default=False)),
+                ('created_at', models.DateTimeField(auto_now_add=True, db_index=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('edited_at', models.DateTimeField(blank=True, null=True)),
+                ('deleted_at', models.DateTimeField(blank=True, null=True)),
+                ('author', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='authored_messages', to=settings.AUTH_USER_MODEL)),
+                ('deleted_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='deleted_messages', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'ordering': ['created_at', 'id'],
+                'permissions': [('add_internal_note', 'Can add internal note'), ('edit_own_message', 'Can edit own message'), ('delete_own_message', 'Can delete own message'), ('view_deleted_message_content', 'Can view deleted content'), ('view_message_revisions', 'Can view revisions')],
+            },
+        ),
+    ]

apps/messaging/migrations/0002_initial.py

@@ -1,48 +1,48 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('messaging', '0001_initial'),
-        ('tickets', '0001_initial'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='message',
-            name='ticket',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='ticket_messages', to='tickets.ticket'),
-        ),
-        migrations.AddField(
-            model_name='messagemention',
-            name='mentioned_user',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL),
-        ),
-        migrations.AddField(
-            model_name='messagemention',
-            name='message',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='mentions', to='messaging.message'),
-        ),
-        migrations.AddField(
-            model_name='messagerevision',
-            name='edited_by',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL),
-        ),
-        migrations.AddField(
-            model_name='messagerevision',
-            name='message',
-            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='revisions', to='messaging.message'),
-        ),
-        migrations.AddConstraint(
-            model_name='messagemention',
-            constraint=models.UniqueConstraint(fields=('message', 'mentioned_user'), name='unique_message_mention'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('messaging', '0001_initial'),
+        ('tickets', '0001_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='message',
+            name='ticket',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='ticket_messages', to='tickets.ticket'),
+        ),
+        migrations.AddField(
+            model_name='messagemention',
+            name='mentioned_user',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='messagemention',
+            name='message',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='mentions', to='messaging.message'),
+        ),
+        migrations.AddField(
+            model_name='messagerevision',
+            name='edited_by',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='messagerevision',
+            name='message',
+            field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='revisions', to='messaging.message'),
+        ),
+        migrations.AddConstraint(
+            model_name='messagemention',
+            constraint=models.UniqueConstraint(fields=('message', 'mentioned_user'), name='unique_message_mention'),
+        ),
+    ]

apps/messaging/migrations/0003_messagereadreceipt.py

@@ -1,29 +1,29 @@
-# Generated by Django 5.1.1 on 2026-09-06 15:45
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('messaging', '0002_initial'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='MessageReadReceipt',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('read_at', models.DateTimeField(auto_now_add=True, db_index=True)),
-                ('message', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='read_receipts', to='messaging.message')),
-                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='message_read_receipts', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'ordering': ['read_at', 'id'],
-                'constraints': [models.UniqueConstraint(fields=('message', 'user'), name='unique_message_read_receipt')],
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-06 15:45
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('messaging', '0002_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='MessageReadReceipt',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('read_at', models.DateTimeField(auto_now_add=True, db_index=True)),
+                ('message', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='read_receipts', to='messaging.message')),
+                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='message_read_receipts', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'ordering': ['read_at', 'id'],
+                'constraints': [models.UniqueConstraint(fields=('message', 'user'), name='unique_message_read_receipt')],
+            },
+        ),
+    ]

apps/notifications/migrations/0001_initial.py

@@ -1,37 +1,37 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('tickets', '0001_initial'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='NotificationJob',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('channel', models.CharField(choices=[('SMS', 'پیامک'), ('BALE', 'بله')], max_length=10)),
-                ('event_type', models.CharField(max_length=50)),
-                ('payload', models.JSONField(default=dict)),
-                ('status', models.CharField(choices=[('PENDING', 'در صف'), ('PROCESSING', 'در حال ارسال'), ('SENT', 'ارسال\u200cشده'), ('FAILED', 'ناموفق')], db_index=True, default='PENDING', max_length=15)),
-                ('attempts', models.PositiveSmallIntegerField(default=0)),
-                ('next_attempt_at', models.DateTimeField(db_index=True)),
-                ('last_error', models.TextField(blank=True)),
-                ('dedupe_key', models.CharField(max_length=200, unique=True)),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('sent_at', models.DateTimeField(blank=True, null=True)),
-                ('customer', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='customer_notifications', to=settings.AUTH_USER_MODEL)),
-                ('staff_user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='staff_notifications', to=settings.AUTH_USER_MODEL)),
-                ('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='tickets.ticket')),
-            ],
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('tickets', '0001_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='NotificationJob',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('channel', models.CharField(choices=[('SMS', 'پیامک'), ('BALE', 'بله')], max_length=10)),
+                ('event_type', models.CharField(max_length=50)),
+                ('payload', models.JSONField(default=dict)),
+                ('status', models.CharField(choices=[('PENDING', 'در صف'), ('PROCESSING', 'در حال ارسال'), ('SENT', 'ارسال\u200cشده'), ('FAILED', 'ناموفق')], db_index=True, default='PENDING', max_length=15)),
+                ('attempts', models.PositiveSmallIntegerField(default=0)),
+                ('next_attempt_at', models.DateTimeField(db_index=True)),
+                ('last_error', models.TextField(blank=True)),
+                ('dedupe_key', models.CharField(max_length=200, unique=True)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('sent_at', models.DateTimeField(blank=True, null=True)),
+                ('customer', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='customer_notifications', to=settings.AUTH_USER_MODEL)),
+                ('staff_user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='staff_notifications', to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='tickets.ticket')),
+            ],
+        ),
+    ]

apps/notifications/migrations/0002_smstemplate.py

@@ -1,6 +1,6 @@
-# Generated by Django 5.1.1 on 2026-09-07 04:56
-
-import apps.core.models
+# Generated by Django 5.1.1 on 2026-09-07 04:56
+
+import apps.core.models
 from django.db import migrations, models
 
 TAGS=["magic_link","first_name","last_name","ticket_number","subject","province","city","expert_name"]
@@ -14,26 +14,26 @@ def seed_sms_templates(apps,schema_editor):
     for event,(title,body) in DEFAULTS.items(): model.objects.get_or_create(event_type=event,defaults={"title":title,"body":body,"allowed_tags":TAGS})
 def remove_sms_templates(apps,schema_editor):
     apps.get_model("notifications","SMSTemplate").objects.filter(event_type__in=DEFAULTS).delete()
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('notifications', '0001_initial'),
-    ]
-
-    operations = [
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0001_initial'),
+    ]
+
+    operations = [
         migrations.CreateModel(
-            name='SMSTemplate',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('event_type', models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50, unique=True)),
-                ('title', models.CharField(max_length=120)),
-                ('body', models.TextField(help_text='تگ\u200cها را مانند {magic_link} در متن قرار دهید.')),
-                ('allowed_tags', models.JSONField(blank=True, default=list)),
-                ('is_active', models.BooleanField(default=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-            ],
+            name='SMSTemplate',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('event_type', models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50, unique=True)),
+                ('title', models.CharField(max_length=120)),
+                ('body', models.TextField(help_text='تگ\u200cها را مانند {magic_link} در متن قرار دهید.')),
+                ('allowed_tags', models.JSONField(blank=True, default=list)),
+                ('is_active', models.BooleanField(default=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+            ],
             bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
         ),
         migrations.RunPython(seed_sms_templates,remove_sms_templates),

apps/notifications/migrations/0005_smstemplate_unit_alter_smstemplate_event_type_and_more.py

@@ -1,33 +1,33 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import django.db.models.deletion
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('notifications', '0004_customer_reply_bale_policy'),
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='smstemplate',
-            name='unit',
-            field=models.ForeignKey(blank=True, help_text='خالی یعنی الگوی عمومی و fallback.', null=True, on_delete=django.db.models.deletion.CASCADE, related_name='sms_templates', to='staff.organizationalunit'),
-        ),
-        migrations.AlterField(
-            model_name='smstemplate',
-            name='event_type',
-            field=models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50),
-        ),
-        migrations.AddConstraint(
-            model_name='smstemplate',
-            constraint=models.UniqueConstraint(fields=('unit', 'event_type'), name='unique_sms_template_per_unit'),
-        ),
-        migrations.AddConstraint(
-            model_name='smstemplate',
-            constraint=models.UniqueConstraint(condition=models.Q(('unit__isnull', True)), fields=('event_type',), name='unique_global_sms_template_event'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0004_customer_reply_bale_policy'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='smstemplate',
+            name='unit',
+            field=models.ForeignKey(blank=True, help_text='خالی یعنی الگوی عمومی و fallback.', null=True, on_delete=django.db.models.deletion.CASCADE, related_name='sms_templates', to='staff.organizationalunit'),
+        ),
+        migrations.AlterField(
+            model_name='smstemplate',
+            name='event_type',
+            field=models.CharField(choices=[('CUSTOMER_TICKET_CREATED', 'ثبت تیکت توسط مشتری'), ('STAFF_TICKET_CREATED', 'ثبت تیکت توسط کارشناس'), ('STAFF_REPLY', 'پاسخ کارشناس')], max_length=50),
+        ),
+        migrations.AddConstraint(
+            model_name='smstemplate',
+            constraint=models.UniqueConstraint(fields=('unit', 'event_type'), name='unique_sms_template_per_unit'),
+        ),
+        migrations.AddConstraint(
+            model_name='smstemplate',
+            constraint=models.UniqueConstraint(condition=models.Q(('unit__isnull', True)), fields=('event_type',), name='unique_global_sms_template_event'),
+        ),
+    ]

apps/notifications/migrations/0006_alter_smstemplate_allowed_tags.py

@@ -1,6 +1,6 @@
-# Generated by Django 5.1.1 on 2026-09-08 10:05
-
-import apps.notifications.models
+# Generated by Django 5.1.1 on 2026-09-08 10:05
+
+import apps.notifications.models
 from django.db import migrations, models
 
