225 lines
12 KiB
Python
225 lines
12 KiB
Python
from datetime import timedelta
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from unittest.mock import Mock, patch
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import pytest
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import requests
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from django.core.management import call_command
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from django.utils import timezone
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from apps.accounts.models import User
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from apps.core.admin import VoipConfigurationAdmin
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from apps.core.models import VoipConfiguration
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from apps.messaging.models import MessageReadReceipt
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from apps.notifications.models import AnnouncementJob
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from apps.staff.models import OrganizationalUnit
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from apps.tickets.models import TicketCategory
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from apps.tickets.services import create_ticket, reply_ticket
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@pytest.fixture
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def announcement_catalog(db):
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unit = OrganizationalUnit.objects.create(name="واحد تماس", slug="announcement-unit")
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category = TicketCategory.objects.create(unit=unit, title="پیگیری", slug="announcement-category")
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return category
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@pytest.fixture
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def announcement_people(db):
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staff = User.objects.create_superuser(username="announcement-staff", password="safe-password", account_type="STAFF")
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customer = User.objects.create_user(username="announcement-customer", mobile="09120000000", account_type="CUSTOMER")
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return staff, customer
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@pytest.fixture
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def announcement_data(announcement_catalog, announcement_people):
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configuration = VoipConfiguration.objects.create(
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announcement_url="http://192.168.138.215:8000/v1/announcements",
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announcement_id="custom/fereshte1_G711",
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announcement_delay_minutes=90,
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)
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return announcement_catalog, *announcement_people, configuration
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def due(job):
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AnnouncementJob.objects.filter(pk=job.pk).update(next_attempt_at=timezone.now() - timedelta(seconds=1))
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def test_staff_creation_and_each_public_reply_queue_independent_calls(announcement_data):
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category, staff, customer, _ = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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first = ticket.ticket_messages.get()
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first_job = AnnouncementJob.objects.get(message=first)
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assert timedelta(minutes=89) <= first_job.next_attempt_at - first.created_at <= timedelta(minutes=91)
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reply = reply_ticket(ticket_id=ticket.pk, user=staff, body="پاسخ تازه")
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assert AnnouncementJob.objects.filter(message__ticket=ticket).count() == 2
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assert AnnouncementJob.objects.get(message=reply).idempotency_key != first_job.idempotency_key
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reply_ticket(ticket_id=ticket.pk, user=staff, body="یادداشت داخلی", internal=True)
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reply_ticket(ticket_id=ticket.pk, user=customer, body="پاسخ مشتری")
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assert AnnouncementJob.objects.filter(message__ticket=ticket).count() == 2
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customer_ticket = create_ticket(customer=customer, category=category, subject="درخواست مشتری", body="پیام مشتری")
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assert not AnnouncementJob.objects.filter(message__ticket=customer_ticket).exists()
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@pytest.mark.parametrize("api_key", ["", "secret-key"])
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def test_due_unread_message_calls_once_with_optional_api_key(announcement_data, api_key):
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category, staff, customer, configuration = announcement_data
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configuration.announcement_api_key = api_key
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configuration.save()
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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job = AnnouncementJob.objects.get(message__ticket=ticket)
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response = Mock(content=b'{}')
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response.json.return_value = {}
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with patch("apps.integrations.announcements.requests.post", return_value=response) as post:
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call_command("process_notifications", once=True)
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assert not post.called
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due(job)
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call_command("process_notifications", once=True)
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call_command("process_notifications", once=True)
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job.refresh_from_db()
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assert job.status == AnnouncementJob.Status.SENT and job.attempts == 1
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post.assert_called_once()
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assert post.call_args.args == (configuration.announcement_url,)
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assert post.call_args.kwargs["json"] == {"customer_number": "09120000000", "announcement_id": configuration.announcement_id}
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assert post.call_args.kwargs["headers"] == ({"Idempotency-Key": job.idempotency_key, "X-API-Key": api_key} if api_key else {"Idempotency-Key": job.idempotency_key})
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def test_customer_read_cancels_only_that_message(announcement_data):
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category, staff, customer, _ = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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second = reply_ticket(ticket_id=ticket.pk, user=staff, body="پاسخ دوم")
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first_job = AnnouncementJob.objects.get(message=ticket.ticket_messages.exclude(pk=second.pk).get())
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second_job = AnnouncementJob.objects.get(message=second)
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MessageReadReceipt.objects.create(message=first_job.message, user=customer)
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due(first_job)
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due(second_job)
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with patch("apps.integrations.announcements.requests.post", return_value=Mock(content=b"", success=True)) as post:
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call_command("process_notifications", once=True)
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first_job.refresh_from_db()
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second_job.refresh_from_db()
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assert first_job.status == AnnouncementJob.Status.CANCELLED and first_job.last_error == "customer_read"
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assert second_job.status == AnnouncementJob.Status.SENT
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post.assert_called_once()
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def test_provider_failure_retries_with_same_idempotency_key(announcement_data):
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category, staff, customer, _ = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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job = AnnouncementJob.objects.get(message__ticket=ticket)
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keys = []
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def fail(*args, **kwargs):
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keys.append(kwargs["headers"]["Idempotency-Key"])
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raise requests.Timeout("timeout")
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with patch("apps.integrations.announcements.requests.post", side_effect=fail):
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for attempt in range(3):
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due(job)
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call_command("process_notifications", once=True)
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job.refresh_from_db()
