voip click2calll

tests/e2e/test_staff_operations_ui.py

@@ -45,7 +45,13 @@ def test_staff_operations_pages_are_authorized_and_visually_styled(live_server,
         part = Q(content_type__app_label=app_label, codename__in=codenames)
         query = part if query is None else query | part
     unit.permissions.add(*Permission.objects.filter(query))
-    staff = User.objects.create_user(username="e2e-operations", password=PASSWORD, account_type=User.AccountType.STAFF)
+    staff = User.objects.create_user(
+        username="e2e-operations",
+        password=PASSWORD,
+        account_type=User.AccountType.STAFF,
+        voip_extension="300",
+        voip_mobile="09384999655",
+    )
     StaffProfile.objects.create(user=staff, display_name="کارشناس عملیات", primary_unit=unit)
     customer = User.objects.create_user(username="e2e-carrier", mobile="09120009121", account_type=User.AccountType.CUSTOMER)
     profile = CustomerProfile.objects.create(user=customer, first_name="باربری", stakeholder_type=CustomerProfile.StakeholderType.CARRIER)
@@ -76,6 +82,22 @@ def test_staff_operations_pages_are_authorized_and_visually_styled(live_server,
             assert page.evaluate("getComputedStyle(document.querySelector('.operations-page')).display") == "grid"
             assert page.evaluate("document.documentElement.scrollWidth <= document.documentElement.clientWidth + 1")
 
+        page.goto(f"{live_server.url}{reverse('staff_tickets:contacts')}", wait_until="domcontentloaded")
+        call_trigger = page.locator("[data-voip-call-trigger]").first
+        call_trigger.click()
+        call_menu = page.locator("body > .voip-call-menu:not([hidden])")
+        expect(call_menu).to_be_visible()
+        expect(call_menu.get_by_role("menuitem")).to_have_count(2)
+        assert call_menu.evaluate("menu => menu.parentElement === document.body")
+        assert int(call_menu.evaluate("menu => getComputedStyle(menu).zIndex")) > 100000
+        menu_box = call_menu.bounding_box()
+        assert menu_box is not None
+        assert menu_box["x"] >= 0 and menu_box["y"] >= 0
+        assert menu_box["x"] + menu_box["width"] <= page.viewport_size["width"]
+        assert menu_box["y"] + menu_box["height"] <= page.viewport_size["height"]
+        page.keyboard.press("Escape")
+        expect(call_menu).to_be_hidden()
+
         page.goto(f"{live_server.url}{reverse('staff_tickets:dispatch_create')}", wait_until="domcontentloaded")
         expect(page).to_have_title("ردیابی E2E")
         expect(page.locator(".staff-brand-copy b")).to_have_text("مرکز عملیات E2E")