 TAGS = ["magic_link", "first_name", "last_name", "recipient_name", "unit_name", "company_name", "ticket_number", "subject", "province", "city", "expert_name"]
@@ -14,15 +14,15 @@ def add_supported_tags(apps, schema_editor):
 
 
 class Migration(migrations.Migration):
-
-    dependencies = [
-        ('notifications', '0005_smstemplate_unit_alter_smstemplate_event_type_and_more'),
-    ]
-
-    operations = [
+
+    dependencies = [
+        ('notifications', '0005_smstemplate_unit_alter_smstemplate_event_type_and_more'),
+    ]
+
+    operations = [
         migrations.AlterField(
-            model_name='smstemplate',
-            name='allowed_tags',
+            model_name='smstemplate',
+            name='allowed_tags',
             field=models.JSONField(blank=True, default=apps.notifications.models.sms_template_tags),
         ),
         migrations.RunPython(add_supported_tags, migrations.RunPython.noop),

apps/notifications/migrations/0007_notificationjob_notif_due_idx_and_more.py

@@ -1,24 +1,24 @@
-# Generated by Django 5.1.1 on 2026-09-08 15:32
-
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('notifications', '0006_alter_smstemplate_allowed_tags'),
-        ('tickets', '0006_assign_legacy_contacts_to_sales'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.AddIndex(
-            model_name='notificationjob',
-            index=models.Index(fields=['status', 'next_attempt_at'], name='notif_due_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='notificationjob',
-            index=models.Index(fields=['ticket', 'channel', 'status'], name='notif_ticket_chan_idx'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 15:32
+
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0006_alter_smstemplate_allowed_tags'),
+        ('tickets', '0006_assign_legacy_contacts_to_sales'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.AddIndex(
+            model_name='notificationjob',
+            index=models.Index(fields=['status', 'next_attempt_at'], name='notif_due_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='notificationjob',
+            index=models.Index(fields=['ticket', 'channel', 'status'], name='notif_ticket_chan_idx'),
+        ),
+    ]

apps/notifications/migrations/0008_notificationjob_provider_message_id.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-08 15:40
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('notifications', '0007_notificationjob_notif_due_idx_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='notificationjob',
-            name='provider_message_id',
-            field=models.CharField(blank=True, max_length=500),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 15:40
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('notifications', '0007_notificationjob_notif_due_idx_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='notificationjob',
+            name='provider_message_id',
+            field=models.CharField(blank=True, max_length=500),
+        ),
+    ]

apps/staff/migrations/0001_initial.py

@@ -1,37 +1,37 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='StaffProfile',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('display_name', models.CharField(max_length=150)),
-                ('avatar', models.ImageField(blank=True, upload_to='staff/avatars/')),
-                ('mobile', models.CharField(blank=True, max_length=16)),
-                ('bale_chat_id', models.CharField(blank=True, max_length=100)),
-                ('bale_notifications_enabled', models.BooleanField(default=True)),
-                ('is_customer_selectable', models.BooleanField(default=True)),
-                ('sort_order', models.PositiveIntegerField(default=0)),
-                ('is_active', models.BooleanField(default=True)),
-                ('user', models.OneToOneField(on_delete=django.db.models.deletion.CASCADE, related_name='staff_profile', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'ordering': ['sort_order', 'display_name'],
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='StaffProfile',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('display_name', models.CharField(max_length=150)),
+                ('avatar', models.ImageField(blank=True, upload_to='staff/avatars/')),
+                ('mobile', models.CharField(blank=True, max_length=16)),
+                ('bale_chat_id', models.CharField(blank=True, max_length=100)),
+                ('bale_notifications_enabled', models.BooleanField(default=True)),
+                ('is_customer_selectable', models.BooleanField(default=True)),
+                ('sort_order', models.PositiveIntegerField(default=0)),
+                ('is_active', models.BooleanField(default=True)),
+                ('user', models.OneToOneField(on_delete=django.db.models.deletion.CASCADE, related_name='staff_profile', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'ordering': ['sort_order', 'display_name'],
+            },
+        ),
+    ]

apps/staff/migrations/0002_staffprofile_first_name_staffprofile_job_title_and_more.py

@@ -1,28 +1,28 @@
-# Generated by Django 5.1.1 on 2026-09-06 10:20
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0001_initial'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='staffprofile',
-            name='first_name',
-            field=models.CharField(blank=True, max_length=100),
-        ),
-        migrations.AddField(
-            model_name='staffprofile',
-            name='job_title',
-            field=models.CharField(blank=True, default='کارشناس فروش', max_length=150),
-        ),
-        migrations.AddField(
-            model_name='staffprofile',
-            name='last_name',
-            field=models.CharField(blank=True, max_length=100),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-06 10:20
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='staffprofile',
+            name='first_name',
+            field=models.CharField(blank=True, max_length=100),
+        ),
+        migrations.AddField(
+            model_name='staffprofile',
+            name='job_title',
+            field=models.CharField(blank=True, default='کارشناس فروش', max_length=150),
+        ),
+        migrations.AddField(
+            model_name='staffprofile',
+            name='last_name',
+            field=models.CharField(blank=True, max_length=100),
+        ),
+    ]

apps/staff/migrations/0003_staffprofile_role.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-07 11:02
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0002_staffprofile_first_name_staffprofile_job_title_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='staffprofile',
-            name='role',
-            field=models.CharField(choices=[('SALES_EXPERT', 'کارشناس فروش'), ('SALES_SUPERVISOR', 'سرپرست فروش'), ('SALES_MANAGER', 'مدیر فروش'), ('CEO', 'مدیرعامل'), ('GENERAL_ADMIN', 'مدیرکل Admin')], db_index=True, default='SALES_EXPERT', max_length=24),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-07 11:02
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0002_staffprofile_first_name_staffprofile_job_title_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='staffprofile',
+            name='role',
+            field=models.CharField(choices=[('SALES_EXPERT', 'کارشناس فروش'), ('SALES_SUPERVISOR', 'سرپرست فروش'), ('SALES_MANAGER', 'مدیر فروش'), ('CEO', 'مدیرعامل'), ('GENERAL_ADMIN', 'مدیرکل Admin')], db_index=True, default='SALES_EXPERT', max_length=24),
+        ),
+    ]

apps/staff/migrations/0004_organizationalunit_staffprofile_primary_unit_and_more.py

@@ -1,61 +1,61 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import apps.core.models
-import django.db.models.deletion
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('auth', '0012_alter_user_first_name_max_length'),
-        ('staff', '0003_staffprofile_role'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='OrganizationalUnit',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('name', models.CharField(max_length=120, unique=True)),
-                ('slug', models.SlugField(max_length=80, unique=True)),
-                ('description', models.TextField(blank=True)),
-                ('is_active', models.BooleanField(default=True)),
-                ('permissions', models.ManyToManyField(blank=True, help_text='مجوزهایی که به تمام اعضای فعال این واحد داده می\u200cشود.', related_name='organizational_units', to='auth.permission')),
-            ],
-            options={
-                'verbose_name': 'واحد سازمانی',
-                'verbose_name_plural': 'واحدهای سازمانی',
-                'ordering': ['name'],
-            },
-            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
-        ),
-        migrations.AddField(
-            model_name='staffprofile',
-            name='primary_unit',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='primary_staff', to='staff.organizationalunit'),
-        ),
-        migrations.CreateModel(
-            name='UnitMembership',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('is_primary', models.BooleanField(default=False)),
-                ('is_active', models.BooleanField(default=True)),
-                ('permissions', models.ManyToManyField(blank=True, help_text='مجوزهای اضافه مخصوص این عضو در همین واحد.', related_name='unit_memberships', to='auth.permission')),
-                ('unit', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='memberships', to='staff.organizationalunit')),
-                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='unit_memberships', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'verbose_name': 'عضویت واحد',
-                'verbose_name_plural': 'عضویت\u200cهای واحد',
-                'ordering': ['unit__name', 'user__username'],
-                'constraints': [models.UniqueConstraint(fields=('user', 'unit'), name='unique_unit_membership')],
-            },
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import apps.core.models
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('auth', '0012_alter_user_first_name_max_length'),
+        ('staff', '0003_staffprofile_role'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='OrganizationalUnit',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('name', models.CharField(max_length=120, unique=True)),
+                ('slug', models.SlugField(max_length=80, unique=True)),
+                ('description', models.TextField(blank=True)),
+                ('is_active', models.BooleanField(default=True)),
+                ('permissions', models.ManyToManyField(blank=True, help_text='مجوزهایی که به تمام اعضای فعال این واحد داده می\u200cشود.', related_name='organizational_units', to='auth.permission')),
+            ],
+            options={
+                'verbose_name': 'واحد سازمانی',
+                'verbose_name_plural': 'واحدهای سازمانی',
+                'ordering': ['name'],
+            },
+            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
+        ),
+        migrations.AddField(
+            model_name='staffprofile',
+            name='primary_unit',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='primary_staff', to='staff.organizationalunit'),
+        ),
+        migrations.CreateModel(
+            name='UnitMembership',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('is_primary', models.BooleanField(default=False)),
+                ('is_active', models.BooleanField(default=True)),
+                ('permissions', models.ManyToManyField(blank=True, help_text='مجوزهای اضافه مخصوص این عضو در همین واحد.', related_name='unit_memberships', to='auth.permission')),
+                ('unit', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='memberships', to='staff.organizationalunit')),
+                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='unit_memberships', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'verbose_name': 'عضویت واحد',
+                'verbose_name_plural': 'عضویت\u200cهای واحد',
+                'ordering': ['unit__name', 'user__username'],
+                'constraints': [models.UniqueConstraint(fields=('user', 'unit'), name='unique_unit_membership')],
+            },
+        ),
+    ]