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assert job.attempts == attempt + 1
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assert job.status == AnnouncementJob.Status.FAILED
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assert keys == [job.idempotency_key] * 3
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assert job.last_error == "service_timeout"
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@pytest.mark.parametrize(
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("provider_result", "expected_error"),
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[
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(requests.ConnectionError("secret-in-provider-error"), "service_unreachable"),
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(requests.HTTPError("503 Service Unavailable"), "service_http_error"),
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(Mock(content=b"not-json", json=Mock(side_effect=ValueError("bad JSON"))), "invalid_service_response"),
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(Mock(content=b"[]", json=Mock(return_value=[])), "invalid_service_response"),
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(Mock(content=b'{"success": false}', json=Mock(return_value={"success": False})), "service_rejected"),
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],
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)
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def test_provider_errors_are_sanitized_and_do_not_stop_worker(announcement_data, provider_result, expected_error):
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category, staff, customer, _ = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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second = reply_ticket(ticket_id=ticket.pk, user=staff, body="پیام دوم")
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first_job = AnnouncementJob.objects.get(message=ticket.ticket_messages.exclude(pk=second.pk).get())
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second_job = AnnouncementJob.objects.get(message=second)
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due(first_job)
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due(second_job)
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success = Mock(content=b"")
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with patch("apps.integrations.announcements.requests.post", side_effect=[provider_result, success]) as post:
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call_command("process_notifications", once=True)
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first_job.refresh_from_db()
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second_job.refresh_from_db()
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assert post.call_count == 2
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assert first_job.status == AnnouncementJob.Status.PENDING
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assert first_job.attempts == 1 and first_job.last_error == expected_error
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assert second_job.status == AnnouncementJob.Status.SENT
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assert first_job.next_attempt_at > timezone.now()
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def test_customer_reply_prevents_unnecessary_call(announcement_data):
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category, staff, customer, _ = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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job = AnnouncementJob.objects.get(message__ticket=ticket)
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reply_ticket(ticket_id=ticket.pk, user=customer, body="پاسخ مشتری")
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due(job)
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with patch("apps.integrations.announcements.requests.post") as post:
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call_command("process_notifications", once=True)
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job.refresh_from_db()
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assert job.status == AnnouncementJob.Status.CANCELLED and job.last_error == "customer_replied"
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post.assert_not_called()
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def test_missing_configuration_cancels_without_call(announcement_data):
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category, staff, customer, configuration = announcement_data
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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job = AnnouncementJob.objects.get(message__ticket=ticket)
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configuration.announcement_url = ""
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configuration.save()
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due(job)
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with patch("apps.integrations.announcements.requests.post") as post:
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call_command("process_notifications", once=True)
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job.refresh_from_db()
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assert job.status == AnnouncementJob.Status.CANCELLED and job.last_error == "announcement_not_configured"
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post.assert_not_called()
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def test_database_delay_and_admin_api_key_controls(announcement_data):
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category, staff, customer, configuration = announcement_data
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configuration.announcement_delay_minutes = 15
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configuration.announcement_api_key = "stored-secret"
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configuration.save()
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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job = AnnouncementJob.objects.get(message__ticket=ticket)
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assert timedelta(minutes=14) <= job.next_attempt_at - job.message.created_at <= timedelta(minutes=16)
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form_type = VoipConfigurationAdmin.ConfigurationForm
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data = {
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"announcement_url": configuration.announcement_url,
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"announcement_id": configuration.announcement_id,
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"announcement_delay_minutes": 15,
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"voip_call_url": "",
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}
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unchanged = form_type(data=data, instance=configuration)
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assert "stored-secret" not in unchanged.as_p()
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assert unchanged.is_valid(), unchanged.errors
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assert unchanged.save().announcement_api_key == "stored-secret"
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cleared = form_type(data={**data, "clear_announcement_api_key": "on"}, instance=configuration)
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assert cleared.is_valid(), cleared.errors
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assert cleared.save().announcement_api_key == ""
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def test_staff_ticket_shows_call_history_without_claiming_connection(client, announcement_data):
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category, staff, customer, configuration = announcement_data
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configuration.announcement_api_key = "private-provider-key"
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configuration.save()
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ticket = create_ticket(customer=customer, created_by=staff, category=category, subject="پیگیری مشتری", body="پیام نخست")
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reply = reply_ticket(ticket_id=ticket.pk, user=staff, body="پاسخ تازه")
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first_job = AnnouncementJob.objects.get(message=ticket.ticket_messages.exclude(pk=reply.pk).get())
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second_job = AnnouncementJob.objects.get(message=reply)
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AnnouncementJob.objects.filter(pk=first_job.pk).update(status=AnnouncementJob.Status.FAILED, attempts=3, last_error="service_timeout")
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AnnouncementJob.objects.filter(pk=second_job.pk).update(status=AnnouncementJob.Status.SENT, attempts=1, sent_at=timezone.now())
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client.force_login(staff)
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content = client.get(f"/staff/tickets/{ticket.public_id}/").content.decode()
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assert "وضعیت پیامکهای مشتری" in content
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assert "وضعیت اطلاعرسانیهای تلفنی" in content
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assert content.count('aria-label="نمایش جزئیات اطلاعرسانی تلفنی"') == 2
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assert "سرویس تماس در مهلت مقرر پاسخ نداد." in content
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assert "درخواست تماس پذیرفته شد" in content
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assert "پذیرش درخواست، بهتنهایی برقرار شدن" in content
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assert configuration.announcement_url not in content
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assert configuration.announcement_api_key not in content
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