67 lines
5.2 KiB
Python
67 lines
5.2 KiB
Python
from django.conf import settings
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from django.core.exceptions import ValidationError
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from django.db import models
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from apps.core.models import PersianTextNormalizationMixin
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def sms_template_tags():
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return ["magic_link", "first_name", "last_name", "recipient_name", "unit_name", "company_name", "ticket_number", "subject", "province", "city", "expert_name"]
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class SMSTemplate(PersianTextNormalizationMixin, models.Model):
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persian_text_fields={"title":False,"body":True}
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class Event(models.TextChoices):
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CUSTOMER_TICKET_CREATED="CUSTOMER_TICKET_CREATED","ثبت تیکت توسط مشتری"
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STAFF_TICKET_CREATED="STAFF_TICKET_CREATED","ثبت تیکت توسط کارشناس"
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STAFF_REPLY="STAFF_REPLY","پاسخ کارشناس"
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unit=models.ForeignKey("staff.OrganizationalUnit",on_delete=models.CASCADE,null=True,blank=True,related_name="sms_templates",help_text="خالی یعنی الگوی عمومی و fallback.")
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event_type=models.CharField(max_length=50,choices=Event.choices)
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title=models.CharField(max_length=120)
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body=models.TextField(help_text="تگ‌ها را مانند {magic_link} در متن قرار دهید.")
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allowed_tags=models.JSONField(default=sms_template_tags,blank=True)
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is_active=models.BooleanField(default=True)
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updated_at=models.DateTimeField(auto_now=True)
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class Meta:
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constraints=[models.UniqueConstraint(fields=["unit","event_type"],name="unique_sms_template_per_unit"),models.UniqueConstraint(fields=["event_type"],condition=models.Q(unit__isnull=True),name="unique_global_sms_template_event")]
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def __str__(self): return self.get_event_type_display()
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def clean(self):
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from string import Formatter
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tags={field for _,field,_,_ in Formatter().parse(self.body) if field}
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invalid=tags-set(self.allowed_tags)
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if invalid: raise ValidationError({"body":f"تگ‌های غیرمجاز: {', '.join(sorted(invalid))}"})
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class NotificationPolicy(models.Model):
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class Key(models.TextChoices):
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STAFF_REPLY_SMS="STAFF_REPLY_SMS","پیامک پاسخ کارشناس"
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CUSTOMER_REPLY_BALE="CUSTOMER_REPLY_BALE","اعلان پاسخ مشتری در بله"
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key=models.CharField(max_length=50,choices=Key.choices,unique=True)
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quiet_period_seconds=models.PositiveIntegerField(default=300,help_text="پس از آخرین فعالیت تیکت، چند ثانیه برای ادامه گفت‌وگو صبر شود.")
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is_active=models.BooleanField(default=True)
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updated_at=models.DateTimeField(auto_now=True)
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class Meta:
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verbose_name="سیاست اعلان"
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verbose_name_plural="سیاست‌های اعلان"
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def __str__(self): return self.get_key_display()
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class NotificationJob(models.Model):
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class Channel(models.TextChoices): SMS="SMS","پیامک"; BALE="BALE","بله"
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class Status(models.TextChoices): PENDING="PENDING","در صف"; PROCESSING="PROCESSING","در حال ارسال"; RETRYING="RETRYING","در انتظار تلاش مجدد"; SENT="SENT","ارسال‌شده"; FAILED="FAILED","ناموفق"; CANCELLED="CANCELLED","لغوشده"
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class DeliveryStatus(models.TextChoices):
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PENDING="PENDING","در انتظار استعلام"
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DELIVERED="DELIVERED","رسیده به گوشی"
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UNDELIVERED="UNDELIVERED","نرسیده به گوشی"
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EXPIRED="EXPIRED","منقضی‌شده"
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BLOCKED="BLOCKED","مسدود توسط مخاطب"
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UNKNOWN="UNKNOWN","نامشخص"
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ERROR="ERROR","خطای دلیوری"
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CHECK_FAILED="CHECK_FAILED","خطای موقت استعلام"
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channel=models.CharField(max_length=10,choices=Channel.choices); event_type=models.CharField(max_length=50); customer=models.ForeignKey(settings.AUTH_USER_MODEL,on_delete=models.CASCADE,null=True,blank=True,related_name="customer_notifications"); staff_user=models.ForeignKey(settings.AUTH_USER_MODEL,on_delete=models.CASCADE,null=True,blank=True,related_name="staff_notifications"); ticket=models.ForeignKey("tickets.Ticket",on_delete=models.CASCADE,null=True,blank=True); payload=models.JSONField(default=dict); status=models.CharField(max_length=15,choices=Status.choices,default=Status.PENDING,db_index=True); attempts=models.PositiveSmallIntegerField(default=0); next_attempt_at=models.DateTimeField(db_index=True); last_error=models.TextField(blank=True); provider_message_id=models.CharField(max_length=500,blank=True); dedupe_key=models.CharField(max_length=200,unique=True); created_at=models.DateTimeField(auto_now_add=True); sent_at=models.DateTimeField(null=True,blank=True)
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provider_status_code=models.CharField(max_length=50,blank=True)
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delivery_status=models.CharField(max_length=20,choices=DeliveryStatus.choices,blank=True,db_index=True)
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delivery_status_code=models.CharField(max_length=50,blank=True)
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delivery_description=models.CharField(max_length=500,blank=True)
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delivery_checked_at=models.DateTimeField(null=True,blank=True)
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delivery_check_attempts=models.PositiveSmallIntegerField(default=0)
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delivery_next_check_at=models.DateTimeField(null=True,blank=True,db_index=True)
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class Meta:
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indexes=[models.Index(fields=["status","next_attempt_at"],name="notif_due_idx"),models.Index(fields=["ticket","channel","status"],name="notif_ticket_chan_idx")]
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