apps/staff/migrations/0005_organizationalunit_accepts_external_tickets.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-09 05:43
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='organizationalunit',
-            name='accepts_external_tickets',
-            field=models.BooleanField(default=True, help_text='اگر غیرفعال باشد، مشتریان نمی\u200cتوانند مستقیماً برای این واحد تیکت ثبت کنند.', verbose_name='قابل انتخاب برای تیکت مشتری'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 05:43
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='organizationalunit',
+            name='accepts_external_tickets',
+            field=models.BooleanField(default=True, help_text='اگر غیرفعال باشد، مشتریان نمی\u200cتوانند مستقیماً برای این واحد تیکت ثبت کنند.', verbose_name='قابل انتخاب برای تیکت مشتری'),
+        ),
+    ]

apps/staff/migrations/0006_alter_organizationalunit_options_and_more.py

@@ -1,27 +1,27 @@
-# Generated by Django 5.1.1 on 2026-09-09 09:31
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0005_organizationalunit_accepts_external_tickets'),
-    ]
-
-    operations = [
-        migrations.AlterModelOptions(
-            name='organizationalunit',
-            options={'ordering': ['sort_order', 'name', 'pk'], 'verbose_name': 'واحد سازمانی', 'verbose_name_plural': 'واحدهای سازمانی'},
-        ),
-        migrations.AddField(
-            model_name='organizationalunit',
-            name='search_keywords',
-            field=models.TextField(blank=True, help_text='واژه\u200cها و عبارت\u200cهای مترادف را با فاصله یا ویرگول وارد کنید.', verbose_name='کلیدواژه\u200cهای جستجو'),
-        ),
-        migrations.AddField(
-            model_name='organizationalunit',
-            name='sort_order',
-            field=models.PositiveIntegerField(db_index=True, default=0, verbose_name='ترتیب نمایش'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 09:31
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0005_organizationalunit_accepts_external_tickets'),
+    ]
+
+    operations = [
+        migrations.AlterModelOptions(
+            name='organizationalunit',
+            options={'ordering': ['sort_order', 'name', 'pk'], 'verbose_name': 'واحد سازمانی', 'verbose_name_plural': 'واحدهای سازمانی'},
+        ),
+        migrations.AddField(
+            model_name='organizationalunit',
+            name='search_keywords',
+            field=models.TextField(blank=True, help_text='واژه\u200cها و عبارت\u200cهای مترادف را با فاصله یا ویرگول وارد کنید.', verbose_name='کلیدواژه\u200cهای جستجو'),
+        ),
+        migrations.AddField(
+            model_name='organizationalunit',
+            name='sort_order',
+            field=models.PositiveIntegerField(db_index=True, default=0, verbose_name='ترتیب نمایش'),
+        ),
+    ]

apps/staff/migrations/0007_organizationalunit_show_in_customer_form.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-09 09:40
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0006_alter_organizationalunit_options_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='organizationalunit',
-            name='show_in_customer_form',
-            field=models.BooleanField(default=True, help_text='در صورت خاموش بودن، واحد در فرم ثبت تیکت و جستجوی مشتری نمایش داده نمی\u200cشود.', verbose_name='نمایش در فرم مشتری'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 09:40
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0006_alter_organizationalunit_options_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='organizationalunit',
+            name='show_in_customer_form',
+            field=models.BooleanField(default=True, help_text='در صورت خاموش بودن، واحد در فرم ثبت تیکت و جستجوی مشتری نمایش داده نمی\u200cشود.', verbose_name='نمایش در فرم مشتری'),
+        ),
+    ]

apps/staff/migrations/0009_alter_staffprofile_sort_order.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-10 05:57
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0008_unitmembership_ticket_scope_and_roles'),
-    ]
-
-    operations = [
-        migrations.AlterField(
-            model_name='staffprofile',
-            name='sort_order',
-            field=models.PositiveIntegerField(db_index=True, default=0, help_text='عدد کمتر، کارشناس را زودتر در فهرست همان واحد نمایش می\u200cدهد.', verbose_name='ترتیب نمایش در انتخاب کارشناس'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-10 05:57
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0008_unitmembership_ticket_scope_and_roles'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='staffprofile',
+            name='sort_order',
+            field=models.PositiveIntegerField(db_index=True, default=0, help_text='عدد کمتر، کارشناس را زودتر در فهرست همان واحد نمایش می\u200cدهد.', verbose_name='ترتیب نمایش در انتخاب کارشناس'),
+        ),
+    ]