tests/test_voip_calls.py

@@ -0,0 +1,134 @@
+import json
+from unittest.mock import Mock, patch
+
+import pytest
+import requests
+from django.urls import reverse
+
+from apps.accounts.models import User
+from apps.core.models import VoipConfiguration
+from apps.customers.models import ContactGroup, CustomerProfile
+from apps.staff.models import OrganizationalUnit, StaffProfile
+from apps.tickets.models import TicketCategory
+from apps.tickets.services import create_ticket
+
+
+@pytest.fixture
+def voip_data(db):
+    unit = OrganizationalUnit.objects.create(name="فروش تماس", slug="voip-sales")
+    group = ContactGroup.objects.create(name="مخاطبان تماس", unit=unit)
+    existing_customer = User.objects.create_user(
+        username="existing-voip-mobile-customer",
+        mobile="09384999655",
+        account_type=User.AccountType.CUSTOMER,
+    )
+    agent = User.objects.create_superuser(
+        username="voip-agent",
+        password="safe-password",
+        mobile=None,
+        account_type=User.AccountType.STAFF,
+        voip_extension="300",
+        voip_mobile="09384999655",
+    )
+    StaffProfile.objects.create(user=agent, primary_unit=unit, display_name="کارشناس تماس")
+    customer = User.objects.create_user(
+        username="voip-customer",
+        mobile="09139591708",
+        account_type=User.AccountType.CUSTOMER,
+    )
+    profile = CustomerProfile.objects.create(user=customer, first_name="مخاطب", last_name="آزمایشی")
+    profile.groups.add(group)
+    category = TicketCategory.objects.create(unit=unit, title="تماس فروش", slug="voip-call")
+    ticket = create_ticket(customer=customer, category=category, subject="پیگیری تماس", body="شرح تماس")
+    VoipConfiguration.objects.create(voip_call_url="http://127.0.0.1:9000/v1/click2call")
+    assert agent.voip_mobile == existing_customer.mobile
+    return agent, customer, ticket
+
+
+@pytest.mark.django_db
+@pytest.mark.parametrize(
+    "case",
+    (
+        {"method": "ip_phone", "agent_field": "agent_extension", "agent_value": "300", "key_prefix": "internal-"},
+        {"method": "mobile", "agent_field": "agent_mobile", "agent_value": "09384999655", "key_prefix": "mobile-"},
+    ),
+)
+def test_backend_sends_voip_call(client, voip_data, case):
+    agent, customer, _ = voip_data
+    method = case["method"]
+    client.force_login(agent)
+    response_mock = Mock(content=b"{}")
+    response_mock.json.return_value = {}
+    with patch("apps.integrations.voip.requests.post", return_value=response_mock) as post:
+        response = client.post(
+            reverse("staff_tickets:contact_call", args=[customer.public_id]),
+            data=json.dumps({"method": method}),
+            content_type="application/json",
+        )
+
+    assert response.status_code == 200
+    call = post.call_args
+    assert call.args == ("http://127.0.0.1:9000/v1/click2call",)
+    assert call.kwargs["json"] == {
+        "method": method,
+        case["agent_field"]: case["agent_value"],
+        "customer_number": "09139591708",
+        "metadata": {"agent_id": str(agent.public_id), "customer_id": str(customer.public_id)},
+    }
+    assert call.kwargs["headers"]["Idempotency-Key"].startswith(case["key_prefix"])
+
+
+@pytest.mark.django_db
+def test_call_pages_hide_provider_url(client, voip_data):
+    agent, customer, ticket = voip_data
+    client.force_login(agent)
+    for route in (
+        reverse("staff_tickets:contacts"),
+        reverse("staff_tickets:contact_edit", args=[customer.public_id]),
+        reverse("staff_tickets:detail", args=[ticket.public_id]),
+    ):
+        content = client.get(route).content.decode()
+        assert 'data-voip-method="ip_phone"' in content
+        assert 'data-voip-method="mobile"' in content
+        assert reverse("staff_tickets:contact_call", args=[customer.public_id]) in content
+        assert "http://127.0.0.1:9000/v1/click2call" not in content
+        assert "voip-call.js" in content
+
+
+@pytest.mark.django_db
+def test_call_method_availability(client, voip_data):
+    agent, _, ticket = voip_data
+    agent.voip_mobile = ""
+    agent.save(update_fields=["voip_mobile"])
+    client.force_login(agent)
+    content = client.get(reverse("staff_tickets:detail", args=[ticket.public_id])).content.decode()
+    assert 'data-voip-method="ip_phone"' in content
+    assert 'data-voip-method="mobile"' not in content
+
+    agent.voip_call = False
+    agent.save(update_fields=["voip_call"])
+    content = client.get(reverse("staff_tickets:detail", args=[ticket.public_id])).content.decode()
+    assert "data-voip-call" not in content
+
+
+@pytest.mark.django_db
+def test_voip_error_is_minimal(client, voip_data):
+    agent, customer, _ = voip_data
+    client.force_login(agent)
+    with patch("apps.integrations.voip.requests.post", side_effect=requests.ConnectionError("provider detail")):
+        response = client.post(
+            reverse("staff_tickets:contact_call", args=[customer.public_id]),
+            data=json.dumps({"method": "mobile"}),
+            content_type="application/json",
+        )
+    assert response.status_code == 502
+    assert response.json() == {"success": False, "message": "برقراری تماس ناموفق بود."}
+
+    agent.voip_call = False
+    agent.save(update_fields=["voip_call"])
+    response = client.post(
+        reverse("staff_tickets:contact_call", args=[customer.public_id]),
+        data=json.dumps({"method": "mobile"}),
+        content_type="application/json",
+    )
+    assert response.status_code == 403