apps/tickets/migrations/0001_initial.py

@@ -1,130 +1,130 @@
-# Generated by Django 5.1.1 on 2026-09-05 07:03
-
-import django.core.validators
-import django.db.models.deletion
-import uuid
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    initial = True
-
-    dependencies = [
-        ('messaging', '0001_initial'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='SLAConfig',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('priority', models.CharField(max_length=15, unique=True)),
-                ('first_response_minutes', models.PositiveIntegerField()),
-                ('resolution_minutes', models.PositiveIntegerField()),
-                ('is_active', models.BooleanField(default=True)),
-            ],
-        ),
-        migrations.CreateModel(
-            name='TicketCategory',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('title', models.CharField(max_length=100)),
-                ('slug', models.SlugField(unique=True)),
-                ('description', models.TextField(blank=True)),
-                ('icon', models.CharField(blank=True, max_length=50)),
-                ('sort_order', models.PositiveIntegerField(default=0)),
-                ('is_active', models.BooleanField(default=True)),
-            ],
-            options={
-                'ordering': ['sort_order', 'title'],
-            },
-        ),
-        migrations.CreateModel(
-            name='Ticket',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
-                ('ticket_number', models.CharField(editable=False, max_length=30, unique=True)),
-                ('subject', models.CharField(max_length=200, validators=[django.core.validators.MinLengthValidator(5)])),
-                ('status', models.CharField(choices=[('NEW', 'جدید'), ('OPEN', 'باز'), ('WAITING_CUSTOMER', 'در انتظار مشتری'), ('WAITING_STAFF', 'در انتظار کارشناس'), ('RESOLVED', 'حل\u200cشده'), ('CLOSED', 'بسته'), ('REOPENED', 'بازگشایی\u200cشده')], db_index=True, default='NEW', max_length=25)),
-                ('priority', models.CharField(choices=[('NORMAL', 'عادی'), ('IMPORTANT', 'مهم'), ('URGENT', 'فوری')], db_index=True, default='NORMAL', max_length=15)),
-                ('origin_visibility', models.CharField(choices=[('PUBLIC', 'عمومی'), ('SELECTED', 'کارشناس انتخابی')], default='PUBLIC', max_length=15)),
-                ('last_activity_at', models.DateTimeField(db_index=True)),
-                ('first_response_at', models.DateTimeField(blank=True, null=True)),
-                ('last_customer_message_at', models.DateTimeField(blank=True, null=True)),
-                ('last_staff_message_at', models.DateTimeField(blank=True, null=True)),
-                ('first_response_due_at', models.DateTimeField(blank=True, null=True)),
-                ('resolution_due_at', models.DateTimeField(blank=True, null=True)),
-                ('resolved_at', models.DateTimeField(blank=True, null=True)),
-                ('closed_at', models.DateTimeField(blank=True, null=True)),
-                ('reopened_at', models.DateTimeField(blank=True, null=True)),
-                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='customer_tickets', to=settings.AUTH_USER_MODEL)),
-                ('owner', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='owned_tickets', to=settings.AUTH_USER_MODEL)),
-                ('selected_expert', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='selected_tickets', to=settings.AUTH_USER_MODEL)),
-                ('category', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='tickets', to='tickets.ticketcategory')),
-            ],
-            options={
-                'ordering': ['-last_activity_at'],
-                'permissions': [('view_all_tickets', 'Can view all tickets'), ('claim_ticket', 'Can claim ticket'), ('transfer_ticket', 'Can transfer ticket'), ('share_ticket', 'Can share ticket'), ('change_ticket_priority', 'Can change ticket priority'), ('view_customer_history', 'Can view customer history')],
-            },
-        ),
-        migrations.CreateModel(
-            name='TicketEvent',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('event_type', models.CharField(choices=[('CREATED', 'ایجاد'), ('CLAIMED', 'برداشت'), ('TRANSFERRED', 'انتقال'), ('SHARED', 'اشتراک'), ('ACCESS_REVOKED', 'لغو دسترسی'), ('STATUS_CHANGED', 'تغییر وضعیت'), ('PRIORITY_CHANGED', 'تغییر اولویت'), ('REOPENED', 'بازگشایی'), ('RESOLVED', 'حل'), ('CLOSED', 'بستن')], max_length=30)),
-                ('metadata', models.JSONField(blank=True, default=dict)),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('actor', models.ForeignKey(null=True, on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL)),
-                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='events', to='tickets.ticket')),
-            ],
-        ),
-        migrations.CreateModel(
-            name='TicketReadState',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('last_read_at', models.DateTimeField()),
-                ('last_read_message', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='messaging.message')),
-                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='tickets.ticket')),
-                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
-            ],
-        ),
-        migrations.CreateModel(
-            name='TicketAccessGrant',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('permission_level', models.CharField(choices=[('VIEW_ONLY', 'فقط مشاهده'), ('REPLY', 'پاسخ'), ('FULL', 'کامل')], default='FULL', max_length=15)),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('revoked_at', models.DateTimeField(blank=True, null=True)),
-                ('granted_by', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='granted_ticket_access', to=settings.AUTH_USER_MODEL)),
-                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='access_grants', to='tickets.ticket')),
-                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_grants', to=settings.AUTH_USER_MODEL)),
-            ],
-            options={
-                'constraints': [models.UniqueConstraint(condition=models.Q(('revoked_at__isnull', True)), fields=('ticket', 'user'), name='unique_active_ticket_grant')],
-            },
-        ),
-        migrations.AddIndex(
-            model_name='ticket',
-            index=models.Index(fields=['status', 'last_activity_at'], name='tickets_tic_status_dbef56_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='ticket',
-            index=models.Index(fields=['owner', 'status'], name='tickets_tic_owner_i_70fd59_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='ticket',
-            index=models.Index(fields=['selected_expert', 'status'], name='tickets_tic_selecte_71a761_idx'),
-        ),
-        migrations.AddConstraint(
-            model_name='ticketreadstate',
-            constraint=models.UniqueConstraint(fields=('ticket', 'user'), name='unique_ticket_read_state'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-05 07:03
+
+import django.core.validators
+import django.db.models.deletion
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    initial = True
+
+    dependencies = [
+        ('messaging', '0001_initial'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='SLAConfig',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('priority', models.CharField(max_length=15, unique=True)),
+                ('first_response_minutes', models.PositiveIntegerField()),
+                ('resolution_minutes', models.PositiveIntegerField()),
+                ('is_active', models.BooleanField(default=True)),
+            ],
+        ),
+        migrations.CreateModel(
+            name='TicketCategory',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('title', models.CharField(max_length=100)),
+                ('slug', models.SlugField(unique=True)),
+                ('description', models.TextField(blank=True)),
+                ('icon', models.CharField(blank=True, max_length=50)),
+                ('sort_order', models.PositiveIntegerField(default=0)),
+                ('is_active', models.BooleanField(default=True)),
+            ],
+            options={
+                'ordering': ['sort_order', 'title'],
+            },
+        ),
+        migrations.CreateModel(
+            name='Ticket',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('ticket_number', models.CharField(editable=False, max_length=30, unique=True)),
+                ('subject', models.CharField(max_length=200, validators=[django.core.validators.MinLengthValidator(5)])),
+                ('status', models.CharField(choices=[('NEW', 'جدید'), ('OPEN', 'باز'), ('WAITING_CUSTOMER', 'در انتظار مشتری'), ('WAITING_STAFF', 'در انتظار کارشناس'), ('RESOLVED', 'حل\u200cشده'), ('CLOSED', 'بسته'), ('REOPENED', 'بازگشایی\u200cشده')], db_index=True, default='NEW', max_length=25)),
+                ('priority', models.CharField(choices=[('NORMAL', 'عادی'), ('IMPORTANT', 'مهم'), ('URGENT', 'فوری')], db_index=True, default='NORMAL', max_length=15)),
+                ('origin_visibility', models.CharField(choices=[('PUBLIC', 'عمومی'), ('SELECTED', 'کارشناس انتخابی')], default='PUBLIC', max_length=15)),
+                ('last_activity_at', models.DateTimeField(db_index=True)),
+                ('first_response_at', models.DateTimeField(blank=True, null=True)),
+                ('last_customer_message_at', models.DateTimeField(blank=True, null=True)),
+                ('last_staff_message_at', models.DateTimeField(blank=True, null=True)),
+                ('first_response_due_at', models.DateTimeField(blank=True, null=True)),
+                ('resolution_due_at', models.DateTimeField(blank=True, null=True)),
+                ('resolved_at', models.DateTimeField(blank=True, null=True)),
+                ('closed_at', models.DateTimeField(blank=True, null=True)),
+                ('reopened_at', models.DateTimeField(blank=True, null=True)),
+                ('customer', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='customer_tickets', to=settings.AUTH_USER_MODEL)),
+                ('owner', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='owned_tickets', to=settings.AUTH_USER_MODEL)),
+                ('selected_expert', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='selected_tickets', to=settings.AUTH_USER_MODEL)),
+                ('category', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='tickets', to='tickets.ticketcategory')),
+            ],
+            options={
+                'ordering': ['-last_activity_at'],
+                'permissions': [('view_all_tickets', 'Can view all tickets'), ('claim_ticket', 'Can claim ticket'), ('transfer_ticket', 'Can transfer ticket'), ('share_ticket', 'Can share ticket'), ('change_ticket_priority', 'Can change ticket priority'), ('view_customer_history', 'Can view customer history')],
+            },
+        ),
+        migrations.CreateModel(
+            name='TicketEvent',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('event_type', models.CharField(choices=[('CREATED', 'ایجاد'), ('CLAIMED', 'برداشت'), ('TRANSFERRED', 'انتقال'), ('SHARED', 'اشتراک'), ('ACCESS_REVOKED', 'لغو دسترسی'), ('STATUS_CHANGED', 'تغییر وضعیت'), ('PRIORITY_CHANGED', 'تغییر اولویت'), ('REOPENED', 'بازگشایی'), ('RESOLVED', 'حل'), ('CLOSED', 'بستن')], max_length=30)),
+                ('metadata', models.JSONField(blank=True, default=dict)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('actor', models.ForeignKey(null=True, on_delete=django.db.models.deletion.PROTECT, to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='events', to='tickets.ticket')),
+            ],
+        ),
+        migrations.CreateModel(
+            name='TicketReadState',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('last_read_at', models.DateTimeField()),
+                ('last_read_message', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='messaging.message')),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='tickets.ticket')),
+                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to=settings.AUTH_USER_MODEL)),
+            ],
+        ),
+        migrations.CreateModel(
+            name='TicketAccessGrant',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('permission_level', models.CharField(choices=[('VIEW_ONLY', 'فقط مشاهده'), ('REPLY', 'پاسخ'), ('FULL', 'کامل')], default='FULL', max_length=15)),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('revoked_at', models.DateTimeField(blank=True, null=True)),
+                ('granted_by', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='granted_ticket_access', to=settings.AUTH_USER_MODEL)),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='access_grants', to='tickets.ticket')),
+                ('user', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='ticket_grants', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'constraints': [models.UniqueConstraint(condition=models.Q(('revoked_at__isnull', True)), fields=('ticket', 'user'), name='unique_active_ticket_grant')],
+            },
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['status', 'last_activity_at'], name='tickets_tic_status_dbef56_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['owner', 'status'], name='tickets_tic_owner_i_70fd59_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['selected_expert', 'status'], name='tickets_tic_selecte_71a761_idx'),
+        ),
+        migrations.AddConstraint(
+            model_name='ticketreadstate',
+            constraint=models.UniqueConstraint(fields=('ticket', 'user'), name='unique_ticket_read_state'),
+        ),
+    ]

apps/tickets/migrations/0004_tickettag_ticket_assigned_unit_ticket_created_by_and_more.py

@@ -1,102 +1,102 @@
-# Generated by Django 5.1.1 on 2026-09-08 09:57
-
-import apps.core.models
-import django.core.validators
-import django.db.models.deletion
-import uuid
-from django.conf import settings
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('customers', '0003_contactgroup_customerprofile_organization_name_and_more'),
-        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
-        ('tickets', '0003_ticket_city_ticket_province'),
-        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
-    ]
-
-    operations = [
-        migrations.CreateModel(
-            name='TicketTag',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('name', models.CharField(max_length=80, unique=True)),
-                ('slug', models.SlugField(max_length=80, unique=True)),
-                ('color', models.CharField(default='#52677d', max_length=7)),
-                ('is_active', models.BooleanField(default=True)),
-            ],
-            options={
-                'verbose_name': 'برچسب تیکت',
-                'verbose_name_plural': 'برچسب\u200cهای تیکت',
-                'ordering': ['name'],
-            },
-            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='assigned_unit',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='assigned_tickets', to='staff.organizationalunit'),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='created_by',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='created_tickets', to=settings.AUTH_USER_MODEL),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='delivery_type',
-            field=models.CharField(choices=[('INDIVIDUAL', 'فردی'), ('GROUP', 'ارسال گروهی')], db_index=True, default='INDIVIDUAL', max_length=12),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='owning_unit',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='owned_tickets', to='staff.organizationalunit'),
-        ),
-        migrations.CreateModel(
-            name='GroupDispatch',
-            fields=[
-                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
-                ('created_at', models.DateTimeField(auto_now_add=True)),
-                ('updated_at', models.DateTimeField(auto_now=True)),
-                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
-                ('subject', models.CharField(max_length=200, validators=[django.core.validators.MinLengthValidator(5)])),
-                ('body', models.TextField()),
-                ('status', models.CharField(choices=[('DRAFT', 'پیش\u200cنویس'), ('QUEUED', 'در صف ارسال'), ('SENT', 'ارسال\u200cشده'), ('PARTIAL', 'ارسال ناقص'), ('CANCELLED', 'لغوشده')], db_index=True, default='DRAFT', max_length=12)),
-                ('recipient_count', models.PositiveIntegerField(default=0)),
-                ('dispatched_at', models.DateTimeField(blank=True, null=True)),
-                ('category', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to='tickets.ticketcategory')),
-                ('contact_group', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='dispatches', to='customers.contactgroup')),
-                ('created_by', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='created_group_dispatches', to=settings.AUTH_USER_MODEL)),
-                ('unit', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='group_dispatches', to='staff.organizationalunit')),
-            ],
-            options={
-                'verbose_name': 'ارسال گروهی',
-                'verbose_name_plural': 'ارسال\u200cهای گروهی',
-                'ordering': ['-created_at'],
-                'permissions': [('dispatch_group_tickets', 'Can dispatch isolated tickets to a contact group')],
-            },
-            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='group_dispatch',
-            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='tickets', to='tickets.groupdispatch'),
-        ),
-        migrations.AddField(
-            model_name='ticket',
-            name='tags',
-            field=models.ManyToManyField(blank=True, related_name='tickets', to='tickets.tickettag'),
-        ),
-        migrations.AddIndex(
-            model_name='ticket',
-            index=models.Index(fields=['owning_unit', 'status'], name='tickets_tic_owning__e629e3_idx'),
-        ),
-        migrations.AddIndex(
-            model_name='ticket',
-            index=models.Index(fields=['delivery_type', 'last_activity_at'], name='tickets_tic_deliver_c53084_idx'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-08 09:57
+
+import apps.core.models
+import django.core.validators
+import django.db.models.deletion
+import uuid
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('customers', '0003_contactgroup_customerprofile_organization_name_and_more'),
+        ('staff', '0004_organizationalunit_staffprofile_primary_unit_and_more'),
+        ('tickets', '0003_ticket_city_ticket_province'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='TicketTag',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('name', models.CharField(max_length=80, unique=True)),
+                ('slug', models.SlugField(max_length=80, unique=True)),
+                ('color', models.CharField(default='#52677d', max_length=7)),
+                ('is_active', models.BooleanField(default=True)),
+            ],
+            options={
+                'verbose_name': 'برچسب تیکت',
+                'verbose_name_plural': 'برچسب\u200cهای تیکت',
+                'ordering': ['name'],
+            },
+            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='assigned_unit',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='assigned_tickets', to='staff.organizationalunit'),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='created_by',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='created_tickets', to=settings.AUTH_USER_MODEL),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='delivery_type',
+            field=models.CharField(choices=[('INDIVIDUAL', 'فردی'), ('GROUP', 'ارسال گروهی')], db_index=True, default='INDIVIDUAL', max_length=12),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='owning_unit',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='owned_tickets', to='staff.organizationalunit'),
+        ),
+        migrations.CreateModel(
+            name='GroupDispatch',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('public_id', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
+                ('subject', models.CharField(max_length=200, validators=[django.core.validators.MinLengthValidator(5)])),
+                ('body', models.TextField()),
+                ('status', models.CharField(choices=[('DRAFT', 'پیش\u200cنویس'), ('QUEUED', 'در صف ارسال'), ('SENT', 'ارسال\u200cشده'), ('PARTIAL', 'ارسال ناقص'), ('CANCELLED', 'لغوشده')], db_index=True, default='DRAFT', max_length=12)),
+                ('recipient_count', models.PositiveIntegerField(default=0)),
+                ('dispatched_at', models.DateTimeField(blank=True, null=True)),
+                ('category', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, to='tickets.ticketcategory')),
+                ('contact_group', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='dispatches', to='customers.contactgroup')),
+                ('created_by', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='created_group_dispatches', to=settings.AUTH_USER_MODEL)),
+                ('unit', models.ForeignKey(on_delete=django.db.models.deletion.PROTECT, related_name='group_dispatches', to='staff.organizationalunit')),
+            ],
+            options={
+                'verbose_name': 'ارسال گروهی',
+                'verbose_name_plural': 'ارسال\u200cهای گروهی',
+                'ordering': ['-created_at'],
+                'permissions': [('dispatch_group_tickets', 'Can dispatch isolated tickets to a contact group')],
+            },
+            bases=(apps.core.models.PersianTextNormalizationMixin, models.Model),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='group_dispatch',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.PROTECT, related_name='tickets', to='tickets.groupdispatch'),
+        ),
+        migrations.AddField(
+            model_name='ticket',
+            name='tags',
+            field=models.ManyToManyField(blank=True, related_name='tickets', to='tickets.tickettag'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['owning_unit', 'status'], name='tickets_tic_owning__e629e3_idx'),
+        ),
+        migrations.AddIndex(
+            model_name='ticket',
+            index=models.Index(fields=['delivery_type', 'last_activity_at'], name='tickets_tic_deliver_c53084_idx'),
+        ),
+    ]

apps/tickets/migrations/0007_alter_ticketcategory_options_ticketcategory_unit.py

@@ -1,24 +1,24 @@
-# Generated by Django 5.1.1 on 2026-09-09 05:43
-
-import django.db.models.deletion
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('staff', '0005_organizationalunit_accepts_external_tickets'),
-        ('tickets', '0006_assign_legacy_contacts_to_sales'),
-    ]
-
-    operations = [
-        migrations.AlterModelOptions(
-            name='ticketcategory',
-            options={'ordering': ['unit__name', 'sort_order', 'title']},
-        ),
-        migrations.AddField(
-            model_name='ticketcategory',
-            name='unit',
-            field=models.ForeignKey(blank=True, help_text='برای دسته\u200cهای قدیمی عمومی می\u200cتواند خالی باشد؛ دسته\u200cهای جدید باید واحد داشته باشند.', null=True, on_delete=django.db.models.deletion.PROTECT, related_name='ticket_categories', to='staff.organizationalunit', verbose_name='واحد سازمانی'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 05:43
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('staff', '0005_organizationalunit_accepts_external_tickets'),
+        ('tickets', '0006_assign_legacy_contacts_to_sales'),
+    ]
+
+    operations = [
+        migrations.AlterModelOptions(
+            name='ticketcategory',
+            options={'ordering': ['unit__name', 'sort_order', 'title']},
+        ),
+        migrations.AddField(
+            model_name='ticketcategory',
+            name='unit',
+            field=models.ForeignKey(blank=True, help_text='برای دسته\u200cهای قدیمی عمومی می\u200cتواند خالی باشد؛ دسته\u200cهای جدید باید واحد داشته باشند.', null=True, on_delete=django.db.models.deletion.PROTECT, related_name='ticket_categories', to='staff.organizationalunit', verbose_name='واحد سازمانی'),
+        ),
+    ]

apps/tickets/migrations/0010_alter_ticketcategory_options_and_more.py

@@ -1,28 +1,28 @@
-# Generated by Django 5.1.1 on 2026-09-09 09:31
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
+# Generated by Django 5.1.1 on 2026-09-09 09:31
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
     dependencies = [
         ('tickets', '0009_seed_customer_facing_units_and_categories'),
         ('staff', '0006_alter_organizationalunit_options_and_more'),
-    ]
-
-    operations = [
-        migrations.AlterModelOptions(
-            name='ticketcategory',
-            options={'ordering': ['unit__sort_order', 'unit__name', 'sort_order', 'title', 'pk']},
-        ),
-        migrations.AddField(
-            model_name='ticketcategory',
-            name='search_keywords',
-            field=models.TextField(blank=True, help_text='مترادف\u200cها و عبارت\u200cهای رایج مشتری را وارد کنید.', verbose_name='کلیدواژه\u200cهای جستجو'),
-        ),
-        migrations.AlterField(
-            model_name='ticketcategory',
-            name='sort_order',
-            field=models.PositiveIntegerField(db_index=True, default=0, verbose_name='ترتیب نمایش'),
-        ),
-    ]
+    ]
+
+    operations = [
+        migrations.AlterModelOptions(
+            name='ticketcategory',
+            options={'ordering': ['unit__sort_order', 'unit__name', 'sort_order', 'title', 'pk']},
+        ),
+        migrations.AddField(
+            model_name='ticketcategory',
+            name='search_keywords',
+            field=models.TextField(blank=True, help_text='مترادف\u200cها و عبارت\u200cهای رایج مشتری را وارد کنید.', verbose_name='کلیدواژه\u200cهای جستجو'),
+        ),
+        migrations.AlterField(
+            model_name='ticketcategory',
+            name='sort_order',
+            field=models.PositiveIntegerField(db_index=True, default=0, verbose_name='ترتیب نمایش'),
+        ),
+    ]

apps/tickets/migrations/0011_ticketcategory_show_in_customer_form.py

@@ -1,18 +1,18 @@
-# Generated by Django 5.1.1 on 2026-09-09 09:40
-
-from django.db import migrations, models
-
-
-class Migration(migrations.Migration):
-
-    dependencies = [
-        ('tickets', '0010_alter_ticketcategory_options_and_more'),
-    ]
-
-    operations = [
-        migrations.AddField(
-            model_name='ticketcategory',
-            name='show_in_customer_form',
-            field=models.BooleanField(default=True, help_text='در صورت خاموش بودن، این دسته در انتخاب و جستجوی مشتری دیده نمی\u200cشود.', verbose_name='نمایش در فرم مشتری'),
-        ),
-    ]
+# Generated by Django 5.1.1 on 2026-09-09 09:40
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('tickets', '0010_alter_ticketcategory_options_and_more'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='ticketcategory',
+            name='show_in_customer_form',
+            field=models.BooleanField(default=True, help_text='در صورت خاموش بودن، این دسته در انتخاب و جستجوی مشتری دیده نمی\u200cشود.', verbose_name='نمایش در فرم مشتری'),
+        ),
+    ]

apps/tickets/staff_urls.py

@@ -1,4 +1,4 @@
 from django.urls import path
 from . import views
 app_name="staff_tickets"
-urlpatterns=[path("",views.staff_list,name="list"),path("customers/",views.staff_customers,name="customers"),path("customers/search/",views.staff_customer_search,name="customer_search"),path("contacts/",views.staff_contacts,name="contacts"),path("contacts/new/",views.staff_contact_create,name="contact_create"),path("contacts/<uuid:public_id>/edit/",views.staff_contact_edit,name="contact_edit"),path("contact-groups/",views.staff_groups,name="groups"),path("contact-groups/<int:group_id>/",views.staff_groups,name="group_edit"),path("magic-links/",views.staff_magic_audit,name="magic_audit"),path("magic-links/<int:link_id>/revoke/",views.staff_magic_revoke,name="magic_revoke"),path("sms-templates/",views.staff_sms_templates,name="sms_templates"),path("sms-templates/<int:template_id>/",views.staff_sms_templates,name="sms_template_edit"),path("dispatches/",views.staff_dispatch_create,name="dispatch_create"),path("dispatches/<uuid:public_id>/",views.staff_dispatch_detail,name="dispatch_detail"),path("dispatches/<uuid:public_id>/retry/",views.staff_dispatch_retry,name="dispatch_retry"),path("dispatches/<uuid:public_id>/resolve/",views.staff_dispatch_resolve,name="dispatch_resolve"),path("experts/<uuid:public_id>/avatar/",views.expert_avatar,name="expert_avatar"),path("tickets/",views.staff_list,name="tickets"),path("tickets/new/",views.staff_create,name="create"),path("tickets/<uuid:public_id>/messages/older/",views.staff_messages,name="messages"),path("tickets/<uuid:public_id>/messages/poll/",views.staff_poll,name="poll"),path("tickets/<uuid:public_id>/",views.staff_detail,name="detail"),path("tickets/<uuid:public_id>/claim/",views.staff_claim,name="claim"),path("tickets/<uuid:public_id>/reply/",views.staff_reply,name="reply"),path("tickets/<uuid:public_id>/note/",lambda r,public_id:views.staff_reply(r,public_id,note=True),name="note"),path("tickets/<uuid:public_id>/transfer/",views.staff_transfer,name="transfer"),path("tickets/<uuid:public_id>/share/",views.staff_share,name="share"),path("tickets/<uuid:public_id>/revoke/<uuid:user_id>/",views.staff_revoke,name="revoke"),path("tickets/<uuid:public_id>/status/",views.staff_status,name="status"),path("tickets/<uuid:public_id>/priority/",views.staff_priority,name="priority"),path("tickets/<uuid:public_id>/delete/",views.staff_delete,name="delete")]
+urlpatterns=[path("",views.staff_list,name="list"),path("customers/",views.staff_customers,name="customers"),path("customers/search/",views.staff_customer_search,name="customer_search"),path("contacts/",views.staff_contacts,name="contacts"),path("contacts/new/",views.staff_contact_create,name="contact_create"),path("contacts/<uuid:public_id>/edit/",views.staff_contact_edit,name="contact_edit"),path("contact-groups/",views.staff_groups,name="groups"),path("contact-groups/<int:group_id>/",views.staff_groups,name="group_edit"),path("magic-links/",views.staff_magic_audit,name="magic_audit"),path("magic-links/<int:link_id>/revoke/",views.staff_magic_revoke,name="magic_revoke"),path("sms-templates/",views.staff_sms_templates,name="sms_templates"),path("sms-templates/<int:template_id>/",views.staff_sms_templates,name="sms_template_edit"),path("dispatches/",views.staff_dispatch_create,name="dispatch_create"),path("dispatches/<uuid:public_id>/",views.staff_dispatch_detail,name="dispatch_detail"),path("dispatches/<uuid:public_id>/retry/",views.staff_dispatch_retry,name="dispatch_retry"),path("dispatches/<uuid:public_id>/resolve/",views.staff_dispatch_resolve,name="dispatch_resolve"),path("experts/<uuid:public_id>/avatar/",views.expert_avatar,name="expert_avatar"),path("tickets/",views.staff_list,name="tickets"),path("tickets/new/",views.staff_create,name="create"),path("tickets/<uuid:public_id>/messages/older/",views.staff_messages,name="messages"),path("tickets/<uuid:public_id>/messages/poll/",views.staff_poll,name="poll"),path("tickets/<uuid:public_id>/sms/<int:job_id>/retry/",views.staff_sms_retry,name="sms_retry"),path("tickets/<uuid:public_id>/",views.staff_detail,name="detail"),path("tickets/<uuid:public_id>/claim/",views.staff_claim,name="claim"),path("tickets/<uuid:public_id>/reply/",views.staff_reply,name="reply"),path("tickets/<uuid:public_id>/note/",lambda r,public_id:views.staff_reply(r,public_id,note=True),name="note"),path("tickets/<uuid:public_id>/transfer/",views.staff_transfer,name="transfer"),path("tickets/<uuid:public_id>/share/",views.staff_share,name="share"),path("tickets/<uuid:public_id>/revoke/<uuid:user_id>/",views.staff_revoke,name="revoke"),path("tickets/<uuid:public_id>/status/",views.staff_status,name="status"),path("tickets/<uuid:public_id>/priority/",views.staff_priority,name="priority"),path("tickets/<uuid:public_id>/delete/",views.staff_delete,name="delete")]

apps/tickets/views.py

@@ -33,6 +33,53 @@ from .policies import DispatchPolicy, TicketPolicy
 from .selectors import customer_tickets,dashboard_counts,filter_staff_tickets,staff_ticket_rows
 from .services import change_priority,change_status,claim_ticket,create_ticket,dispatch_group_tickets,refresh_group_dispatch_status,reply_ticket,resolve_group_dispatch_tickets,revoke_access,share_ticket,transfer_ticket
 MESSAGE_PAGE_SIZE=50
+SMS_RETRYABLE_DELIVERY_STATUSES=(
+    NotificationJob.DeliveryStatus.UNDELIVERED,
+    NotificationJob.DeliveryStatus.EXPIRED,
+    NotificationJob.DeliveryStatus.BLOCKED,
+    NotificationJob.DeliveryStatus.UNKNOWN,
+    NotificationJob.DeliveryStatus.ERROR,
+)
+
+
+def _retryable_sms_jobs(jobs):
+    return jobs.filter(
+        Q(status=NotificationJob.Status.FAILED)
+        | Q(
+            status=NotificationJob.Status.SENT,
+            delivery_status__in=SMS_RETRYABLE_DELIVERY_STATUSES,
+            delivery_next_check_at__isnull=True,
+        )
+    )
+
+
+def _sms_job_is_retryable(job):
+    return job.status == NotificationJob.Status.FAILED or (
+        job.status == NotificationJob.Status.SENT
+        and job.delivery_status in SMS_RETRYABLE_DELIVERY_STATUSES
+        and job.delivery_next_check_at is None
+    )
+
+
+def _requeue_retryable_sms_jobs(jobs):
+    return _retryable_sms_jobs(jobs).update(
+        status=NotificationJob.Status.PENDING,
+        attempts=0,
+        next_attempt_at=timezone.now(),
+        last_error="",
+        provider_message_id="",
+        provider_status_code="",
+        sent_at=None,
+        delivery_status="",
+        delivery_status_code="",
+        delivery_description="",
+        delivery_checked_at=None,
+        delivery_check_attempts=0,
+        delivery_next_check_at=None,
+        delivery_is_final=False,
+    )
+
+
 def conversation_page(queryset,before=None):
     queryset=queryset.order_by("-created_at","-id")
     if before:
@@ -395,13 +442,25 @@ def staff_detail(request,public_id):
     mark_messages_read(conversation,request.user)
     last=conversation[-1] if conversation else None; TicketReadState.objects.update_or_create(ticket=ticket,user=request.user,defaults={"last_read_at":timezone.now(),"last_read_message":last})
     history=Ticket.objects.filter(customer=ticket.customer).exclude(pk=ticket.pk).select_related("owner__staff_profile","selected_expert__staff_profile").order_by("-last_activity_at")[:5]
-    sms_jobs=ticket.notificationjob_set.filter(channel=NotificationJob.Channel.SMS).exclude(event_type="UNIT_SUPERVISOR_NEW_TICKET").order_by("-created_at")
+    sms_jobs=list(ticket.notificationjob_set.filter(channel=NotificationJob.Channel.SMS).exclude(event_type="UNIT_SUPERVISOR_NEW_TICKET").order_by("-created_at"))
+    can_retry_sms=TicketPolicy.can_reply(request.user,ticket)
+    for sms_job in sms_jobs:
+        sms_job.sms_retryable=can_retry_sms and _sms_job_is_retryable(sms_job)
     latest=conversation[-1] if conversation else None
     group_dispatch = ticket.group_dispatch
     can_resolve_dispatch = bool(group_dispatch and DispatchPolicy.can_view(request.user, group_dispatch) and (request.user.has_perm("tickets.change_ticket") or TicketPolicy.has_unit_permission(request.user, group_dispatch.unit, "tickets.change_ticket")))
     group_open_count = group_dispatch.tickets.exclude(status__in=(Ticket.Status.RESOLVED, Ticket.Status.CLOSED)).count() if group_dispatch else 0
     return render(request,"tickets/staff_detail.html",{"ticket":ticket,"conversation":conversation,"has_older":has_older,"older_cursor":older_cursor,"form":StaffReplyForm(),"transfer_form":TransferForm(),"share_form":ShareForm(),"can_claim":TicketPolicy.can_claim(request.user,ticket),"can_transfer":TicketPolicy.can_transfer(request.user,ticket),"can_share":TicketPolicy.can_share(request.user,ticket),"can_delete":TicketPolicy.can_delete(request.user,ticket),"can_resolve_dispatch":can_resolve_dispatch,"group_open_count":group_open_count,"statuses":Ticket.Status.choices,"priorities":Ticket.Priority.choices,"grants":ticket.access_grants.filter(revoked_at__isnull=True).select_related("user__staff_profile"),"customer_history":history,"sms_jobs":sms_jobs,"viewer_user":request.user,"poll_version":conversation_version(ticket,latest),"poll_cursor":latest.public_id if latest else ""})
 @staff_required
+@require_POST
+def staff_sms_retry(request,public_id,job_id):
+    ticket=get_object_or_404(Ticket,public_id=public_id)
+    if not TicketPolicy.can_reply(request.user,ticket): raise PermissionDenied
+    jobs=ticket.notificationjob_set.filter(pk=job_id,channel=NotificationJob.Channel.SMS).exclude(event_type="UNIT_SUPERVISOR_NEW_TICKET")
+    count=_requeue_retryable_sms_jobs(jobs)
+    messages.success(request,"پیامک ناموفق دوباره در صف ارسال قرار گرفت." if count else "این پیامک در وضعیت قابل تلاش مجدد نیست.")
+    return redirect("staff_tickets:detail",public_id=public_id)
+@staff_required
 def staff_messages(request,public_id):
     ticket=get_object_or_404(Ticket,public_id=public_id)
     if not TicketPolicy.can_view(request.user,ticket): raise PermissionDenied
@@ -640,20 +699,14 @@ def staff_dispatch_resolve(request, public_id):
 def staff_dispatch_retry(request, public_id):
     dispatch=get_object_or_404(GroupDispatch,public_id=public_id)
     if not DispatchPolicy.can_view(request.user,dispatch) or not DispatchPolicy.can_create(request.user,dispatch.unit,dispatch.operation_type): raise PermissionDenied
-    retryable_delivery = [NotificationJob.DeliveryStatus.UNDELIVERED, NotificationJob.DeliveryStatus.EXPIRED, NotificationJob.DeliveryStatus.BLOCKED, NotificationJob.DeliveryStatus.UNKNOWN, NotificationJob.DeliveryStatus.ERROR]
-    jobs=NotificationJob.objects.filter(ticket__group_dispatch=dispatch,channel=NotificationJob.Channel.SMS,event_type=SMSTemplate.Event.STAFF_TICKET_CREATED).filter(Q(status=NotificationJob.Status.FAILED) | Q(status=NotificationJob.Status.SENT,delivery_status__in=retryable_delivery,delivery_next_check_at__isnull=True))
+    jobs=NotificationJob.objects.filter(ticket__group_dispatch=dispatch,channel=NotificationJob.Channel.SMS,event_type=SMSTemplate.Event.STAFF_TICKET_CREATED)
     job_id=request.POST.get("job_id","").strip()
     if job_id:
         if not job_id.isdigit():
             messages.error(request,"شناسه پیامک برای تلاش مجدد معتبر نیست.")
             return redirect("staff_tickets:dispatch_detail",public_id=public_id)
         jobs=jobs.filter(pk=int(job_id))
-    count=jobs.update(
-        status=NotificationJob.Status.PENDING, attempts=0, next_attempt_at=timezone.now(),
-        last_error="", provider_message_id="", provider_status_code="", sent_at=None,
-        delivery_status="", delivery_status_code="", delivery_description="",
-        delivery_checked_at=None, delivery_check_attempts=0, delivery_next_check_at=None,
-    )
+    count=_requeue_retryable_sms_jobs(jobs)
     refresh_group_dispatch_status(dispatch.pk)
     messages.success(request,f"{count} ارسال ناموفق دوباره در صف قرار گرفت." if count else "ارسال ناموفقی برای تلاش مجدد وجود ندارد.")
     return redirect("staff_tickets:dispatch_detail",public_id=public_id)

templates/tickets/staff_detail.html

@@ -17,7 +17,7 @@
     <aside class="workspace-side actions-side" id="ticket-actions" data-workspace-panel>
       <button type="button" class="panel-close" data-close-panel>×</button>
       <section class="info-card"><p class="panel-index">وضعیت تیکت</p><div class="info-list"><div class="info-row"><span>وضعیت</span><b>{{ ticket.get_status_display }}</b></div><div class="info-row"><span>اولویت</span><b>{{ ticket.get_priority_display }}</b></div><div class="info-row"><span>دسته</span><b>{{ ticket.category }}</b></div><div class="info-row"><span>مالک</span><b>{{ ticket.assigned_expert_name }}</b></div>{% if ticket.first_response_due_at %}<div class="info-row"><span>مهلت پاسخ</span><b>{{ ticket.first_response_due_at|jalali_datetime }}</b></div>{% endif %}</div></section>
-      {% if sms_jobs %}<section class="info-card sms-delivery-card"><div class="sms-delivery-heading"><div><h3>وضعیت پیامک‌های مشتری</h3><small>خلاصه ارسال و تحویل</small></div><span aria-hidden="true">ⓘ</span></div><div class="sms-delivery-list">{% for sms_job in sms_jobs %}<details class="sms-delivery-item"><summary><span class="sms-delivery-event">{% if sms_job.event_type == 'STAFF_TICKET_CREATED' %}ثبت تیکت توسط کارشناس{% elif sms_job.event_type == 'CUSTOMER_TICKET_CREATED' %}ثبت تیکت مشتری{% elif sms_job.event_type == 'STAFF_REPLY' %}اعلان پاسخ کارشناس{% else %}پیامک سیستمی{% endif %}</span><b>{% if sms_job.delivery_status %}{{ sms_job.get_delivery_status_display }}{% else %}{{ sms_job.get_status_display }}{% endif %}</b><span class="sms-delivery-info" aria-label="نمایش جزئیات زمان‌بندی پیامک" title="نمایش جزئیات">i</span></summary><ol class="sms-delivery-timeline"><li class="is-complete"><span></span><div><b>ثبت درخواست ارسال</b><time datetime="{{ sms_job.created_at|date:'c' }}">{{ sms_job.created_at|jalali_datetime }}</time></div></li><li class="{% if sms_job.sent_at %}is-complete{% endif %}"><span></span><div><b>پذیرش توسط درگاه پیامک</b>{% if sms_job.sent_at %}<time datetime="{{ sms_job.sent_at|date:'c' }}">{{ sms_job.sent_at|jalali_datetime }}</time>{% else %}<small>{% if sms_job.status == 'FAILED' %}ناموفق{% elif sms_job.status == 'CANCELLED' %}لغوشده پیش از ارسال{% else %}در انتظار ارسال{% endif %}</small>{% endif %}</div></li><li class="{% if sms_job.delivery_status == 'DELIVERED' %}is-complete{% endif %}"><span></span><div><b>تأیید رسیدن به گوشی</b>{% if sms_job.delivery_status == 'DELIVERED' and sms_job.delivery_checked_at %}<time datetime="{{ sms_job.delivery_checked_at|date:'c' }}">{{ sms_job.delivery_checked_at|jalali_datetime }}</time>{% elif sms_job.delivery_checked_at %}<small>آخرین استعلام: {{ sms_job.delivery_checked_at|jalali_datetime }}</small>{% else %}<small>{% if sms_job.sent_at %}در انتظار نتیجه اپراتور{% else %}هنوز ارسال نشده{% endif %}</small>{% endif %}</div></li></ol>{% if sms_job.delivery_description %}<p class="sms-delivery-description">{{ sms_job.delivery_description }}</p>{% endif %}{% if sms_job.last_error %}<p class="sms-delivery-error">علت دقیق: {{ sms_job.last_error }}</p>{% endif %}{% if sms_job.provider_message_id %}<small class="sms-delivery-tracking" dir="ltr">شناسه رهگیری: {{ sms_job.provider_message_id }}</small>{% endif %}</details>{% endfor %}</div></section>{% endif %}
+      {% if sms_jobs %}<section class="info-card sms-delivery-card"><div class="sms-delivery-heading"><div><h3>وضعیت پیامک‌های مشتری</h3><small>خلاصه ارسال و تحویل</small></div><span aria-hidden="true">ⓘ</span></div><div class="sms-delivery-list">{% for sms_job in sms_jobs %}<details class="sms-delivery-item"><summary><span class="sms-delivery-event">{% if sms_job.event_type == 'STAFF_TICKET_CREATED' %}ثبت تیکت توسط کارشناس{% elif sms_job.event_type == 'CUSTOMER_TICKET_CREATED' %}ثبت تیکت مشتری{% elif sms_job.event_type == 'STAFF_REPLY' %}اعلان پاسخ کارشناس{% else %}پیامک سیستمی{% endif %}</span><b>{% if sms_job.delivery_status %}{{ sms_job.get_delivery_status_display }}{% else %}{{ sms_job.get_status_display }}{% endif %}</b><span class="sms-delivery-info" aria-label="نمایش جزئیات زمان‌بندی پیامک" title="نمایش جزئیات">i</span></summary><ol class="sms-delivery-timeline"><li class="is-complete"><span></span><div><b>ثبت درخواست ارسال</b><time datetime="{{ sms_job.created_at|date:'c' }}">{{ sms_job.created_at|jalali_datetime }}</time></div></li><li class="{% if sms_job.sent_at %}is-complete{% endif %}"><span></span><div><b>پذیرش توسط درگاه پیامک</b>{% if sms_job.sent_at %}<time datetime="{{ sms_job.sent_at|date:'c' }}">{{ sms_job.sent_at|jalali_datetime }}</time>{% else %}<small>{% if sms_job.status == 'FAILED' %}ناموفق{% elif sms_job.status == 'CANCELLED' %}لغوشده پیش از ارسال{% else %}در انتظار ارسال{% endif %}</small>{% endif %}</div></li><li class="{% if sms_job.delivery_status == 'DELIVERED' %}is-complete{% endif %}"><span></span><div><b>تأیید رسیدن به گوشی</b>{% if sms_job.delivery_status == 'DELIVERED' and sms_job.delivery_checked_at %}<time datetime="{{ sms_job.delivery_checked_at|date:'c' }}">{{ sms_job.delivery_checked_at|jalali_datetime }}</time>{% elif sms_job.delivery_checked_at %}<small>آخرین استعلام: {{ sms_job.delivery_checked_at|jalali_datetime }}</small>{% else %}<small>{% if sms_job.sent_at %}در انتظار نتیجه اپراتور{% else %}هنوز ارسال نشده{% endif %}</small>{% endif %}</div></li></ol>{% if sms_job.delivery_description %}<p class="sms-delivery-description">{{ sms_job.delivery_description }}</p>{% endif %}{% if sms_job.last_error %}<p class="sms-delivery-error">علت دقیق: {{ sms_job.last_error }}</p>{% endif %}{% if sms_job.provider_message_id %}<small class="sms-delivery-tracking" dir="ltr">شناسه رهگیری: {{ sms_job.provider_message_id }}</small>{% endif %}{% if sms_job.sms_retryable %}<form method="post" action="{% url 'staff_tickets:sms_retry' ticket.public_id sms_job.pk %}" class="inline-retry-form">{% csrf_token %}<button type="submit" aria-label="تلاش مجدد برای ارسال این پیامک" title="تلاش مجدد"><span aria-hidden="true">↻</span> تلاش مجدد</button></form>{% endif %}</details>{% endfor %}</div></section>{% endif %}
       <section class="info-card ticket-operations"><h3>عملیات تیکت</h3>{% if perms.tickets.change_ticket %}<form method="post" action="{% url 'staff_tickets:status' ticket.public_id %}">{% csrf_token %}<label>وضعیت<select name="status">{% for value,label in statuses %}<option value="{{ value }}" {% if ticket.status == value %}selected{% endif %}>{{ label }}</option>{% endfor %}</select></label><button>ثبت وضعیت</button></form>{% endif %}{% if perms.tickets.change_ticket_priority %}<form method="post" action="{% url 'staff_tickets:priority' ticket.public_id %}">{% csrf_token %}<label>اولویت<select name="priority">{% for value,label in priorities %}<option value="{{ value }}" {% if ticket.priority == value %}selected{% endif %}>{{ label }}</option>{% endfor %}</select></label><button class="secondary">ثبت اولویت</button></form>{% endif %}{% if can_transfer %}<details><summary>انتقال تیکت</summary><form method="post" action="{% url 'staff_tickets:transfer' ticket.public_id %}">{% csrf_token %}{{ transfer_form.as_p }}<button>انتقال</button></form></details>{% endif %}{% if can_share %}<details><summary>اشتراک با کارشناس</summary><form method="post" action="{% url 'staff_tickets:share' ticket.public_id %}">{% csrf_token %}{{ share_form.as_p }}<button>ایجاد دسترسی</button></form>{% for grant in grants %}<div class="grant"><span>{{ grant.user.staff_profile.display_name }}</span><form method="post" action="{% url 'staff_tickets:revoke' ticket.public_id grant.user.public_id %}">{% csrf_token %}<button class="danger-button">لغو</button></form></div>{% endfor %}</details>{% endif %}</section>
       {% if can_delete %}<section class="info-card danger-zone"><h3>حذف کامل تیکت</h3><p class="muted">تمام پیام‌ها، فایل‌ها و سوابق تیکت برای همیشه حذف می‌شوند.</p><form method="post" action="{% url 'staff_tickets:delete' ticket.public_id %}" onsubmit="return confirm('آیا از حذف کامل و غیرقابل‌بازگشت این تیکت مطمئن هستید؟')">{% csrf_token %}<button type="submit" class="danger-button">حذف کامل تیکت</button></form></section>{% endif %}
     </aside>

tests/test_views.py

@@ -9,6 +9,7 @@ from apps.staff.models import OrganizationalUnit, StaffProfile
 from apps.tickets.models import Ticket, TicketCategory
 from apps.tickets.services import create_ticket, claim_ticket, reply_ticket
 from apps.messaging.models import Message,MessageReadReceipt
+from apps.notifications.models import NotificationJob
 from apps.customers.models import CustomerProfile
 from apps.core.persian_text import normalize_persian_text
 
@@ -256,8 +257,6 @@ def test_staff_reply_feedback_and_new_reply_action_remain_available(client):
 @pytest.mark.django_db
 def test_staff_ticket_sms_status_is_compact_expandable_and_time_precise(client):
     from apps.core.templatetags.jalali import jalali_datetime
-    from apps.notifications.models import NotificationJob
-
     category=TicketCategory.objects.create(title="رهگیری پیامک",slug="sms-timeline")
     customer=User.objects.create_user(username="sms-timeline-customer",mobile="09120000031",account_type="CUSTOMER")
     expert=User.objects.create_user(username="sms-timeline-expert",mobile="09120000032",account_type="STAFF")
@@ -288,6 +287,59 @@ def test_staff_ticket_sms_status_is_compact_expandable_and_time_precise(client):
     assert jalali_datetime(delivered_at) in content
     assert "123456789" in content
 
+
+@pytest.mark.django_db
+def test_staff_can_manually_retry_only_failed_sms_for_the_current_ticket(client):
+    category=TicketCategory.objects.create(title="تلاش مجدد پیامک",slug="manual-sms-retry")
+    customer=User.objects.create_user(username="sms-retry-customer",mobile="09120000041",account_type="CUSTOMER")
+    expert=User.objects.create_user(username="sms-retry-expert",mobile="09120000042",account_type="STAFF")
+    outsider=User.objects.create_user(username="sms-retry-outsider",mobile="09120000043",account_type="STAFF")
+    StaffProfile.objects.create(user=expert,display_name="کارشناس تلاش مجدد")
+    StaffProfile.objects.create(user=outsider,display_name="کارشناس نامرتبط")
+    ticket=create_ticket(customer=customer,category=category,subject="بررسی retry پیامک",selected_expert=expert,body="شرح")
+    failed_job=NotificationJob.objects.get(ticket=ticket,event_type="CUSTOMER_TICKET_CREATED")
+    NotificationJob.objects.filter(pk=failed_job.pk).update(
+        status=NotificationJob.Status.FAILED,attempts=4,last_error="خطای درگاه",
+        provider_message_id="failed-provider-id",provider_status_code="-19",
+        delivery_status=NotificationJob.DeliveryStatus.ERROR,delivery_status_code="-19",
+        delivery_description="ارسال قطعی ناموفق بود.",delivery_checked_at=timezone.now(),
+        delivery_check_attempts=3,delivery_is_final=True,
+    )
+    failed_job.refresh_from_db()
+    provisional_job=NotificationJob.objects.create(
+        channel=NotificationJob.Channel.SMS,event_type="STAFF_REPLY",ticket=ticket,customer=customer,
+        status=NotificationJob.Status.SENT,next_attempt_at=timezone.now(),dedupe_key="test:provisional-manual-retry",
+        delivery_status=NotificationJob.DeliveryStatus.UNKNOWN,delivery_next_check_at=timezone.now()+timedelta(minutes=3),
+    )
+    retry_url=reverse("staff_tickets:sms_retry",args=[ticket.public_id,failed_job.pk])
+    provisional_retry_url=reverse("staff_tickets:sms_retry",args=[ticket.public_id,provisional_job.pk])
+
+    client.force_login(expert)
+    content=client.get(reverse("staff_tickets:detail",args=[ticket.public_id])).content.decode()
+    assert retry_url in content
+    assert 'aria-label="تلاش مجدد برای ارسال این پیامک"' in content
+    assert provisional_retry_url not in content
+    assert client.get(retry_url).status_code==405
+
+    client.force_login(outsider)
+    assert client.post(retry_url).status_code==403
+    failed_job.refresh_from_db()
+    assert failed_job.status==NotificationJob.Status.FAILED
+
+    client.force_login(expert)
+    response=client.post(retry_url,follow=True)
+    assert response.status_code==200
+    assert "پیامک ناموفق دوباره در صف ارسال قرار گرفت." in response.content.decode()
+    failed_job.refresh_from_db(); provisional_job.refresh_from_db()
+    assert failed_job.status==NotificationJob.Status.PENDING
+    assert failed_job.attempts==0 and failed_job.next_attempt_at<=timezone.now()
+    assert failed_job.last_error=="" and failed_job.provider_message_id=="" and failed_job.provider_status_code==""
+    assert failed_job.sent_at is None and failed_job.delivery_status=="" and failed_job.delivery_status_code==""
+    assert failed_job.delivery_description=="" and failed_job.delivery_checked_at is None
+    assert failed_job.delivery_check_attempts==0 and failed_job.delivery_next_check_at is None
+    assert failed_job.delivery_is_final is False
+    assert provisional_job.status==NotificationJob.Status.SENT
+
 @pytest.mark.django_db
 def test_staff_sidebar_hides_admin_link_and_shows_developer_credit(client):
     expert=User.objects.create_superuser(username="sidebar-admin",mobile="09384999655",password="test-pass",account_type="STAFF")